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“Needed to rework several devices and phone lines for our families changing needs and Doug was so helpful! He is very patient and knowledgeable and gave me all the info I needed to make the right changes.”
“I had a wonderful experience purchasing a new phone at this location. Chad was so helpful! He was able to order the phone I wanted and had it in stock within two days. He explained the device and plan for me and helped me set it up. He made this transaction so easy and I am so grateful. I will definitely refer Chad to my friends!”
“Went in today thinking this would be a long process switching to a different mobile plan, but process with Eli and Carla was super smooth and fast! I recommend coming to this place if you’re in need for a switch whether it be for you or a child. Not to mention sweet package deals.”
“I had the best experience here!! My phone just stopped working one morning. I had gone to two t mobile stores and one Apple Store and no one could fix it. I decided while getting coffee one day to try this store. Grace helped me and she was amazing!! She fixed my phone and it’s still working 2 weeks later!! Very happy w the service I received! Highly recommend!”
“Your expert was extremely helpful and pleasant. I came in a few minutes before closing, I didn't leave till 25 minutes past closing. It never appeared to be an issue, that was very kind and professional. I was very impressed. Way to go!”
“I had been dealing with home, Internet issues and trade-in issues for telephone for well over a month or more. I walked in to the Verizon store in Manassas and Jim took very good care of me. Everything that I was told by the Warrenton Va Verizon store was wrong and everything is now normal, when I was about to go to a different company just because of all the issues I was having. I was not getting returned phone calls from the Verizon fix-it team so I would highly recommend this store”
“I met Mohammad Islam at the T-Mobile kiosk in Costco, Manassas. He helped me transfer my number from Verizon to T-Mobile, and the entire process was smooth and hassle-free. He is very knowledgeable, professional, and efficient. He took care of everything from start to finish and made sure all my questions were answered. I highly recommend Mohammad to anyone looking for excellent customer service and a seamless wireless experience.”
“The 2 gentlemen at Tmobile this morning (Alex & Tre ) were extremely helpful with getting my phone updated and squared away. Gave me the steps i needed to take to get my old phone taken care of. Big shout out!!!”
“I stopped by the T-Mobile on Sudley Road and Brian was amazing. He transferred everything from my old phone to my new one quickly, explained everything clearly, and made the whole process stress-free. At another T-Mobile, I didn’t get any help, but Brian handled everything without hesitation. I’m very grateful.”
“Kimberlin is the person to go to she is so honest and so nice and very knowledgeable and helpful I had to give her five stars she did a great job she didn't just try to sell me something just to make money off of me she really tried to actually help me really made me feel like she actually cared and I'm just really grateful if they had a couple more stars I will put it thanks again Kimberlin..,?”
“My fiancé and I just purchased an iPhone 17 Max from Sowder Village Verizon. Our sales representative Zuhaib was very, knowledgeable, patient and friendly. He answered all of our questions and made the purchase easy and fun. I am looking forward to upgrading my phone with Zuhaib and Sowder Village Verizon this summer.”
“I called so many people before calling A+. He actually listens to you and explains the process. Very nice guy. He wasn’t able to help me but he helped me understand how and why and what to do next! Great service and trusted person.”
“Outstanding Team at this store. Abby was very polite and welcoming when I entered the store. Abby provided patience and her support throughout the entire process couldn’t be anymore please with her customer service support.”
“So my experience here started off on a low and ended with a high. All thanks to a certain T-Mobile representative named Sebastian!
Initial walk in, issues with T-Mobile rep Alex: When I walked in, there was a line to get service which was fine with me. After 10 minutes waiting this guy walks in and the Representative took him dismissing everyone's time who had been waiting. His name is Alex and he is extremely rude! Don't go to him, I tried to warn you. He is not friendly and his vibe is not welcoming! Alex will have everyone jump in front of you while you waiting just like he did us today. Again, don't go to Alex.
Experience changed, Sebastian: Sebastian came from the back of the store and I was instantly greeted. What's crazy is that Alex told him that someone else was next when I was the one that was next smh. Anyway, Sebastian took me and he was really knowledgeable and kind. You can tell that he really knows what he's doing and all the other Representatives go to him for questions about the phones from customers. Go to him with all your promotions, services, anything you need he can do with no problem! He is a great representative and more importantly a great person! Please give him a raise!
Overall: This store depends on who you have as your representative in order to give you an experience. If you want bad service, rude and an unwelcomed atmosphere, go to Alex. If you want an exceptional experience and a representative who is great with promotions going to get you good deals and care about all your needs, go to Sebastian.”
10:30AM - 8PM
7410 Sudley Rd, Manassas
Mobile Phones
“1st time ever going in it's one of the best customer services I've had in a very long time the young lady stayed open to help us my friend got a new phone I will be getting a new phone Monday I highly recommend going in and talking to them if you're trying to get a new phone ?”
“I had an issue with one of my devices and the manager helped me out with a great option to finance a new one . I am very happy with my services and will make this store my go to !!”
“Marie was extremely helpful. She even took out a pen and paper and gave me a visual step by step what I should do from home if I had further issues. 10/10. 🤩”
“I want to highlight an exceptional associate at the Best Buy outlet in Manassas, Virginia: Aaron.
Back in February, I came in for a television and a few other accoutrements, and Aaron was the associate who walked me through it. On a recent return visit, Aaron picked me out of a crowd and remembered exactly who I was and what I had bought months earlier. That alone speaks volumes — but what stood out even more is that this isn’t a one-off performance. From everything I’ve seen, that kind of customer recall and attentiveness is a consistent feature of how Aaron operates.
What makes Aaron exceptional isn’t just memory — it’s the depth of conversation he brings to the floor. On this visit, we got into the nuances of comparing an outlet iPad against an outlet Samsung device, and he walked through the trade-offs in a way that helped me, the consumer, make the best and most informed decision for my actual interests. His knowledge of the Samsung product line is genuinely in-depth, and he pairs that with real personal experience on the Google Pixel side, which gives the conversation a level of credibility you don’t always get on a retail floor.
He’s also the reason I ended up with a TCL television in the first place. He took the time to articulate the value of brands that customers don’t always know to ask for, and that recommendation has paid off — I’ve been very happy with the TV, and the outlet pricing was the kind of premium-discounted deal that’s rare to find in the U.S. unless you know the right people. Aaron is one of those right people. He gives it to you straight, no fluff.
I commend Best Buy for developing an associate of Aaron’s caliber. He’s the reason I want to come back to this store — the conversation alone is worth the trip. Add in the shared experience of being dads to young girls, and there’s a lot going on every visit that makes it a pleasure.
Thank you, Aaron, and thank you Best Buy.”
“Absolutely the best service I have ever received at T-MOBILE store! Joe and Brandly are very knowledgeable, helpful, personable and professional. Making this my home store!”
“after being on the phone with Verizon tech-support and going to other locations, no one was able to help me for three months. I walked into Sudley Verizon center. They were able to help me in minutes Fix my phone and actually get me a replacement that will be delivered to me tomorrow. They were fast, efficient nice and did not bug me about doing a new plan or getting a brand new upgraded phone. They honestly care about their customers and that’s more I can say from any other Verizon team member that I’ve spoken to.
I did not get the name of who helped me today but the older gentleman that was working Monday, August 17 around 11:30 AM. He deserves a pay raise.”
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“Nasreen patiently and kindly explained the upfront and monthly costs of upgrading my phone after I had a very negative experience at a different store. It was the best experience I’ve ever had at a Verizon store!”