“love love LOVE my shoes!!! the staff was super helpful and thorough (shoutout to jay for being a SAINT and very attentive 😊). i always come to fleet feet stores for new athletic shoes and i was not disappointed in my experience yet again. 10/10 recommendation—especially if you have embarrassingly flat feet like me, LOL 🙌🏽”
“Great customer service! Esmeralda and Kimberly were great, I got my feet scanned and the two lady’s helped me get the perfect fit for boots!I recommend them!”
“I was in a pinch for tap shoes and wanted to purchase locally. They have everything dance you could think of and I bought several things. This store is a hidden gem! So glad I was able to find everything I needed in one place.”
“Theresa was so helpful. I was welcomed with a friendly greeting and immediately assisted with finding what I’d been looking for. She went above and beyond. I’ll definitely return to this location because of her service. Thank you, Theresa!”
“Just want to shout out Sophia who helped me and my friend in store this week - absolutely unreal customer service and such a friendly and helpful vibe, she went over and above to make our experience in store the best. A credit to the store and she was just a gem! Thanks Sophia!”
“Everyone was very friendly, helpful, knowledgeable, and professional with buying they quickly assisted me and helped with any additional questions that came up. I really appreciate this customer service from them . I would recommend this store to anyone in all of the DMV”
“This store is amazing ! I am a frequent customer and have always felt welcomed and at ease. Every staff member is so helpful! Can’t say enough about the quality of service, clothing, and the attentiveness to every detail. Because of my petite stature this is one of the only places where the clothing fits me well. Grateful for a place close by that has a winning combination of excellent clothes and incredible customer service.”
“Steve did such an amazing job helping us find fits for our event this weekend! The store was perfect for all things Western but the customer service was the best part :)”
“I had a great experience at The North Face. Sandi was really helpful and took the time to help me find my correct size. She was very friendly, patient, and made the whole process easy. I really appreciate her help!”
“Luis and Sam helped me pick out the best classic Timbs and told me about a sick beanie that was on sale! Would come back just to experience their customer service again!”
“My shopping experience at the Aldo in Potomac Mills Mall was nothing short if exceptional! Berham and his team were courteous, helpful, patient, and went above and beyond to make sure my families shoe shopping experience was awesome! Great team!”
“Needed a good pair of sneakers & decided to try DSW. All brands were there and difft types of sneakers. Found the one that was comfy and good fit. Shoes are a little pricey but we all need to take care of our feet.”
“Katelyn helped me pick out two shirts for my daughter. They were so adorable and my daughter loved them. Katelyn was very helpful in finding the right sizes and chatting with my daughter to find out what she liked. Great customer service!”
“Loft always has a great selection of clothes and there’s sales going on most of the time. Sophia, Claudia and Jazzy were helpful and fun to talk to as the store was currently slows. Aside getting a sweater and necklace the vibe was definitely there. Thank you ladies!”
“Had a wonderful experience at this store. I wasn't sure exactly what type of shoe I was looking for. I just knew I wanted a good comfortable walking shoe. Upon arriving in the store, we were immediately giving a warm welcome and helped by Derek. They did not have the shoe size that we needed because it's such a common shoe size, but he was able to help us find it at another Skechers location. They have a lot of great options here for shoes and sandals. I would highly recommend this Skechers store.”
“It’s that time of you summer stuff is in sale and winter stuff is being added to the shelves. They have a great selection of both men’s and women’s clothing for all seasons currently most of it is 50-60% off. They have a little random camping stuff and shoes, it’s harder to find the common sizes of shoes as this is an outlet store. There are two to three Clearance racks in the back of the store that have items 70% off. Don’t forget to look there for a great deal.”
