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“Louis and Whan took great care of me and my family when I brought them to the store. Great customer service. Clean environment and very helpful with no hassle. Great products and clothing. I will recommend to shop at Nexus in Norfolk”
“I’m only going to give a review on customer service. I walked in the Columbia outlet store on Friday December 12th to do an exchange for an online purchase only to find out that they’re are NOT affiliated with Columbia online. However they could take the return. There was ONLY one guy that could and did assist me. He went above and beyond to make sure that I could receive what I came in for versus just saying I can’t help you. I ordered based on the size recommended by the company and it was incorrect, the jacket was way too big. I wanted smaller size for the same price. Zak who worked at the store outlet called the Columbia online customer service to make sure I was going to get what I needed. I didn’t receive the same service online when I called the night before going into the store,, I was directed to take jacket into store. I want to thank Zak for going above and beyond to help, excellent and outstanding customer service. We need more Zaks, he handled it with such patience and grace. I hope you all working for this company could be more like him. This has even helped me! He very much deserves a raise. Zak may every thing you do with excellence bless your finances with increase in the name of Jesus.”
“I visited the Hibbett store on E. Little Creek Road on Saturday morning (9/6/25). The store was well organized, clean, and neat and the staff I encountered was friendly and helpful. I found it very odd that an employee was stationed at the door to unlock and lock the door between customers. It really made the experience feel icky like I was somehow shopping in a war zone. I can promise you that E. Little Creek Road in Norfolk is not the kind of place stores need to keep their doors locked. I'd highly suggest that Hibbett leadership look into this and help create a welcoming environment for shoppers.
A female employee helped me at checkout and got me signed up for the rewards program which was great. Since I have children in sports I plan to be a frequent shopper - that is if the doors are open.”
“The store was packed and I just wasted to get out quick. When I got up to the register Elvis was helping me out. He told me about other sales going on in the store. Instead of one pair of shoes I got two. Elvis made me feel like I was the only customer he had. I was checked out quickly, but he also let me know of a sale I didn't know about.”
10AM - 9PM
1600 Premium Outlets Blvd, Norfolk
Sporting Goods
“Absolutely loved this location. Grateful for Dom who made my shopping experience so wonderful. I was looking for my size in a shirt and
Dom helped me take my size off the mannequin so I could purchase. Thank you for going the extra mile!”
“Excellent on my experience customer service wise!!! Very upbeat environment, everyone I talked to was overly eager to assist and helped me find exactly what I came for!!”
“Very friendly staff, large selection. They didn't have what I needed, they recommended where to go. This Wil from now on be my first stop when shoe shopping”
“Purchased some good quality boots from here for under $90. They have lots of options for men's size 12. The employees were friendly and the store was clean.”
“They're great. High energy, instruction, drills, and feedback. 2 weeks and 4 visits and my son (12U) smashed his first home-run. It is that good. Highly recommend.”
“Great store with a wide variety of hats (fitted & snapback). I buy all of my New Era hats from there. I only wear the best. The only drawback is the store is rather small. If there's three or more customers in the store it's like being packed in a sardine can. I'd like to see them expand.”
“Was very helpful with helping me purchase my first fire arm was very kind and professional seeing all these one star reviews just doesn’t fit right he definitely deserves 5 stars in my book.”
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“Really nice running store with a lot of options. Felt non judgemental and had a lot of insight to what shoe would work best! Was able to find something for 3 different people with 3 different needs without issue.”