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8:30AM - 7:30PM
13344 Franklin Farm Rd A, Herndon
Shipping Centers
“By far the friendliest UPS and they work very efficiently. Have never had an issue dropping off any packages and it’s rare to go into any establishment nowadays and literally EVERYONE is a pleasure to work with. Thanks!!”
“This is hands down the best customer service I’ve ever received. I needed to send out a few documents with notarization and the owner went above and beyond to ensure everything was handled smoothly and promptly. I’m incredibly grateful for all the help—thank you so much for making it happen!”
“Casey was absolutely fantastic! She helped us tremendously by troubleshooting printing options and provided recommendations to make things easier. She went above and beyond to help us out.”
8:30AM - 7:30PM
344 Maple Ave W, Vienna
Shipping Centers
“I had a great experience at the Vienna UPS store! The associate Andrew was incredibly helpful and attentive, making sure all my needs were met with professionalism and kindness. The other team member was also very friendly and they both went out of their way to provide excellent service. Overall, both of them made my visit smooth and enjoyable. I highly recommend this location for their outstanding customer service!”
“My experience with UPS at South Lakes Shopping Center has always been positive!! The staff is consistently positive,friendly and accommodating. Special shoutout Semaj!!”
“The UPS team in Centreville does a great job. We needed several documents notarized and witnessed in a short period of time and the Manager and staff all were extremely patient and helpful with our request. Outstanding customer service from all team members!”
“I've been dropping off my Amazon returns here for forever (and have never had anything but top-notch service), but my recent experience with using their printing service was INCREDIBLE. Ryan was very patient, answering all of my questions and providing helpful suggestions. I sent the PDFs to him, who reached out with me to confirm pricing before proceeding - in the end, his feedback resulted in a really beautiful program and seating chart at a better price than Staples or FedEx. In other words, I highly recommend The UPS Store on all counts, but especially for their terrific customer service modelled by Ryan.”
“I have to give this store 5-stars because everyone has been nothing short of exceptional! While the prices are a bit high, that’s to be expected for an on-campus service. I used summer storage both years as an undergrad and always received outstanding service—my boxes were delivered straight to my room, and any questions I had were answered promptly and helpfully. In addition, the staff—especially Dan—has always been incredibly helpful, whether it was guiding me through printing materials or assisting with returning Amazon items. Every time I’ve come in for help, I’ve been met with friendliness and efficiency.”
“Best-kept secret in the region. I've had nothing but great experiences working with Quality Services for about 15 years now. Year after year, they've done printing, assembly, production, shipping, and storage services for my mid-size nonprofit organization. The service has always been top-notch and reliable, the people really go out of their way to help find solutions, and the prices are totally reasonable. My recommendation? If you've got a job, get an estimate from Quality Services and find out for yourself.”
“The manager here is absolutely amazing! Every time I come in, he’s friendly, professional, and efficient. I’ve seen him multitask with multiple customers at once and never miss a beat. He always keeps things moving quickly while still giving great customer service. Excellent experience every time—I highly recommend this location!”
“The nicest UPS store I've ever been to. I needed to get something notarized and mailed and the gentleman there was kind and helpful. The whole staff was nice actually!”
“I rented a box for two three-month periods and had a great experience. The staff were always friendly and got to know us well enough to grab our packages before we got to the counter. Excellent service.”
9AM - 6:30PM
278 Cedar Ln SE, Vienna
Shipping Centers
“Friendly, professional, and efficient. I have had a mailbox with Parcel Plus for over a year and am very satisfied. They respond promptly to communications/requests, are courteous, and do the job well!”
8:30AM - 7PM
12332 Towncenter Plz, Sterling
Shipping Centers
“Jay is an amazing person with prompt service. His work is so fast and proactive in getting the right details to provide right suggestions & price too. My return orders were many but he just completed with in 5 minutes. That was quick! Appreciate this guy here.
Great work!
Thanks much!”
8:30AM - 7PM
3057 Nutley St, Fairfax
Shipping Centers
“Convenient, easy to use, parking near to front door, pleasant people and helpful. Return of a heavy box took all of 3 minutes and they lifted it up to the counter. Excellent service!”