“Johnston & Murphy are my go-to dress shoes. They have plenty of models that come in wide, are very fashionable, and are incredibly comfortable. While other brands may certainly be cheaper, you'll be paying for it later with either shoddy quality (Steve Maddens, Stacy Adam's, and Kenneth Cole or... your feet will need their own tombstone”
“So we bought the wrong size for our kiddo and they were super helpful when we called to inquire about a different size. Upon my return to the store to exchange the size I mixed up boxes. They didn’t reject my return and took it anyway and also assisted me in finding some other options to go with what I was looking for. The prices were decent for a kid’s shoe but I like that they accept returns vs the Nike store. Thanks guys for being helpful!”
“Cool store with trendy and quality clothes. Had good deals going on too so bought several items. My salesperson was Taivan. The whole staff was nice and professional.”
“We visited this store today to exchange gifted Crocs that were the wrong size. Tinajah was super helpful and kind!! She helped size my daughter properly and was very informative of the current in-store promotions. Thank you, Tinajah for your help!!”
“I just completed a shoe return and purchased a new pair of shoes from this Potomac Mills Outlet and received great customer service from "Jason!" Oddly enough, there wasn't much conversation but his manners, politeness and professionalism were greatly appreciated. After completing my transaction, I truly felt like a valued and respected patron. He ought to be recognized and commended by his manager. Thank you Jason!!”
“Good selection, good sales. The store manager, Marissa is always helpful and a stylist . Interpersonal and customer service at this store. Ask for Marissa if you need help pairing outfits together. Thank you!”
“I had an amazing experience at Steve Madden thanks to Sierra (the manager). She was incredibly patient, attentive, and genuinely helpful without ever being pushy. She took the time to walk me through all the current sales and helped me find styles that I absolutely love. I came in planning to browse and somehow left with 6 pairs of shoes that says it all! Exceptional customer service like that is rare. I’ll definitely be back.”
“I love everything in there, and there is a plus you could find things hand and I bought a men wallet with a San Juda design for my husband who is from Mexico and he love it now I have a places to treat my husband to gift for any special occasions.”
“Just came if for honestly no purpose just to look at there sale! Salesperson ohenebah was great!!! Actually spoke about sales and helped me find shoes in my size. Ending up spending money I didn’t plan on spending. He is an asset to the company. Love it”
“One of the workers named Brenae helped me find a last minute dress for a wedding that I was attending. She also helped me find some matching shoes to go with it! She found exactly what I needed! She was very helpful and made my day ?”
“I had a pretty good experience. They were able to help me find what I was looking for. Compared to the other shoe stores I walked in within the mall, they were the most helpful.”
“My mother was in need of new work shoes. We actually went into the mall to go back to ASICS. Where she had previously found shoes that she had loved. But to our findings we saw that ASICS had permanently closed in the mall. Searching around from Nike,champs, rack room shoes etc. we came across Famous Footwear. Which we were greeted by as soon as we walked in! Which was very delightful. Jonathan helped us find the shoe work section. He as well let us about the deals they had going on. As we tried on shoe after shoe. My mom just couldn’t find one to fit. But Jonathan came back and asked if there was any need of assistance. He helped us find not ONE but TWO shoes my mom found very comfortable that she could use at work and maybe a pair for everyday activities. It’s hard finding good customer service these days. So THANK YOU so much Jonathan for your help! We really appreciated your patience and kindness and eager to help us find what we needed!”
“Amazing store. Customer service is high level. Very nice and friendly employees , specially Ms. Rukhsaru. She was so helpful and assisted me with any questions. Highly recommend Ann Taylor in Patomac Mills.”
Last month, Foot Locker Inc. reopened its flagship store at 112 W 34th St. in New York City, as part of new retail plans. The store introduced "Home Court," a basketball-focused shopping area created with Nike and Jordan Brand. The updated store offers a basketball-themed shopping experience. It combines customer service with the newest products for use on and off the court from several brands.
The "hands-free" footwear brand Kizik just opened its second U.S. store at the iconic Mall of America in Bloomington, Minnesota. The Mall of America store, located in the West Market on the second level, offers Kizik's full assortment of shoes for men, women, and kids in all sizes. It will also carry new seasonal styles, Kizik-branded apparel, shoe care kits, and no-slip socks.