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“My father had been a very long time Harborstone customer, and when he recently passed, I had several issues I needed to get on top of, or cleared up for his account. I live in another state, and when I arrived here in Wa at his bank, I got not only sweet compassion, but the urgent help I needed (thank you Christine :-)! Upon arriving back home in my own state, I found I still had confusion and problems that I needed help with, so via multiple phone calls, I was incredibly lucky(each time!) to get 'Richelle' who was SO STELLAR in helping me get thru to resolving & finalizing the issues. She was so patient and had such a kind and gentle demeanor assuaging all my stress and confusion, which was such a relief! Harborstone Credit Union definitely has amazing, intelligent, high-value employees who value & respect their clients! Thank you so much!”
“Ms, Dawn was very helpful in me getting my loan and all her wonderful help and her beautiful smile and friendly staff and everyone was amazing and outstanding and helpful to me in getting ready paperwork and for my loan and I appreciate it a lot God bless you all and your loving staffing and family together... Thanks again in this matter, sincerely Afoafouvale James viena..”
“I went inside to get change for public transit. The bank branch was very professional and looked like a commercial bank versus a consumer bank. The teller was very pleasant and accommodating, even though, I was a zero profit customer. Consistency in customer service is sure tale sign of overall branch management. My rating reflects a positive experience but since not so substantive, I reserve the last star until I transact some more meaningful business there.”
“I spoke with Ms. Sarah and Ms. Renae over the phone and they helped immensely, I have also met them in person at the store before and they were very helpful then and funny, I highly recommend seeing them for help”
“It has been a pleasure doing business with the University Place division of WaFd Bank. Location manager Sergio Lopez and staff are unfailingly helpful; and service is always trustworthy and kind.”
8:30AM - 5PM
3312 Rosedale St NW UNIT 102, Gig Harbor
Banks
“Lori helped guide us through the lending side of the home-buying process with kindness and expertise. She helped us weigh all of our options, come up with a plan, and execute it seamlessly. After coming up with the best strategy for us, we were under contract on our new family home & were cleared to close in no time at all. Lori has amazing lending knowledge, customer service skills, and I always appreciate her responsiveness. I will recommend her to all of my friends & won’t hesitate to use her again for our future needs!”
9AM - 5:30PM
17007 Pacific Ave S, Spanaway
Banks
“Jacye was the reason I will not change Banks EVER AGAIN!! His service was the best I have ever received from any banking establishment. He went above any of my expectations and I will only be dealing with him at the spanaway location. Thank you again for being very attentive to my situation and making sure I was taken care of without hesitation.”
“The staff at Harbor Stone Credit Union located in Gig Harbor Wa are always pleasant, professional, and engaging. The staff always go above and beyond the moment you enter and exit the building. Harbor Stone Credit Union is banking utopia!”
“I appreciate the excellent customer service at the Gig Harbor branch of Tapco Credit Union. I know that my finances are in good hands with the high degree of staff professionalism.”
9AM - 5:30PM
9035 Jackson Ave, Joint Base Lewis-McChord
Banks
“ACU really offers the best loans. My second time financing with them and I always get a better deal. Megan was really helpful and made everything so easy. Thanks for saving me from the other guys lol!”
9AM - 5:30PM
6310 Mt Tacoma Dr SW, Lakewood
Banks
“Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!”
“Downtown branch makes me feel like family every time I walk in. 10/10 would recommend.Daniel is a remarkable person, I commend him. He gets the job done.been there for me since day one”
“I've been a member for 12 years and have never had a problem. The tellers here are excellent and very nice. The office is very clean. One of my favorite locations.”
“Great service. I went in to get a new debit card (it got stolen) and also to add my wife to my account. I walked in around 2:45 (they close at 3) and were eager to help me. I greatly appreciated their service even though it went past closing time!”
9AM - 5:30PM
8002 Pacific Ave, Tacoma
Banks
“We used Obee for a HELOC while we lived in Washington. Some of the most friendly folks and made the processes super easy, explained everything clearly, and available over the phone and through messaging with no hassle! Highly recommend them and their pizza cutter is A1.”
