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“My customer customer service rep was extremely helpful as soon as I stepped in. Went from potentially not being able to get anything accomplished to efficiently getting it all done and more! Thank you Devan!”
“Amazing help from Matthew! Came in to just get answers about internet. He was able to answer them and set me up on it but also got more savings with netflix. Highly recommend shopping here and seeing him for options.”
“Long story short ended up here because I had purchased a phone at the Tacoma location they did not help at all except for one guy Jerald he was trying his best to help. (I left a review for the Tacoma location if you want to know more) when we got there Michael greeted us and ask what we needed help with mentioned to him the problems we had with the phone and what had happened at the Tacoma location. He inspected the phone and said that the problem we had with the phone was not normal for it having a new battery (it would shut down at 20%) and he offered us a exchange for a similar phone and said that the new phone also had warranty and if we had any problems with it to go back and he would gladly help us! I highly recommend the phone guys especially the Puyallup location Michael is awesome friendly and very knowledgeable!”
“Needed a screen replacement on my Pixel after shattering it to hell and back. The staff were friendly and helpful, and Andres got me my phone back, good as new, right away!”
“My boyfriend and I went in because his phone all the sudd stopped working. Vlad checked out his phone and immediately knew what to do. He took it to the back and had it fixed and working within 5 minutes! Lil bro saved us a completely new phone that we were ready to buy— thank you so much!!!”
“June at Verizon did an amazing job working with my wife and I! He helped with setting up new Watches and a phone and did all the screen protectors as well! Very helpful young man! Appreciated all his efforts to make this a smooth transition!”
“I just want thank u Mohamed from metro you were amazing professional patient and friendly very good prices a17 5g my son is very happy and I am grateful ? for saving us money”
“I believe his name was Brandon who helped us. I went in this morning with my husband to switch my service from AT&T over to Verizon and continue with the same phone number. I believe we were in and out within about 20 minutes. He was very helpful and honest and we appreciated him. We had three young girls that moved some of the chairs and help themselves to play a game on one of the iPads. Brandon and his coworker did not mind at all. Thanks again. You guys are awesome!!”
“I’ve been a returning customer at The Phone Guys in Federal Way and every time I come in, they always take care of me. The customer service is top tier they really go out of their way to make sure you’re helped and satisfied. Whether it’s repairs or getting a good deal, they’re always honest, fast, and super helpful. It’s hard to find a shop you can trust, but these guys consistently deliver. That’s why I keep coming back. Highly recommend to anyone looking for reliable service and great prices!”
10AM - 8PM
1702 Auburn Wy N, Auburn
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“These people here at this store is really very nice, I always come here and all the time they help me without hesitation. Please you who want decent sego to this store.”
“Ron was super helpful after I had tried everything under the sun to get my new phone activated. He was patient and willing to call ATT corporate TWICE for me. Yayyyyy”
“I had a great experience at AT&T, and Krystal made it even better. The entire crew was kind, attentive, and really gave me the best guidance. She handled everything quickly and made sure I was taken care of the whole time. Excellent service—thank you, Krystal & team!!”
“My experience at the ATT store was great. The staff -including the manager were friendly, knowledgeable and persistent and they managed to resolve the question I came in with, even if it took more than an hour to do so.
The actual reason I was in the store (a 90 minute drive for me, but the closest store able to deal with my issue) is not a positive reflection on ATT's customer focus. I needed to transfer a business phone number to my personal account. I thought, 10 minutes, tops. Instead, it took 5 days, 4 calls, 3+ hours on hold and eventually 1+ hour in the Tacoma store. In the process, I received 23 emails from ATT. It was awful, and not an advertisement for ATT's ability to implement functional, customer-friendly, effective processes.”
“Enna was so sweet and kind and patient with me as I was trying to get a new phone tonight and my old one wasn't working. I really appreciate her help and how she made it such a pleasant experience.”
“Faye at the store is amazing! He was so helpful and went above and beyond to help us add and set up a new line for our grandma. Being android users IPhone is completely foreign to us but Faye walked through every step with us and even took time out of a busy day to help us complete the set up. I will never go to another ATT rep for anything again! Most store experiences are stressful and frustrating but thankfully that was not our experience with Fayes help!!”
“The staff is knowledgeable about the phones, services and discounts.
When you call the store they don't answer the phone all the time.
I've always received great service from the staff here.”
“Huge shoutout to Jessica at Cricket for her amazing customer service! She was so kind, patient, and incredibly helpful from the moment I walked in. Even after I had to come back the next day for some extra troubleshooting, she took care of everything quickly and efficiently — no hassle at all. Jessica explained each step clearly and made sure I understood what was going on, which I really appreciated. You can tell she genuinely cares about her customers and takes pride in making sure people leave happy. Thanks to her, I walked out with my phone working perfectly and a great experience all around. Highly recommend seeing Jessica if you want friendly, fast, and thoughtful service!”
“Great store had a great time with D*** trading from a paper clip all the way up to a screen protector really nice and friendly and thank you for whoever you are forget it I didn’t get your name”
“Received excellent customer service from Rubie.Very helpful and friendly.She was very knowledgeable and helped us get the best offers.Felt very comfortable and well taken care of.Best service ever.”
“So Oriana is absolutely amazing and you guys honestly need to make sure that she gets either more vacation and more money or both actually both so you should do something. You should buy her the entire shop OK and buy her a car and a company card because she is completely saved the day you guys have no idea how much I appreciate her. OK so please do something Nice for her thank you Donny Proctor Promx Rider Development”
“Nigel the gentleman on today was the best cricket person ive ever came in contact with.Was pleasant and told me how to fix an issue none the less with a smile and gave us extra info as well.Will definately come back if need be”
“Honestly an amazing experience, when you need good customer service and good deals ask for Guillermo. It's like talking to a friend who gives you honest opinions and only wants whats best for you.”
“Luke was so helpful, I have had a hard time getting the answers from another store. TlI bought ny phone and the fast mobile modem, I have gamers at home and the price is amazing!”
“Jasmin was absolutely amazing! ❤️❤️ She was so kind, patient, helpful, and knowledgeable. Definitely went above and beyond to help. So grateful she was there! Alex was awesome and helpful, too! Best phone customer service experience I've had.”
“Excellent service! I had my Samsung battery replaced here on May 4th. The owner was very professional and confirmed a 2-year warranty on the part. It's rare to find such an honest shop that stands behind their work. Highly recommend for any phone repairs!
Thank you”
“The manager at this location janet was very helpful and fast and knowledgeable about what she was doing she switched over my 5 lines from metro pcs with better deals and new phones im telling my whole family members and friends!!”
“Had an amazing experience upgrading a line. Courtney and Franklin were wonderful, willing to answer my many questions, and they took care to make sure everything went smoothly. I will make sure to return here for any future upgrades, they are highly recommended.”
“Stan provided the Best cricket costumer service I’ve ever received at any branch, he was extremely kind knowledgable when answering all my questions and concerns.”
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“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”