“After days of frustration trying to resolve an issue with my watch through online customer service, I finally decided to visit the Maple Valley Verizon store — honestly expecting more of the same. Instead, I walked into one of the best customer service experiences I’ve had in a long time.
Sean immediately understood the situation and took ownership of the problem right away. He brought in Taylor for additional support, and together they went above and beyond to help me. Both of them were patient, professional, and genuinely determined to make things right. They spent nearly 30 minutes working directly with online customer service, advocating for me every step of the way.
What could have been another frustrating experience turned into the complete opposite. I walked out with a brand-new watch and, more importantly, a whole new appreciation for the Maple Valley Verizon team.
Huge thank you to Sean and Taylor for reminding me what real customer service looks like. You two absolutely crushed it!!”
“Brought my daughters iphone in for a cracked screen. He said it would be done in 30 mins or so. Unfortunately I had other obligations so couldn't wait around. Left the phone and told him I'd be back the next day. Just got it back now and it's like new! Amazing job. Highly recommend. Will definitely do business with again.”
“Nice folks. My laptop was worked on the next day. Ready to go when I wanted. Far as I can tell not being a tech, they did do the best they could. Results satisfying.”
“I believe his name was Brandon who helped us. I went in this morning with my husband to switch my service from AT&T over to Verizon and continue with the same phone number. I believe we were in and out within about 20 minutes. He was very helpful and honest and we appreciated him. We had three young girls that moved some of the chairs and help themselves to play a game on one of the iPads. Brandon and his coworker did not mind at all. Thanks again. You guys are awesome!!”
“Tresa was amazing. She was only one woman handling the whole store on a Sunday, but greeted everyone and doubled up to try to help two customer sets at a time. She also got me an amazing deal on my loyalty upgrade. Definitely the best place to go.”
“These people here at this store is really very nice, I always come here and all the time they help me without hesitation. Please you who want decent sego to this store.”
“fugate Ford has been my go to for trucks since 2007. no pressure here’s what we got. What are your needs? they have sold me a less expensive truck to fit what i needed! but after the sale of the vehicle, the service department just kills it. I walk in. They know me by name! tom how are you doing? Nice to see you, the same employees for the last 20yrs.! its a family run business, they take the time to get to know you. if there is any problems they take care of it. I have never had a problem with fugate ford in the 20 years that I’ve been buying trucks from them and I’ve bought 10 trucks from them in 20 years. These guys are like your extended family. i only work with sparky or pudley. i walk in its like hanging out with family. i live in randle washington an i drive to enumclaw for ALL my services on my truck. i trust them to take care of my vehicles 100%”
“Erick is awesome, I was about to switch my plan from verizon to different company but Erick explained everything in detail that make us so happy and instead of switching service we upgrade our all devices and add another line with verizon. Erick is very knowledgeable and humble person.”
10AM - 8PM
10719 SE Carr Rd, Renton
Mobile Phone Accessories
“Good customer service I went to get a free phone and I got a good phone in best price highly recommend to visit this store if your looking for starting new service”
“First and foremost I want to thank Joel for the care he showed my grandmother when she came in to get new phone. Unlike her last visit which resulted in the addition of a line she never asked for. He was patient and kind as she suffers from early onset dementia and has trouble with these types of task. He went above and beyond the scoop of his job. As an employee of the company often times people are fake pleasant but Joel’s kindness seemed genuine and that’s something I feel lacks when reps deal with elderly customers. I know sales are important but so is taking care of those who need a little extra help. So thank you again Joel, I know I promised an immediate review but ya know, life!”
“Enna was so sweet and kind and patient with me as I was trying to get a new phone tonight and my old one wasn't working. I really appreciate her help and how she made it such a pleasant experience.”
“I was helped fast and the whole process of getting back my sim card was super quick. They definitely know what that are doing and I am so grateful for the service!”
“Excellent service! I had my Samsung battery replaced here on May 4th. The owner was very professional and confirmed a 2-year warranty on the part. It's rare to find such an honest shop that stands behind their work. Highly recommend for any phone repairs!
Thank you”
“Jasmin was absolutely amazing! ❤️❤️ She was so kind, patient, helpful, and knowledgeable. Definitely went above and beyond to help. So grateful she was there! Alex was awesome and helpful, too! Best phone customer service experience I've had.”
“Gracie was a great help with my damaged phone and was able to retrieve my data. I really appreciate the time she spent with me she provided excellent customer service.”
“Had recently lost my phone and was in need of a new one. While I am already a Boost customer I had yet to visit this location as I am new to the area. My experience in this location was great. I explained my situation to the lady working and she got busy right away helping me. She helped set up my new phone and even helped me get all my info transferred onto my new phone. She was friendly and professional the entire time and we had a great conversation, so Janeth D. thank you very much, I appreciate your time and customer service.
-A lost soldier.”
“The manager at this location janet was very helpful and fast and knowledgeable about what she was doing she switched over my 5 lines from metro pcs with better deals and new phones im telling my whole family members and friends!!”
“100% recommend this store,my wife's phone couldnt be charged,this Guys helped me clean and then it worked well,my phone doesnt work early this morning ,I cant go work,so this Guys helped me very easy ,work fine right now,I dont need cost money and save time,really appricate it,that is professional and kindly”
“7 months later, I'm back! This is what I get for having clumsy friends.Fast, efficient, and reasonably priced as always. I still recommend, and have recommended, iPhone Repairing to everyone who cracks their screen.Also, he recently moved to the office area between Five Rivers Indian restaurant and Georgette's. Super convenient!”
“Shout out to Cricket Wireless, they gave me a brand new phone, and all I did was finance it for 2 years. I won't have any device issues. If my lifestyle changes, I'll just go back and do business with them again.”
“Was helped & greeted by the best, Isai he took care of me and made sure my phone and service were the ones I was looking for . Very professional and very helpful . 5/5 ⭐️⭐️⭐️⭐️⭐️”