Car Rental in Roanoke, VA

“Had a great experience! Don't have a major credit card, got rid of all those! So I did have to pay a deposit but that's fine! I had to extend the rental two different times and it was very simple although I paid half of what the whole week was for one night which I think is kind of well I didn't like it let's just say that. And then I ended up having to run it for another week anyway. But overall the first Enterprise I went to actually on Williamson, the guy was not helpful he was kind of a smart-ass. So of course irritated me because we were in bad situation trying to go out of town and our car went kaput! I rented an SUV online and I understand sometimes they don't have the availability but he had no intention of helping me look for one anywhere else he said he had a small compact car I could have and I was willing to take it at that point but I thought no. And his attitude just made me mad. So I ended up calling the Enterprise on Melrose and they were awesome! I wish I remembered the girl's name because she was great and she got me in an SUV and away we went! As a matter of fact my car broke down again last night so I'm going to have to go back in the morning so I shouldn't have taken it back 2 days ago LOL! I wish I know they have a point system but I wish there was something like a frequent renter or discount or something like that I don't know I haven't thought about it enough to come up with a good name. Anyway, the point is I knew somebody would be willing to help me and I found her. So if you ever have issues, and are in Roanoke Virginia, go to the Enterprise on Melrose! As a matter of fact the last time I tried to rent a car I went to the one closest to me, the Enterprise at Tanglewood and they wouldn't under any circumstances rent me a car at all because I didn't have a credit card. I showed him where it said that the deposit situation and everything and could have cared less. I was getting ready to book there for in the morning but now I'm scared to I don't want any hassles because I'm already annoyed that my car is messed up again and I just took the rental back so I guess I'm going back to Melrose! Happy to! And also the guy that checked us in like when we took the car back he was awesome too and I don't remember his name either which I hate so I'll try to figure that out and come back and update it!”

“I am very pleased with Enterprise employees and vehicles I deal with throughout each year with my travels. The cars are always clean and no complaints insofar as my rentals from Enterprise. Employees are always so polite and helpful.”

“Me and my wife were trying to rent a car were told no by all the other rental car companies. Told us that we were just out of luck but this Enterprise made sure that we had a vehicle to take our children to the DC zoo and we had a great vacation. I would definitely recommend this Enterprise to anyone especially families. Very friendly service the employee that helped us made sure that we got a vehicle when we couldn't get one anywhere else. Hopefully the management will see that this employee goes above and beyond. I wish I knew the employee's name so I could put it on here and let everyone know what a great person he is. Thank you so very much for the great service.”

“I bought my van from them and I drop it off,and they go over it and fixes and gets it inspected. The owner is very nice and helpful when you are looking to buy a vehicle”

“Flew in late. Missed my morning flight so had to book another one. Came in about 10:30pm. Got to the counter and the lady was very understanding and very helpful. Got the car. The next day I got an invoice for the vehicle being returned. But I still had it for 2 more weeks. Called customer service and they got it sorted out. Very friendly customer service. When I returned the vehicle the same issue happened. The Manager was very helpful. Got to the bottom of the issue.”

“It did not start out good I had a reservation for a rental that I had reserved 4 days in advance and upon arriving the lady was not exactly welcoming and then said I could not pay with the card I had for over a year paid with at that establishment She then proceeds to tell me I had not rented thru them that she had been there 3 yrs But I can show you where I rented a car and continued to for over a year I stopped in April of 2024 but but I was not going to argue with someone who obviously was already in an argumentative mood about how long does it work there that was beside the point anyway so I told her I would go put money on another card but she said they would accept because it was just not worth arguing but when I got back in less than 30 minutes she had she had rented my rental car to someone else. Search for the next 5 hours this is how my day went I would check another Enterprise make a reservation but then I would get there and they would have no cars I'm done this for 5 hours I even called the reservation number and still was giving confirmation numbers only to get somewhere and they're not be a car by 5:30 that evening I realized they were all closed even though I really needed that rental that day I had no choice I was going to be late for a funeral but there was nothing I could do the next morning Enterprise at Tanglewood did have me a car unlike are the enterprises that I dealt with the day before this one actually came through don't remember the young guy's name that checked me in but he was awesome and the lady Charlotte was wonderful that checked my car over I got my full deposit back and this is where I will be going next time I need to rent a vehicle cuz I'm like the others they genuinely seemed to care”

“Very helpful personnel. They will do anything to help with rental experience. I am regularly renting @ this place and i never had any issue so far.Great people to work with”

“Have rented from Roanoke Airport four times this year.In and out very easy.Staff very helpful.Only criticism has been not having the car style I reserved twice.Subs were OK.But requested an SUV one time and got a pickup truck instead.Other than that, satisfied customer.”

“If I could give more than 5 stars, I would. Nick at the Roanoke Avis location wasn’t just helpful—he was an absolute force of nature. From the moment I walked in, it was clear I wasn’t just dealing with an employee; I was in the hands of someone who treats customer service like a calling.

In under 10 minutes, he had me set up, squared away, and back on the road like I was the only customer in the world. No wasted time, no confusion—just clarity, speed, and a level of professionalism that felt rare and refreshing.

Nick was fast, sharp, and still managed to be warm and personable. It’s like he anticipated my needs before I even said them out loud. The whole experience felt less like renting a car and more like being ushered through a concierge-level travel service.

If Avis handed out capes, Nick would be wearing one. Honestly, if more people operated at his level, the world would spin smoother. Give that man a raise—or at least a throne.”

“Super friendly staff that's super helpful even if you're unable to rent for them they'll help you find a place that you can or at least do their best to try. I was very pleased with the service here.”

“I had the best experience renting a car from Dollar at this location. The young lady who waited on me was just the best! So helpful and willing to help me find the car! She was so kind. Dollar needs to give her a raise! I have never had such helpful service before at a car rental desk!”

“Love renting cars from Avis. Wish they would give the SUV's that I pick online instead of another from the same category. They are very accommodating when you are not satisfied though.”