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“Two recent visits with the Service Manager, Jayden and Ro...excellent support help with short wait time on site. Assuranct Protection 360 plan replacement phone needed all contacts, apps, photos properly transferred and old phone wiped before return. This team did it all! Fast, friendly, professional and smiling.
Returned a week later for phone screen setting issue, and again brilliant technical service - easy for them, not so much for me. Great atmosphere and hosted response upon entry each time within just a few minutes, even when busy.
I highly recommend this tech support team at this location.”
“Great experience today with Brenna. Brought my parents in to help them sort out their account, as they’ve got a weird setup. She was super patient and collaborative. I would definitely come back.”
“After we moved to a neighborhood that was out of the Comcast service area, I had been trying to return my equipment with no luck. The manager at another location told me it would be an hour wait (I was on my lunch break and had to leave). The Redmond store, on the other hand, was fantastic. The person who helped me let me know that they prioritized drop-offs, and I was in and out of there in less than 5 minutes. Highly recommend this store if you need to return equipment!”
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“Ryan at the Verizon store in Redmond, WA, was quite literally exemplary in every way. I had a complex request, and he handled it without a hitch. He found services on my account that I had no need for, and replaced those with astute suggestions for more useful services and still brought my bill down by $40 per month. He transferred data from TWO phones with expertise and the patience of Job. At the risk of hyperbole, I have never had better service. He was also answering all the other store employee's questions seamlessly while helping me. He spent hours with me. HIGHLY RECOMMEND.”