{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“My customer customer service rep was extremely helpful as soon as I stepped in. Went from potentially not being able to get anything accomplished to efficiently getting it all done and more! Thank you Devan!”
“Traded in my phone today with Matthew at the Sumner store and he was such a joy to work with. It takes a while to get your phones transferred but he made the time go by fast by chit chatting and being extremely friendly. So happy with my new phone and with the customer service I received!”
“I cannot recommend this place enough! My PS5 DualSense controller was completely messed up—major stick drift on both analog sticks, unresponsive buttons, and it was basically unplayable during my intense gaming sessions. I was about to buy a new one when I decided to give them a shot.
From the moment I dropped it off, the service was outstanding. Michael diagnosed the issue quickly, explained everything clearly, and had it fully repaired (new sticks, clean internals, and even a fresh calibration) in just a couple of hours. The controller feels brand new—actually better than new with super smooth sticks and responsive triggers. No more frustration in games!
Super professional, honest pricing, and they clearly know their stuff when it comes to PS5 hardware. If you're in the Seattle/Auburn area and need your controller fixed (or any gaming gear), look no further. These guys saved me money and got me back to dominating in Pragmata and my other favorites ASAP.
Thank you so much! 👍🎮
Highly recommended 5 stars all the way! Thank you Michael!”
“As a result of Samsung no longer supporting text messaging, I had no choice but to download the Google texting option. Instead, I accidentally downloaded a cloned, virus-laden version resulting in my phone being an inoperable disaster. In less than an hour, John and the guys handed me back my repaired phone and my peace of mind.
The diagnostics, repairs and downloading of the correct programs was less than $40.00.
I hope to not need this type of services again but if I do, I would not go nowhere else for support.”
“Your employees are absolutely amazing at the Riverroad verizon store ,They all deserve raises ,I literally don't know i would do without them . Amazing staff 10 stars 🌟 ❤”
“I had a difficult experience at the Verizon store in Auburn yesterday because my phone suddenly appeared to have switched to T-Mobile, even though I have never had a T-Mobile account and have been with Verizon for nearly 30 years. While I initially had a frustrating experience, Joann was incredibly patient, kind, and dedicated to helping me. She spent a great deal of time working with me and carefully tried to resolve the problem. I truly appreciate her professionalism, patience, and excellent customer service. Joann went above and beyond, and I am very grateful for her help!”
“Bought my phone 3 month ago and it's full of apps I could not open a page made a stop at another store in auburn they guy looked at the phone and he said I need to buy a new phone this phone is no good anymore explained that I only had it for couple of months left that store customer service told me to go to the commons mall location I was greeted by a gentleman before I even explain the situation he already can tell the issue he asked me to give him 20 minutes to clean my phone after 15 my is working again soon I asked if I need to buy another phone he smiled and said no and he showed me how no to install apps that causes issues”
“I’ve been a returning customer at The Phone Guys in Federal Way and every time I come in, they always take care of me. The customer service is top tier they really go out of their way to make sure you’re helped and satisfied. Whether it’s repairs or getting a good deal, they’re always honest, fast, and super helpful. It’s hard to find a shop you can trust, but these guys consistently deliver. That’s why I keep coming back. Highly recommend to anyone looking for reliable service and great prices!”
“Special shout out to Jalani Hauser! What an amazing representative, kind, super patient, friendly, great communication, always remember me when I visit Tacoma WA store! I was planning on leaving AT&T until I had the pleasure of working with Jalani And he was able to resolve my issue. What a great experience.”
“Edwin was amazing to work with! Helped us out with getting new phones and a tablet for an amazing deal.
If you need anything I can’t recommend Edwin enough! So kind and very helpful! GIVE THAT MAN A RAISE!”
10AM - 8PM
1702 Auburn Wy N, Auburn
Mobile Phone Accessories
“Yeah I come here I'll get some real good help dear friendly and eager to help out and everything and they've done a real good job in figuring out my problem I really enjoy coming here Johnny thank you”
“My experience at the ATT store was great. The staff -including the manager were friendly, knowledgeable and persistent and they managed to resolve the question I came in with, even if it took more than an hour to do so.
