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“I visit the storage unit today and when I walk in the ladies was so welcoming and super nice I was very very happy they was really awesome I really appreciate the nicest and I will definitely recommend for sure thank you again ☺️”
“I was having one of the worst days and Robin not only helped me with a storage unit, but she also put a smile on my face and brightened my day. Tidewater Storage is very lucky to have someone so nice and helpful working with customers.”
“Arrived on weekend, unit rented was way too small, so tried to get bigger one, no one answers phone on weekend. Not good if issues after hours. Finding building was confusing at times. Rented a bigger one online. Clean units, has light in unit.”
“James C. was so helpful, knowledgeable and patient! The unit we wanted was already reserved but he took the time to show us how to navigate the website so we could find what best fit our needs at nearby locations, and helped us reserve an out of state U-Haul truck.”
“Jay is wonderful! Last minute rental Saturday morning after Enterprise and Budget canceled my reservations due to availability. Penske beat both their prices and Jay’s customer service far exceeded the competitirs. He was kind, polite, friendly. Great rental! Penske is our new go to for truck rentals! Thank you, Jay! You saved us on moving day!”
7AM - 7PM
7448 N Military Hwy, Norfolk
Truck Rentals
“Update 6/19/2025- changed 1 star to 4 after very responsive call from manager at the store. Although the overall experience that day was still bad, she extended very good customer service in calling me after I complained to the regional office, explaining she WAS trying to find me a truck that day regardless of what the other guy said (though she and I miscommunicated and I did not understand that at all or wouldn’t have left and spent a couple of hours finding another rental). WILL use this location again as I definitely had good experiences before but mainly because she extended very good customer service afterwards.
5/31/3025: Came here for years, will not again. After a reservation yesterday and standing in line 45 mins, 6th in line, app not working, was told no truck because people hadn’t returned on time. I was calm, just suggested to the guy that when they have a long line, make an announcement or ask every now and then who has reservations or not and for what size truck, so you can tell the people to go, no truck available. He couldn’t even hear that, so stressed; waited to talk to other counter lady to hear me before I left. The one guy stayed kind of edgy and stressed sounding even with her while we waited in line; won’t be back to this location.”
“We had a hitch receiver installed at this location. We made an appointment online. When we arrived they were expecting us and took the car right away. They indicated it might take an hour to complete, but the car was ready in about 1/2 hour. Installation cost was very reasonable.”
“Cameron and Cameron made the truck rental experience superior to all others. If you want customer service and to be told everything honest and up front, go here. No hidden gimmicks or charges and again these 2 guys customer service is outstanding. I won't hesitate to use them again when the need arises.”
“Personally, I had a great experience with this business.My flight was cancelled by American Airlines and I had to contemplate driving home because of another engagement I needed to be at for work the next morning.Rafe, at the front desk made the entire process super easy. Allowed us to keep our current rental, rebook and take the car back to NY with no issues, no hidden fees and straight forward answers. He was super insightful and helpful on the phone1010 customer service”
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“I called this morning because i had an unexpected issue occur, well Brittany answered the phone so pleasantly and friendly and helped me tremendously. She had made my day with her amazing customer Service”