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“Again, this DHL location has provided exceptional client service! Anthony has processed my package with precision and professionalism. Its good to have yet another great service experience with DHL!”
8:30AM - 7:30PM
344 Maple Ave W, Vienna
Shipping Centers
“I had a great experience at the Vienna UPS store! The associate Andrew was incredibly helpful and attentive, making sure all my needs were met with professionalism and kindness. The other team member was also very friendly and they both went out of their way to provide excellent service. Overall, both of them made my visit smooth and enjoyable. I highly recommend this location for their outstanding customer service!”
8:30AM - 7:30PM
13344 Franklin Farm Rd A, Herndon
Shipping Centers
“I had an excellent experience at this UPS Store. The staff was extremely professional, friendly, and efficient. They took the time to explain my options clearly and made sure everything was packed and shipped properly.
What really stood out was their customer service—courteous, patient, and genuinely helpful, even during a busy time. The store was clean, well-organized, and the process was smooth from start to finish.
I highly recommend this location to anyone looking for reliable service and a team that truly cares about doing the job right. I will definitely be coming back.”
“I highly recommend Pender Air. I've moved my cat internationally a few times now, and have always had positive experiences with Pender. All staff members are consistently professional, and quick to respond to my questions or concerns about the entire process. This is a company which truly understands the needs of pets and their humans! I would also like to mention Lesley L. in particular, for her dedication in getting our cat from A to B as smoothly as possible. 5 star service.”
“The UPS team in Centreville does a great job. We needed several documents notarized and witnessed in a short period of time and the Manager and staff all were extremely patient and helpful with our request. Outstanding customer service from all team members!”
“I have had to do all sorts of returns as this location over the years and the staff is incredibly helpful and friendly. Recently, I was trying to return a huge table and they helped me get it out of my car and into the store. Then when it turned out the shipping cost would be more than I paid for the table, they helped me put it right back in. It was scorching hot outside too. I really appreciate their service and help!”
“I have to give this store 5-stars because everyone has been nothing short of exceptional! While the prices are a bit high, that’s to be expected for an on-campus service. I used summer storage both years as an undergrad and always received outstanding service—my boxes were delivered straight to my room, and any questions I had were answered promptly and helpfully. In addition, the staff—especially Dan—has always been incredibly helpful, whether it was guiding me through printing materials or assisting with returning Amazon items. Every time I’ve come in for help, I’ve been met with friendliness and efficiency.”
“I have been using their services for years. They are so helpful. Anytime I need to box and ship something large or fragile, like art work or a musical instrument, I take it here. They pack it properly and get it safely shipped. Thank for your great service!”
“I've been dropping off my Amazon returns here for forever (and have never had anything but top-notch service), but my recent experience with using their printing service was INCREDIBLE. Ryan was very patient, answering all of my questions and providing helpful suggestions. I sent the PDFs to him, who reached out with me to confirm pricing before proceeding - in the end, his feedback resulted in a really beautiful program and seating chart at a better price than Staples or FedEx. In other words, I highly recommend The UPS Store on all counts, but especially for their terrific customer service modelled by Ryan.”
“Not all UPS stores are the same because the guys here are great!… always helpful, don’t give you the stink eye if you need a label printed and just warm vibes. Keep up the great work boys!”
8:30AM - 7:30PM
9532 Liberia Ave, Manassas
Shipping Centers
“Great help from all employees. Wanted to give a special thanks to Erwin for his outstanding help with my UPS visit. He went out of his way, was extremely helpful, and genuine!!”
“The manager here is absolutely amazing! Every time I come in, he’s friendly, professional, and efficient. I’ve seen him multitask with multiple customers at once and never miss a beat. He always keeps things moving quickly while still giving great customer service. Excellent experience every time—I highly recommend this location!”
8:30AM - 7PM
3057 Nutley St, Fairfax
Shipping Centers
“Convenient, easy to use, parking near to front door, pleasant people and helpful. Return of a heavy box took all of 3 minutes and they lifted it up to the counter. Excellent service!”
“I recently had to get fingerprinting for my job and Mailbox Junction is a fantastic place to do it. I made my appointment and was in and out in under 3 minutes. The guy running it was very helpful and knowledgeable. Would highly recommend!”
“Excellent service, I came here for finger prints for a fieldprint appointment. I am convinced all these negative reviews are by people who came unprepared and are taking it out on this business because I had a wonderful experience as a first time customer. I was seen 10 minutes before my scheduled appointment and the entire process took less than a few minutes. My technician was super friendly and had no trouble with the machine or taking my fingerprints. Just make sure to have your QR code, your photo ID and a valid credit card and you’re all set. I will definitely come back in the future for services and recommend this location!”
“When I first visited this location, I walked away disappointed—and I wasn’t alone. The experience felt frustrating from start to finish: the staff seemed overwhelmed and disengaged, wait times were excessive even during off-peak hours, and the overall workflow felt chaotic and inefficient. Compared to other UPS stores I’ve used—where service is typically fast, courteous, and well-organized—this one stood out for all the wrong reasons.