“Marlon is the bestest! I addressed my package in my own calligraphy and he showed it off to another customer as if he were a proud parent, he made me blush and he made my day! Super friendly!! from now on he has my business!”
“One of the best UPS stores in the area—always well-staffed, so lines are short and service is quick. The team is consistently helpful and goes above and beyond. Huge thanks to Jay, who made my day by helping carry in a large, heavy box and getting everything handled in under 10 minutes. Great customer service all around!”
“I came in for fingerprinting and also had another task to return my price through FedEx. They were very efficient and very helpful. It’s a personal shop here in McLean.”
“I visited this store on Friday, walked in, waited in line, waited for the associates to help me…no one was paying attention… Mike walked out, called me down, and took care of everything I needed so fast. Greatful to Mike for his outstanding customer service!!”
“Not all UPS stores are the same because the guys here are great!… always helpful, don’t give you the stink eye if you need a label printed and just warm vibes. Keep up the great work boys!”
9AM - 5PM
7300 Maple Pl, Annandale
Shipping Centers
“Loved the service there. I was confused on how to ship a package internationally and referred to Hanjin by a friend. The pretty lady that greeted and helped me was called Jasmine. Super helpful and patient with me and my package. Highly recommend!”
“I usually hate anything post office related, but it was the last day to return a package, and I inevitably walked into this UPS. I was super anxious, but the guy there quickly scanned the package and I was on my way! Super efficient, and nice staff.”
“I had a complicated print order and I knew it would take some tine communicating what I wanted. The moment I walked in, Caleb proactively catered to what I needed. His level of willingness to help me and get me what needed was exceptional. I cannot speak highly enough of the level of service and professionalism from Caleb.”
“This team is great. I needed bound copies of a booklet done within half an hour for a morning meeting. Harris took my call and got all the details, and they came through! I appreciate the quick service and effective accommodation for my last-minute needs. Thank you!”
“I had a great experience here thanks to a kind staff member — silly me, I didn’t catch her name! I had to return to retake my passport photo due to some specific requirements. Their preset camera couldn't quite accommodate what I needed, but she went out of her way to help by taking the correct photo using my phone. I really appreciated her patience, kindness, and dedication. It made what could’ve been a frustrating situation feel easy and stress-free. Thank you so much!”
“The people here are very friendly and efficient. I come here for notary services and to ship packages for my Etsy store. They are always great, the place is well kept and clean. 10 out of 10 will always come to this location. Thanks Endre!!”
“Outstanding print services. Mohammed helped with scaling issues and went above and beyond with a test run. He even helped us troubleshoot the design to improve readability and clarity of our design. Definitely recommend them for printing!”
“Friendly, helpful, and quick. Just popped in quickly to pick up a package we'd requested they hold rather than leave on our porch. They let us use their cart to move our heavy package out to our car, too.”
“Alisha is a rockstar employee and a lifesaver! Her service was immaculate and she helped me get my printed booklets ready to go for my event last minute! She is amazing and FedEx is lucky to have her!”
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“When I first visited this location, I walked away disappointed—and I wasn’t alone. The experience felt frustrating from start to finish: the staff seemed overwhelmed and disengaged, wait times were excessive even during off-peak hours, and the overall workflow felt chaotic and inefficient. Compared to other UPS stores I’ve used—where service is typically fast, courteous, and well-organized—this one stood out for all the wrong reasons.
Customer service at the time felt like an afterthought. There was little sense of urgency, and communication with customers was minimal. It didn’t inspire confidence, especially if you were relying on them for time-sensitive shipping or business logistics.
That said, I believe in giving credit when it’s due. On more recent visits, I’ve seen a clear and noticeable improvement. The staff now appears better trained and more attentive, the process at the counter moves more efficiently, and the energy of the store feels more professional. It’s a much smoother experience overall.
Whatever changes they’ve made - better staffing, or simply taking customer feedback seriously - it’s working. The store is now functioning at a level I’d expect from a UPS location, and it’s reassuring to see that kind of progress.
While my initial review reflected the problems at the time, I’m pleased to update it now to acknowledge the positive direction they’ve taken.”