“We are doing a owner-build new home construction and Timberland was the only bank that we could find that would finance us. Through the process, our lending agent (Emily) has been amazing and answered ALL of my questions (and there was a lot!) and Kim has been amazing on the draw side of things. Both ladies respond usually within just a few hours. The customer service I have recevied has been outstanding!!”
“Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.”
9AM - 5:30PM
2602 N Proctor St Suite 103, Tacoma
Banks
“This is the best ACU branch. I've been a member for 15 years and I've met many tellers and staff members. But this branch in particular gave me the best experience of all. One of the supervisors (Sergio Lopez) greeted me and helped me with what I needed. From the very beginning he treated me like a friend instead of a customer and I will never forget it. Sergio should be in charge of training everybody because this is exactly how I'd like to be treated. Thanks Sergio!”
“Sabrina is so nice to me! She make everything a lot easier for me to open an account. Not difficult like Well Fargo, also give a better service. best decision ever to open an account here!”
“Customer service experience was great. Needs expanded or new place to enhance the quality of working environment. I wonder how staff can work in such congested and noisy environment all day. Money and work alone not a business. It's about employee well being too.”
“Truly, enjoyed my experience speaking with Rachael and helping open accounts with cd and cred line she absolutely did not rush me nor talk to fast but helped me in detail on understanding what I was doing really appreciate the welcoming services”
Open 24 hours
6723 S 19th St, Tacoma
Banks
“I had such a wonderful welcome and experience setting up my business account with Sound Community Bank. I will be happy here, I believe it. The Branch Manager (Maria) even gave me a piggy bank to give to my daughter! She's just 9 months, but I guess it no better time to start saving, than now. :) I'm most thankful!”
9AM - 5:30PM
9601 S Tacoma Way #103, Tacoma
Banks
“I was helped by Ms. Jhania and bank manager, Ms. Miae. Most friendly staff staff, and the bank manager too. Very helpful. Have an amazing guaranteed customer satisfaction. Great rates for the certificates of deposit also. Hundreds of ATMs that are in the Cooperative network. It is always a joy to bank over here. Best customer service.”
9AM - 6PM
5985 6th Ave, Tacoma
Banks
“I went in today with low expectations not because BECU wasn’t able to do their job, but because of my own financial doubts. I sat down with Linda F. at around 5pm after a long day for the both of us! She had a great attitude and was very welcoming to get my problem fixed. Within minutes we had a clear path with a resolution to come! Once I was approved it was like the snap of the a finger and I had the personal loan I needed at a great rate! If you need help financially I would choose BECU on 6th ave in Tacoma and for sure Linda F. !”
“Had an issue with my business account which became very frustrating until I went into the bank to meet with Tami, a personal banker. Discussed the situation with her following which she proposed a solution. The solution may not be accepted but I can say that she is doing her best and I left the bank feeling much better and knowing that the chase gig harbor staff care about their clients. Thanks Tami and Jordan. Mike Fletcher”
“I had a problem with the ATM machine capturing a check without the funds being applied to my account. On Saturday I was able to go in person to the branch. I was expecting a fight but instead I was met with care, understanding and empathy from Charity the branch manager. She assisted me in completing the process and made it possible to receive the small amount of money in my account. I'm still waiting to hear that the funds have been applied to my account but because of the experience I'm NOT WAITING IN A PANICKED A PANICKED STATE OF MIND.
THANK YOU CHARITY AND KUDOS TO WHO EVER HIRED HER.
I have finally had a pleasant banking experience!”
9AM - 5PM
4027 Tacoma Mall Blvd Ste K, Tacoma
Banks
“The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.”
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“Very happy with the service I got at this Columbia Bank (formerly Umpqua Bank) branch. I had a large set of complicated transactions I had to make and Jillian handled all of them expertly. She was totally awesome! Thanks!”