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“The young person who helped me was awesome. I had given up on redwing years ago after ATTEMPTING to convince alle Bundy i meant to by the boots I was asking about, and not just killing time... Twice!!”
“Always great service! The staff will spend as much time as needed to find the right dance shoes. They have lots of inventory. If they don’t have your size or specific item, they’ll order it for you and have it shipped. My daughter and I have been coming here for years.”
“Theresa was so helpful. I was welcomed with a friendly greeting and immediately assisted with finding what I’d been looking for. She went above and beyond. I’ll definitely return to this location because of her service. Thank you, Theresa!”
“I drove over an hour to have my 20+ year old hat cleaned and reshaped. Brian did a really great job with it; I confess it was in pretty rough shape when I brought it in. It looks better than it did when I was competing. He made sure it was absolutely perfect, even after I told him that it would probably never be worn and was just memorabilia now. My hat may be older than him but he carries so much knowledge and talent, I will gladly return for future reshapes.”
“I had a great experience at The North Face. Sandi was really helpful and took the time to help me find my correct size. She was very friendly, patient, and made the whole process easy. I really appreciate her help!”
“It’s that time of you summer stuff is in sale and winter stuff is being added to the shelves.
They have a great selection of both men’s and women’s clothing for all seasons currently most of it is 50-60% off. They have a little random camping stuff and shoes, it’s harder to find the common sizes of shoes as this is an outlet store.
There are two to three Clearance racks in the back of the store that have items 70% off. Don’t forget to look there for a great deal.”
“Just want to shout out Sophia who helped me and my friend in store this week - absolutely unreal customer service and such a friendly and helpful vibe, she went over and above to make our experience in store the best. A credit to the store and she was just a gem! Thanks Sophia!”
“Everyone was very friendly, helpful, knowledgeable, and professional with buying they quickly assisted me and helped with any additional questions that came up. I really appreciate this customer service from them . I would recommend this store to anyone in all of the DMV”
“So we bought the wrong size for our kiddo and they were super helpful when we called to inquire about a different size. Upon my return to the store to exchange the size I mixed up boxes. They didn’t reject my return and took it anyway and also assisted me in finding some other options to go with what I was looking for. The prices were decent for a kid’s shoe but I like that they accept returns vs the Nike store.
Thanks guys for being helpful!”
10AM - 9PM
234, 2700 Potomac Mills Cir, Woodbridge
Shoe Stores
“We visited this store today to exchange gifted Crocs that were the wrong size. Tinajah was super helpful and kind!! She helped size my daughter properly and was very informative of the current in-store promotions. Thank you, Tinajah for your help!!”
“Stopped by while in a rush and had a great experience with Durrell M. He was extremely helpful and made sure we understood the current sales without being overbearing or pushy. It’s the kind of efficient, professional service that sets this location apart from other stores in the mall. Definitely look for him if you’re stopping in.”
“Luis and Sam helped me pick out the best classic Timbs and told me about a sick beanie that was on sale!
Would come back just to experience their customer service again!”
“Cool store with trendy and quality clothes. Had good deals going on too so bought several items. My salesperson was Taivan. The whole staff was nice and professional.”
“Had a wonderful experience at this store. I wasn't sure exactly what type of shoe I was looking for. I just knew I wanted a good comfortable walking shoe. Upon arriving in the store, we were immediately giving a warm welcome and helped by Derek. They did not have the shoe size that we needed because it's such a common shoe size, but he was able to help us find it at another Skechers location. They have a lot of great options here for shoes and sandals. I would highly recommend this Skechers store.”
“I love everything in there, and there is a plus you could find things hand and I bought a men wallet with a San Juda design for my husband who is from Mexico and he love it now I have a places to treat my husband to gift for any special occasions.”
“This store is amazing ! I am a frequent customer and have always felt welcomed and at ease. Every staff member is so helpful! Can’t say enough about the quality of service, clothing, and the attentiveness to every detail. Because of my petite stature this is one of the only places where the clothing fits me well. Grateful for a place close by that has a winning combination of excellent clothes and incredible customer service.”
