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“I just worked with Justice and she was fantastic. The store wasn’t overcrowded, other employees stopped over to assist when they had a free moment, and the entire experience felt welcoming and professional. She took the time to help solve my problems, find me the best deal, and fully set up my new phone.
I have spent countless hours frustrated with Verizon, especially with my past in-store experiences at the location I used to visit in NE Seattle, but this was completely different. Justice was knowledgeable, patient, efficient, and genuinely cared about making sure everything was working before I left. This was by far the best Verizon experience I’ve had in years.”
“Ryan at the Verizon store in Redmond, WA, was quite literally exemplary in every way. I had a complex request, and he handled it without a hitch. He found services on my account that I had no need for, and replaced those with astute suggestions for more useful services and still brought my bill down by $40 per month. He transferred data from TWO phones with expertise and the patience of Job. At the risk of hyperbole, I have never had better service. He was also answering all the other store employee's questions seamlessly while helping me. He spent hours with me. HIGHLY RECOMMEND.”
“Two recent visits with the Service Manager, Jayden and Ro...excellent support help with short wait time on site. Assuranct Protection 360 plan replacement phone needed all contacts, apps, photos properly transferred and old phone wiped before return. This team did it all! Fast, friendly, professional and smiling.
Returned a week later for phone screen setting issue, and again brilliant technical service - easy for them, not so much for me. Great atmosphere and hosted response upon entry each time within just a few minutes, even when busy.
I highly recommend this tech support team at this location.”
“Carlos understood my needs got what I needed plus what I wanted and it was nice easy process and his customer service was stellar if you stop in please ask for Carlos!”
“Great experience today with Brenna. Brought my parents in to help them sort out their account, as they’ve got a weird setup. She was super patient and collaborative. I would definitely come back.”
“I had an excelente. helpful , positive calm patient experience with Antonio, twice in the last 3 weeks.
It couldn't have been better.
Unfortunately he couldn't do more , cause was not on his hands.
He helped me at the end trying to see why my phone is blocked .
He's a great human being wirh excelente actitud of service!!!
Highlyr recomend him!!
Remember Antonio”
“pleasantly surprised by how fast it was to cancel Xfinity. I booked appointment for 11:15 on a Monday and walked in with the equipment and was out the store within 5 mins”
“I recently had an issue with my phone that I could not resolve on my own. I went to T- Mobile in Sammamish. The store was clean and well organized. The manager at the store resolved my issue for me. He was friendly, knowledgeable and told me how much he loved his job. I was impressed and enjoyed my experience there.”
“Five stars are not enough to express my gratitude for Melanie at the Factoria store.
Due to a misleading phone interaction about a year ago that resulted in unexpected billing increases, I had lost trust and was quite frustrated with my service. Today, I came in seeking answers, and Melanie went above and beyond to resolve my situation.
She was wonderfully patient, honest, and handled my account with genuine care and dedication. Her warm, respectful approach made me feel valued not just as a customer, but as a person. Thanks to her outstanding assistance, all my past frustration is gone, and I left the store feeling completely satisfied and respected. Melanie truly embodies what world-class customer service should look like. Highly recommended!
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“This is one of the best T-Mobile places I’ve ever visited. I am a customer for 12 years. My new phone was activated a week prior at a different locations but wouldn’t receive calls at all. I saw Derek at this locations and he troubleshoot the issue and solved my problem within 20 mins. Derek was very professional, very knowledgeable and empathetic towards my situation. This is my favorite location.”