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“Jon was excellent to deal with, very helpful but my new S23FE I bought direct from Samsung has been nothing but frustrating. Two days, three trips to the store, and I'm still having issues and traveling for ten days. Five stars to Jon, two for the 23.”
“Everytime I come to this store, I leave happy because Madilyn is a huge help. She's very knowledgeable and great at what she does. This company would benefit from more workers like her.”
“Ethan was excellent! He's helped me through the entire device replacement process. Understood my requirements for handling my phone data and even offered multiple options to help reduce the cost of the transaction.Great service!”
“I have to give a shout out to Toby for his help today. He was patient with us, listened to our problem, and truly took the time to understand it as it wasn't a simple case. We had tried talking to customer service over the phone ourselves with little result. Toby stepped up and advocated for us with Verizon. I don't think we would've gotten to a resolution without him, especially since our problem went back almost 2 years. I can't say enough how much I appreciated his efforts. It made all the difference. Good people work at this location.”
“I went in with two major issues. I was now getting emails to my Hotmail account and couldn't access my screenshots. I walked out very satisfied. I didn't get the ladies name and I wish I did because she was very knowledgeable”
“Today I port my number from metro to Boost Mobile at 94 Coliseum Crossing, and I received excellent customer service from the Store manager, he has the best customer service.”
“Best staff ever! Jonathan went out of his way to make sure we understood everything, and that ALL of our files transferred to the new phone.Can't thank you enough!!Awesome!!”
“Been with boost a while now. Love this store in particular, very helpful and friendly staff. I pass by 2 other stores just to go to this one because of how well this one helps me with any issues they are able.”
“I’m from OOT. My I-phone died. I went to the metro store off of colliseum-xing, near the food lion.The service was AMAZING! For 2 Days Mellisa and Tariq helped me file an insurance claim, purchase, set up my new phone…They were kind and really helped an old lady out?. Truly a blessing. My family says thank-you as well. Wish you every Good thing.✨”
“Wow! What a terrible person and experience. For one thing the sales person was extremely rude and didn't lead me to any items. All he did was point and say there over there. Second, he had on sunglasses which is very unusual inside a retail store. Third I will definitely tell everyone that I can to stay away from Metro PCs. And that unprofessional man. I felt like I was hated and unwelcome.”
“I love metro The one on Aberdeen is my favorite. They have good customer service there! I have been a customer for years with them and I'm not ready to switch I'm gonna stay with metro!”
“I was having a problem with Verizon trying to get my Amazon gift when I switched carriers. I got the run around for a month, Finally got a representative who got the ball rolling! Thank you, Jonnel for helping me, I received my gift in my email yesterday. ?”
“They took very good care of my daughter when we bought her a new phone. I don't go to the contract store near my home because they always try to get me to change plans.”
“I did not receive service for two months and kept being promised a credit. My services were cut an was expected to pay for the months I was supposed to have been credited. I work from home so my services could not be off. I had been on the phone all morning for hours trying to get my bill fixed with zero resolve. Finally I took a chance and called back on my lunch break and got the amazing Becky (employee # 83054) In less than 5 minutes she fixed my issue and gave me the credit I was owed an then some. I wish I could give her a raise or promotion or paid day off or something! She never told me no. She did not give me the run around. Actually while I’m spilling my life story frustrated and rambling about the bill she fixed it and continued to patiently listen before even telling me all was taken care of. I cried. Literally. This is what customer service is all about. She is the sole reason why I will remain a cox customer. Becky, thank you!”
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“Krystal gave us excellent service. Needed three cell phones, so we expected to have to wait a few days. Krystal found good phones for us, moved contacts, etc. from old phones and got in all done as a one stop shop! Thanks, Arthur Johnson”