Old Navy in Richmond, VA offers fashion for the whole family, from maternity wear to clothing for women, men, and kids. Customers report amazing deals and a wide selection. However, the store is often described as a mess, with items in multiple areas and inconsistent sale information from employees. Positive experiences highlight helpful and nice customer service, with specific staff members praised for being perfectly helpful with complicated returns and for providing sweet, comforting opinions that greatly improve the shopping mood. The store also offers the convenience of online buying with in-store pickup.
