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“Great customer service and friendly staff!
Harbor Freight always has good customer service. The staff is super nice and always ready to help whenever you need something or have a question. I appreciate how easy it is to find what I need and get assistance right away.
Highly recommend this location for great deals and great service!”
“Mr Earl saves the day and me another $25. By bringing in my old shower valve stem, he was quick to realize that there was a piece remaining in the pipe that was interfering with the new install. He could have sold me another stem but by giving me that advice he saved me a trip back to store and a big headache.”
“I love this store! The employees are always so helpful when I have questions about a do yourself project! It's easy to get in and out of. I am there weekly!”
“I love these Taylor's stores. They're expensive but very high-end and the staff working inside are really friendly and happy to lend a hand to help you find what you need to solve your problem.
They have some super nice seasonal items available, beach-themed goodies to take on the sand with your family and others.
This location is a bit tricky due to the never-ending construction but it's easy in and out and plenty of parking.”
“I had three different things I needed help with. Joe was very helpful with all three, even though we couldn't get two accomplished. It wasn't for lack of effort on his part.”
“The folks working here are so friendly and sincere, not just a fake good morning! They genuinely want to help you find whatever you are looking for an are very helpful offering advice or help in loading you car. Richard is terrific! Steve”
“Needed help on matching up Bolts and nuts and the cashier helped me out til we got the right ones.... the other stores don't even do this anymore... very good customer service”
“shout out to johnstone supply at the beach especially jessie and the front counter! always take care of us when we go there and even do a lot of research for me when im in the field trying to find a part saving me time. highly recommend them. love their team! mts refrigeration”
“I love this place! The employees are always willing to help and answer my questions. I brought in a small door that I couldn't get the screw out of one of the hinges. They didnt try to sell me anything, but removed the screw. Worth going to over Lowes or Home Depot any day.”
“Tim, one of the workers at the VA Beach location is the man! We found one boot we loved for our daughter for Christmas and it was the last in it's size but we couldn't find it's pair. I asked him for help and he literally RAN to help me find it and when he couldn't the first time, we told him thanks for the help and finished our lap of the store, he came running back to us to tell us he had found the other boot. He could've just wrote us off and went back to what he was doing when I asked for help, but he kept looking for us. Genuine care from that man.”
“This place is convenient for local VA Beach residents. They have most of the basic requirements and the staff is super friendly. You can get better prices at the major box stores like Home Depot, but for convivence and service, it is worth the trip.”
“Everyone there is always so helpful. people even stopped to ask if I need help when they're not even in that area to make sure someone's helping me. I love going to this particular Home Depot”
“You need to be lucky with who you find at the desk. Most of the employees are very friendly and respectful but there is always the odd one that thinks he is the smartest in the room and come across very rude and antagonistic. I’m sure the team can tell who is who! Still very convenient to have this so close to home.”
“These guys are super helpful and knowledgeable!! Very fair pricing! FREE CANDY on the counter!! And not to mention the most handsome sales associate behind the counter!! My only regret is not having more doors that need doorknobs ?”
“AMAZING SERVICE HANDS DOWN!!!!! Mike Smith is our Sales rep and he goes above and beyond for our company , He even came into the office to help set up our capital electric account to access our invoices online ,order supplies , and to check on up an coming orders . I would recommend his service to everyone , His diligence to his job is remarkable and very much appreciated. :)Unlike Fred Baker, who wouldn't let us use the restroom when we came in to the counter !!!!!....”
“I'm a contractor and when I'm in a "hardware" store I'm most likely heading to work, from work or at work. I'm least concerned by all the warm and fuzzy feelings shoppers get from their favorite retailers. Home Depot is my go to choice for materials, yes their lumber mostly sucks like every other budget retailer, my answer to that is lumber order it out when the budget supports it. My point is as a rule of thumb Home Depot has a good selection of lumber and materials at a reasonable price. Their staff are reasonably knowledgeable for the wage they receive. I recommend this Home Depot.”
“I know, it's sometimes hard to give 5 stars to a store that everyone goes to out of need - that need for that caulk or bolt or light bulb to replace a burnt out one. Sometimes we don't think about customer service at a place where necessity drives the customers to the place, rather than whim or special occasions such as a department store or a fancy restaurant. And most of the time people just are happy that a store like Home Depot just has the item in stock. But I've had a couple of incidents where the service has been wonderful so here goes my 5 star rating. One night at around 8:30 when everyone's winding down for the day getting ready for the next , I decided it was great time to avoid the hot humid weather and the large crowds to buy bags of garden soil, top soil and mulch. Just have to get my new beds ready for fall planting! The garden center gates were closed, lights were dim and as expected, there wasn't anyone tending the garden center. I asked service desk to page someone to help me with the bags of soil and mulch. Not only was there someone who helped me load them in my cart, they even waited for me to pay for them and walked me to my car and loaded the bags - no requests needed - now that's customer needs anticipation and service! Then just last night I decided I couldn't make 4 trips to buy more than 25 bags of soil, mulch and gravel. So decided to order online for next day delivery. They indicated the merchandise will be delivered any time from 6am to 8pm. A truck came at 10:30am. A polite young man asked if it was the right address and where he can unload the items. He was very efficient, laid the bags very neatly by the driveway. I am not sure if the gentleman is a contractor for Home Depot or an employee - but service was wonderful. I recommend Home Depot's delivery service for $35 - well worth the gas, the mileage and the time it takes to go into store, have your car loaded for several trips!”
“Ms. Sade is excellent. Pleasant to work with and very professional. She is amazing at her work, and she knows how to handle any situation. Thank you Jesus for her. God bless yall. A+ work ma’am!”
“The Home Depot is a reliable go-to for home improvement projects of any size. The store is well stocked with everything from building materials and tools to garden supplies and home essentials, making it easy to find what you need in one trip. The layout is organized, and staff members are usually available and knowledgeable when you have questions or need help locating an item. Checkout is efficient, and the overall experience is convenient whether you’re a DIY homeowner or a professional contractor. A dependable place for quality products and project support.”
“Nicest retail experience I've had. Joey was very helpful. I started feeling weak and he gave a me place to sit down. Another worker offered me a bottle of water as I rested. Thank you very much guys”
“Jennifer works in the appliance area.She is very great and knowledgeable.She was awesome.She helped me find a right stove.I was looking for and answered all my questions.It was very friendly.I would highly recommend you go to her if you need help with anything, she is great in appliances”
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“Needed some propane fittings for my rv they had what I needed and were very knowledgeable of what I was trying to create and searched the plumbing section and found everything I needed for the tasks at hand I highly recommend this place and will never go anywhere else while I'm in Virginia Beach when I need anything from a hardware store there wonderful”