“Loft always has a great selection of clothes and there’s sales going on most of the time. Sophia, Claudia and Jazzy were helpful and fun to talk to as the store was currently slows. Aside getting a sweater and necklace the vibe was definitely there. Thank you ladies!”
“Needed a good pair of sneakers & decided to try DSW. All brands were there and difft types of sneakers. Found the one that was comfy and good fit. Shoes are a little pricey but we all need to take care of our feet.”
“Just came if for honestly no purpose just to look at there sale! Salesperson ohenebah was great!!! Actually spoke about sales and helped me find shoes in my size. Ending up spending money I didn’t plan on spending. He is an asset to the company. Love it”
“My mother was in need of new work shoes. We actually went into the mall to go back to ASICS. Where she had previously found shoes that she had loved. But to our findings we saw that ASICS had permanently closed in the mall. Searching around from Nike,champs, rack room shoes etc. we came across Famous Footwear. Which we were greeted by as soon as we walked in! Which was very delightful. Jonathan helped us find the shoe work section. He as well let us about the deals they had going on. As we tried on shoe after shoe. My mom just couldn’t find one to fit. But Jonathan came back and asked if there was any need of assistance. He helped us find not ONE but TWO shoes my mom found very comfortable that she could use at work and maybe a pair for everyday activities. It’s hard finding good customer service these days. So THANK YOU so much Jonathan for your help! We really appreciated your patience and kindness and eager to help us find what we needed!”
“A representative from this company helped me last week after I got my flight cancelled by frontier airlines, I has a little misunderstanding with the payment, I called the company and I got it resolved, now I added the phone number of the rep i believe his name is Ethan to my contact list and I promised to call him on my future travel”
“I had an amazing experience at Steve Madden thanks to Sierra (the manager). She was incredibly patient, attentive, and genuinely helpful without ever being pushy. She took the time to walk me through all the current sales and helped me find styles that I absolutely love. I came in planning to browse and somehow left with 6 pairs of shoes that says it all! Exceptional customer service like that is rare. I’ll definitely be back.”
“I just completed a shoe return and purchased a new pair of shoes from this Potomac Mills Outlet and received great customer service from "Jason!" Oddly enough, there wasn't much conversation but his manners, politeness and professionalism were greatly appreciated. After completing my transaction, I truly felt like a valued and respected patron. He ought to be recognized and commended by his manager. Thank you Jason!!”
“One of the workers named Brenae helped me find a last minute dress for a wedding that I was attending. She also helped me find some matching shoes to go with it! She found exactly what I needed! She was very helpful and made my day ?”
“I went to Journeys on Wednesday looking for a new pair of shoes and had an amazing experience. The sales associate Genesis was super sweet and she was able to answer any questions that I had and even recommended me some shoes that she thought were nice.”
“I don’t know about everyone else but this store is great! Amazing customer service and the staff is always there when you need them. I always return and I’m always satisfied with my purchase.I recommend!”
“Johnston & Murphy are my go-to dress shoes. They have plenty of models that come in wide, are very fashionable, and are incredibly comfortable. While other brands may certainly be cheaper, you'll be paying for it later with either shoddy quality (Steve Maddens, Stacy Adam's, and Kenneth Cole or... your feet will need their own tombstone”
“I visited the Potomac Mills store today with my two teens. We were helped by a worker who said he had only lived here for a little over a month, so I guess he was new. Just want to say that he was the absolutely nicest human! He brightened my kid's day so much. Service was attentive and efficient. 10/10 recommend this store, and that is almost entirely because of the super nice dude who helped us out. THANK YOU!”
“Alex provided me with the best service I could imagine. Quickly found the shoes I wanted in my size and was very attentive. The store is always clean and organized as well.”
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“My husband and I had a great experience getting fitted for sneakers. Eric was very knowledgeable and friendly. We both were about to find the right pair in a short time. I can't wait to hit the streets with my new comfortable shoes.”