Customer service at the time felt like an afterthought. There was little sense of urgency, and communication with customers was minimal. It didn’t inspire confidence, especially if you were relying on them for time-sensitive shipping or business logistics.
That said, I believe in giving credit when it’s due. On more recent visits, I’ve seen a clear and noticeable improvement. The staff now appears better trained and more attentive, the process at the counter moves more efficiently, and the energy of the store feels more professional. It’s a much smoother experience overall.
Whatever changes they’ve made - better staffing, or simply taking customer feedback seriously - it’s working. The store is now functioning at a level I’d expect from a UPS location, and it’s reassuring to see that kind of progress.
While my initial review reflected the problems at the time, I’m pleased to update it now to acknowledge the positive direction they’ve taken.”
“I had such a great experience at this UPS Store thanks to Elifaz. He was incredibly patient, kind, and polite throughout my visit. I had several returns for a business and never once did he make me feel rushed or uncomfortable about it. He took his time, explained things clearly, and handled everything with such professionalism and care. That level of customer service really makes a difference, and I truly appreciated it. Thank you, Elifaz, for going above and beyond!!”
“Friendly, helpful, and quick. Just popped in quickly to pick up a package we'd requested they hold rather than leave on our porch. They let us use their cart to move our heavy package out to our car, too.”
“I went to have invitations printed after a long battle with my printer and the file, Tabbitha was wonderful! She help make the invitation fit on a 5x7 and they looked beautiful, nice quality and color. I will be back for my printing needs. Thanks again Tabbitha!”
8:30AM - 7PM
11199 Lee Hwy, Fairfax
Shipping Centers
“I would to thank Miss Leila and Zain, for their extraordinary service. They were very professional, knowledgeable and helpful. I really appreciate ups business on Lee highway Fairfax franchise. It is well located and very convenient.”
“Today I was at this UPS, returning some packages and I was helped by a girl with curly hair, and I want to say that it was the best customer service I have ever had at a UPS, I wish there were more people like her. Thank you very much.”
“Kelly is great employee with exceptional customer service. She helped me to print a wide format poster. It was urgent and they made it ready in half an hour. Highly recommend for any print jobs.”
“Staples Printing and Marketing is awesome! I’ve been buying all my cards and invitations here for years. The prices are great, especially during sales and as compared to competitor printing companies. The cards are always ready very quickly, sometimes even same day. The one time the same day cards weren’t able to be on time due to an employee calling out sick, the manager called right away to let me know (it wasn’t a problem anyway).
The cards come with envelopes, which other online companies usually charge extra for. The print quality is excellent for the price. You can upgrade the cards with things like foil, different finishes, or customized envelopes, and have them shipped.
As long as this service remains the same, I will continue being a customer for years to come!”
“The staff is very friendly & professional. The service is also fast. I was not happy last year but they have definitely improved. I am coming back for all my little jobs to get done here.”
“My fiance and I came in here yesterday to print out some signage for our upcoming wedding. First, I want to give the biggest shout out to the GM Maxwell. As soon as we walked in he immeditately took care of us and went so far above and beyond to make this an easy experience for us. He told us he and his wife had recently got married too and wanted to take as much stress off of us as he could - and he definitely did. I don't write reviews very often, but my fiance and I both felt like it was necessary to provide feedback about how great Maxwell was to work with. Second, I did a ton of price shopping for our printing needs (menus, welcome cards, welcome sign, etc) and FedEx was about $200 cheaper overall than everywhere I looked at online. Overall, super happy with this experience and would recommend this location in particular. Huge thank you again to Maxwell!!!!!!”
“My experiences with FedEx and Vienna, Virginia is sending packages. Some packages required that they be boxed up. The representative was very courteous and answered all my questions. My packages were delivered in a timely fashion. The only reason for four stars is, I think that FedEx can be a little more expensive than its competitors.”
9 AM - 9 PM
12210 Fairfax Towne Center, Fairfax
Shipping Centers
“I have always had good service at this location, surprised to see all the negative reviews. Also get things notarized there occasionally. I am happy to pay small premium to get in & out fast.”
“Update following the below review:I received a call from a manager ensuring the predetermined date (after the initial one failed) was acceptable with my schedule. She also called following the installation of the stovetop (on a Saturday mind you) to confirm everything went according to plan. I also brought up that I was scheduled to have a fridge picked up, but had yet to receive a call or notice from the proposed driver. She put me on a brief hold and informed me that a driver nearby would come pick it up within 5-10 minutes. Sure enough, they came and left with the fridge within 5 minutes.The first delivery through JB Hunt went well - they called 30 minutes prior to making their delivery and were on-time; however, the second delivery went considerably less well. They never provided a courtesy call, nor care to back up their supposed excuse of a process. After speaking with their representatives, they informed me that they are unable to re-route their driver (who failed to provide me with a courtesy call and rang the doorbell and left immediately afterwards). I now have to take additional time off work to meet their scheduling demands once their "system processes" the request for another delivery attempt. So unfortunate that companies have to rely on them.”
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“Casey was absolutely fantastic! She helped us tremendously by troubleshooting printing options and provided recommendations to make things easier. She went above and beyond to help us out.”