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“I Love Love Love this bank ?. They have an absolutely amazing staff that are always there to go above and beyond to help the customer have a wonderful banking experience, I wouldn't go anywhere else ??”
“My father had been a very long time Harborstone customer, and when he recently passed, I had several issues I needed to get on top of, or cleared up for his account. I live in another state, and when I arrived here in Wa at his bank, I got not only sweet compassion, but the urgent help I needed (thank you Christine :-)! Upon arriving back home in my own state, I found I still had confusion and problems that I needed help with, so via multiple phone calls, I was incredibly lucky(each time!) to get 'Richelle' who was SO STELLAR in helping me get thru to resolving & finalizing the issues. She was so patient and had such a kind and gentle demeanor assuaging all my stress and confusion, which was such a relief! Harborstone Credit Union definitely has amazing, intelligent, high-value employees who value & respect their clients! Thank you so much!”
“Ms, Dawn was very helpful in me getting my loan and all her wonderful help and her beautiful smile and friendly staff and everyone was amazing and outstanding and helpful to me in getting ready paperwork and for my loan and I appreciate it a lot God bless you all and your loving staffing and family together... Thanks again in this matter, sincerely Afoafouvale James viena..”
“I spoke with Ms. Sarah and Ms. Renae over the phone and they helped immensely, I have also met them in person at the store before and they were very helpful then and funny, I highly recommend seeing them for help”
“I went inside to get change for public transit. The bank branch was very professional and looked like a commercial bank versus a consumer bank. The teller was very pleasant and accommodating, even though, I was a zero profit customer. Consistency in customer service is sure tale sign of overall branch management. My rating reflects a positive experience but since not so substantive, I reserve the last star until I transact some more meaningful business there.”
“Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.”
8:30AM - 5PM
3312 Rosedale St NW UNIT 102, Gig Harbor
Banks
“Lori communicated very well. She was on top of what we needed to do and what the process was. When there was a hic-up in the process, Lori did some pre-work to make sure she had solutions then brought the issue to our attention giving the pros and cons of each solution. Once we picked the solution, Lori was able to get the loan process back on track without needing to move our closing date.”
9AM - 5:30PM
17007 Pacific Ave S, Spanaway
Banks
“Jacye was the reason I will not change Banks EVER AGAIN!! His service was the best I have ever received from any banking establishment. He went above any of my expectations and I will only be dealing with him at the spanaway location. Thank you again for being very attentive to my situation and making sure I was taken care of without hesitation.”
8AM - 4PM
1703 Dock St Suite A, Tacoma
Banks
“Don't be fooled, there really IS a PSCCU branch here. The thing is, they don't have their own mailing address (they share with the Puget Sound Energy building). Because they don't have their own address, google will take you to the PSE building and NOT the PSCCU building.”
9AM - 5PM
3555 Market Pl W, University Place
Banks
“The staff at FFNWB in University Place are simply excellent to work with. No matter how insignificant my question, the answers always come timely and they make me feel like they have all the time in the world for me. It is banking the way it used to be. Aimee knows me and my needs and does everything she can to help me.”
“The staff at Harbor Stone Credit Union located in Gig Harbor Wa are always pleasant, professional, and engaging. The staff always go above and beyond the moment you enter and exit the building. Harbor Stone Credit Union is banking utopia!”
“I appreciate the excellent customer service at the Gig Harbor branch of Tapco Credit Union. I know that my finances are in good hands with the high degree of staff professionalism.”
9AM - 5:30PM
9035 Jackson Ave, Joint Base Lewis-McChord
Banks
“ACU really offers the best loans. My second time financing with them and I always get a better deal. Megan was really helpful and made everything so easy. Thanks for saving me from the other guys lol!”
“It has been a pleasure doing business with the University Place division of WaFd Bank. Location manager Sergio Lopez and staff are unfailingly helpful; and service is always trustworthy and kind.”
9AM - 5:30PM
2602 N Proctor St Suite 103, Tacoma
Banks
“This is the best ACU branch. I've been a member for 15 years and I've met many tellers and staff members. But this branch in particular gave me the best experience of all. One of the supervisors (Sergio Lopez) greeted me and helped me with what I needed. From the very beginning he treated me like a friend instead of a customer and I will never forget it. Sergio should be in charge of training everybody because this is exactly how I'd like to be treated. Thanks Sergio!”
9AM - 5:30PM
8002 Pacific Ave, Tacoma
Banks
“We used Obee for a HELOC while we lived in Washington. Some of the most friendly folks and made the processes super easy, explained everything clearly, and available over the phone and through messaging with no hassle! Highly recommend them and their pizza cutter is A1.”
“I recently went to the University Place BECU on Bridgeport and had a wonderful experience. My infant went with me and the staff was patient with the little one. Special mention to Victoria Lopez, who helped me specifically. She was very knowledgeable and easy going, judgement free. I would recommend this branch and Victoria to anyone needing financial assistance.”
9AM - 6PM
5985 6th Ave, Tacoma
Banks
“BECU is the best. Instead of getting shafted by regular banks who are all about taking $$ from the poor with outrageous fees and charges, I actually get interest payments from becu and I always been able to get financial help and advice from their friendly and knowledgeable staff when I need it. Drop key, Citi, fargo and make the right choice and come talk to some of the friendly employees at your local becu location!”
“Downtown branch makes me feel like family every time I walk in. 10/10 would recommend.Daniel is a remarkable person, I commend him. He gets the job done.been there for me since day one”
“I've been a member for 12 years and have never had a problem. The tellers here are excellent and very nice. The office is very clean. One of my favorite locations.”
“I have had the pleasure to work with Sandi B. on two separate occasions for home loans. Sandi provided excellent customer service and each time was a quick and easy process!”
“Truly, enjoyed my experience speaking with Rachael and helping open accounts with cd and cred line she absolutely did not rush me nor talk to fast but helped me in detail on understanding what I was doing really appreciate the welcoming services”
9AM - 5:30PM
6310 Mt Tacoma Dr SW, Lakewood
Banks
“Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!”
9AM - 5PM
4027 Tacoma Mall Blvd Ste K, Tacoma
Banks
“The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.”
“I had such a wonderful welcome and experience setting up my business account with Sound Community Bank. I will be happy here, I believe it. The Branch Manager (Maria) even gave me a piggy bank to give to my daughter! She's just 9 months, but I guess it no better time to start saving, than now. :) I'm most thankful!”
“Jennifer Devivo was excellent in explaining everything. She offered to help us technically to get on line etc. as we are seniors who are not tech savoy. She answered all our questions. I would recommend her to anyone I know.”
“Great staff and I go out of my way to work with Brandon at the Lakewood Branch. i have my business account with HomeStreet and I do my banking here because they are fast and make it easy! Thanks!”
“The people who assisted me were very kind, they helped me in a precise way with what I needed,
The lady at the window helped me a lot even though I don't speak the language, she showed a lot of interest in helping me and Armando (I saw his name in the window) even though he was busy, took an interest in helping me too.
All the staff at this branch are very friendly.”
“I've have many different banks over the last 50 years and non have been equal to the efficiency and personal concern for individual accounts as Timberland has been. Their fraud alerts and scam warnings are excellent. Dealing with them in person or by phone is sincere and always helpful.”
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“Very happy with the service I got at this Columbia Bank (formerly Umpqua Bank) branch. I had a large set of complicated transactions I had to make and Jillian handled all of them expertly. She was totally awesome! Thanks!”