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“Kevin and V (I can’t remember her first name, but I know her last name had two parts and she had beautiful nails) were so welcoming and kind. They were both friendly and helpful as concierges. And when I ended up needing to sit at a desk with someone, I had the joy of getting to know Francia. She was so sweet and informative and knowledgeable. She was personable and made me feel very attended to and important. I really appreciated the wonderful staff at this location that helped me today.”
“I absolutely love Randi and the team in general! They always have the best customer service, they are always so aware of their customers needs and I could not ask for anything better! Everyone I meet that has an account here, loves them just as much as I do!”
“Today I came in to take care of a problem with my credit card and I was helped by Sunny King. She went above and beyond my expectations in solving my issue and was very friendly and professional, 11/10 experience! Thank you Sunny :)”
“Went in for a Heloc and Monica made it so quickly and easy! We really appreciate how real she was about our options and what would work best for us. Thanks Monica and BECU!”
“The only change you could do to improve your service is reopen to your pre COVID-19 hours. Otherwise it's great! Oh... bring back the wallet calendars please.”
“VYLAA HELPED ME WITH A HELOC!!
It was exceptionally good service to handle our financial needs in time of need. It was very professional and knowledgeable!!”
“When I tell you I was nervous walking in here to open an account I mean it. I haven't opened a bank account in 10 years so I was unsure what to expect. When I walked in, Sunny greeted me and helped me through the whole process and answered any questions I had no matter how small or dumb. They were THE most helpful person I've ever spoken to at any bank or credit union. A lot of places say things like "community banking" and I've always thought it was a buzzword. But after my experience today and the answers I was given I 100% believe it. If you're going here and get the pleasure of having Sunny help you I can guarantee you're going to have an easy and smooth time with whatever you're doing!”
“Staff have been consistently helpful and courteous. In a recent dealing with a more complex issue, branch manager Shaina Rabelos, has been proactive and detail-oriented.”
“Couple of weeks ago, I went to BECU Factoria for applying auto-loan. Ms. Jaz Martinez helped me with great kindness, patience and professionalism. She also actively communicated through email and provided extra guidance. Without her brilliant service, I cannot quickly and smoothly set up the account and the loan. Thank you!”
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“They were able to catch fraudulent activity on my business account. This branch followed good practices and saved me more pain and suffering. Keep up the good work.”