The actual reason I was in the store (a 90 minute drive for me, but the closest store able to deal with my issue) is not a positive reflection on ATT's customer focus. I needed to transfer a business phone number to my personal account. I thought, 10 minutes, tops. Instead, it took 5 days, 4 calls, 3+ hours on hold and eventually 1+ hour in the Tacoma store. In the process, I received 23 emails from ATT. It was awful, and not an advertisement for ATT's ability to implement functional, customer-friendly, effective processes.”
“They are amazing. Their customer service is great. Usually that’s the case in every AT&T I have gone to. This store is even better.
just a little bit heads up, weekends they get pretty busy, so time waits may be longer.”
“I came in on a Friday, and Madeline helped me out. She was seriously so nice from the second me and my dad walked in. She answered all of my questions without making me feel rushed and explained everything in a way that actually made sense.
I’ve been to phone stores where it feels like they’re just trying to get you in and out, but she was patient, friendly, and made the whole experience really easy. You can tell she actually cares about helping people.
Thank you again, Madeline! You made what I thought was going to be a stressful trip super smooth. Definitely one of the best customer service experiences I’ve had.”
“I can't give enough stars for manager Jesus. My wife and I are seniors and are not proficient in modern technology but Jesus explained everything wrote info down for us and helped us get a replacement phone when my wife had hers stolen. It came to our home in 3 days. I immediately decided to switch from my phone provider to be part of my wife's plan. Saving me over $1000 per year. Jesus gets manager of the year and is a future regional manager. A kind young family man and a blessing to 70 year-old guys like me.”
“Jessica was EXTREMELY helpful helped me with all my new questions and helped me get into a new phone. Even came back the next day and extremely helpful with all my questions”
“Honestly an amazing experience, when you need good customer service and good deals ask for Guillermo. It's like talking to a friend who gives you honest opinions and only wants whats best for you.”
“The staff is knowledgeable about the phones, services and discounts.
When you call the store they don't answer the phone all the time.
I've always received great service from the staff here.”
“I walked into the AT&T store at the OUTLET MALL IN AUBURN, WA. on August 27th, I was greeted by a young lady called Heaven. Heaven was such a joy, a Customer Service Professional to be sure. Heaven went directly to the product that I was looking for met me at the counter, I paid for it and was gone within 5
minutes of entering the store. She was not trying to push new products on me, probably because I had just upgraded my
phone, purchased a new Samsung watch, I also upgraded my internet from an AT&T hot spot box (i did keep it for when I leave my place and hit the laundry mat etc) in July so she knows where I am at with my AT&T products, she also knows that when the time comes that I will not call on anyone else but her or one of the team at that location. I love my AT&T service.
Thank you
Rolo”
“Luke was so helpful, I have had a hard time getting the answers from another store. TlI bought ny phone and the fast mobile modem, I have gamers at home and the price is amazing!”
“Great experience tonight, the sweet older lady helped us even after close and made sure we were taken care of even after they were supposed to be leaving. Can't recommend this store enough.”
“Excellent service! I had my Samsung battery replaced here on May 4th. The owner was very professional and confirmed a 2-year warranty on the part. It's rare to find such an honest shop that stands behind their work. Highly recommend for any phone repairs!
Thank you”
“Cricket wireless has been a lifesaver! I paid $100 for my phone and it's $30 for each line. So I only pay $100 each month for unlimited text and calling because I added insurance to all the phones. When I was going to be late on my phone bill I called them for help. They told me to come into the store and they extended the due date by 9 days for $20. However, the phones do not have a lot of data. They have enough if you're not using it as a digital camera. The only other negative is that if you do not pay your phone bill by the due date each month you will lose your phone number within I think 24 to 48 hours. For a single mom with kids the pros outweigh the cons big-time!”
“Jasmin was absolutely amazing! ❤️❤️ She was so kind, patient, helpful, and knowledgeable. Definitely went above and beyond to help. So grateful she was there! Alex was awesome and helpful, too! Best phone customer service experience I've had.”
“Stan provided the Best cricket costumer service I’ve ever received at any branch, he was extremely kind knowledgable when answering all my questions and concerns.”
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”