Department Stores in McLean, VA

“Thalia at the MAC station today gave us the best service of our lives! My mom loved her makeup and discovery session, we bought much more than we were expecting to!”

“Although online shopping has become even more convenient and you can probably get the same thing (if not more selection) faster online, my focus on this review is about the excellent and welcoming service I received at the Nordstrom at the Fashion Galleria. Ginger helped me pick out and try different skirts, walking around the floor. They also helped me with some last-minute tailoring as well. Be aware that parking can be tough- it can be a long walk as the lots are often full.”

“I haven't been to Bloomingdales in a couple of months due to travel. I went in today and immediately I felt different. The environment is more welcoming, and the associates were so nice, happy, helpful and knowledgeable. I had to stop a young lady who appeared to be the manager and ask what has changed. She shared with me that they are intentionally stepping up their service efforts. I will be sharing my experience with all of my girlfriends. I am so excited. #BloomingdalesRocks #HappyShopping”

“Had a difficult and time-consuming return involving several transactions. Alicia at customer service was both extremely kind and willing to help,! EXCELLENT CUSTOMER SEEVICE and a true asset to the Bloomingdale’s Tyson’s team!!”

“Amazing store! Great selection of clothing for adults and kids, with unique and stylish options. The restaurant is excellent for lunch, and the outdoor café serves great coffee, desserts, and croissants. The staff are very friendly, welcoming, and helpful. One of my favorite places to shop. Highly recommended!”

“Dear Macy's Manager, I hope this letter finds you well. I am writing to express my sincere gratitude for the exceptional customer service I received from Mr. Syed Hasan last December at the Macy's store in Tyson's Corner Shopping Mall. Last Christmas, I treated myself to a brand-new Comforter set, with all the bells and whistles. I made a purchase online but received the wrong color Euro pillow shams. During my search for the matching color, a manager at The Pentagon City mall informed me that Tyson's Corner had the covers I needed. Although it was my first visit to Tyson's Corner, I was able to find the matching Euro sham, but I encountered a slight challenge in conveying my request to the salesman at the counter. Despite the sales for that particular pillow cover being over, I was attempting to make an even exchange for the correct color to keep the discount, but the salesman was trying to make a return and then charge me for the cover at the current price. I was a little frustrated, because I just completed the same transaction at the Pentagon City mall, but they only had one pillowcase, so I had to drive to Tyson's Corner location to find the other one. This is when Mr. Syed Hasan came to my rescue. His assistance was nothing short of outstanding, especially during the hectic holiday season when the store was bustling with customers. His kindness and patience made a significant impact on my overall shopping experience. With Mr. Hasan's intervention, the exchange was successfully completed, and I was delighted to have the correct Euro cover in hand. Not only did Mr. Hasan resolve my exchange issue, but he also assisted me with a specific brand of Euro sham inserts to match my set. These inserts were not available at the Pentagon City store, and Mr. Hasan, along with one of his associates, accompanied me to the bedding section of the store. There were no inserts on the floor, but Mr. Hasan and his associate checked the inventory in the back of the store and located two pillow inserts for me. To my surprise and delight, we discovered that the Euro shams were on sale, marked down from $100 to $25 - a genuine bargain. What made my visit truly memorable was the exceptional customer service provided by Mr. Hasan. It is rare to encounter sales representatives who genuinely want to assist customers, especially during the busy holiday season. Mr. Hasan dedication and helpfulness truly touched my heart, and I believe it is crucial for the management at Macy's to be aware of the outstanding qualities he brings to the team. I sincerely hope that you acknowledge and appreciate the gem of a sales representative you have in Mr. Hasan. His exemplary service has left a lasting impression on me, and I am grateful for his assistance. Thank you for your time and consideration. Warm regards, Ms. Brown”

“This store has a great customer service, today Ryan helped me to exchange and return some items, even though the system was down she quickly fixed it and completed the transaction with efficiency and kindness.
Thanks for helping!”