10AM - 8PM
3911 133rd St SE Suite 102, Mill Creek“The best Xfinity store in Washington! Never a line and the employees are super knowledgeable and helpful! Highly recommend visiting this location! Located directly across from Amazon Go!”
7AM - 7PM
20001 Aurora Ave N Suite B, Shoreline“Shout out to Jeff for being so helpful!! As I’m moving and trying to transfer my xfinity services to my new address, Jeff answered all of my questions and got me a sweet new deal that saves me some money. Thank you Jeff!”
“Have to give a rave review to Jaz'Myne at this location, who helped me and my elderly parents switch over from AT&T and get new phones. She was knowledgable and very patient through lots of little hiccups in the process. I hate going into these types of situations because I feel like there is typically a lot of pushy sales pressure to upgrade and add-on every possible service, which just isn't how my parents roll. Jaz'Myne was not pushy at all and was just lovely to work with.”
“The team here is very professional, knowledgeable, and actively creates a compassionate and helpful environment.We interacted with Zook, Mohammed, Deepti and Jason. They all were extremely helpful and tried a million different ways to help us with out very out of box issue.Thank you all for your patience and professionalism.Some things that stood out for me:1. They greet everyone as they walk in the door.2. They work together as a team and seem to have a strong and supportive team dynamic.3. They aren't afraid to try different solutions and offer new solutions.Great job to the leadership at the store for fostering such a great work environment.”
“Fast, efficient, and very friendly experience from Ian. Came back a week later to cross the last box off the checklist and worked with Hailey. One of the best customer service experiences I've ever had. I'm very satisfied with my service here and will be coming back for all of my internet needs.”
“Isaac was so helpful in getting my new phone set up. He went above and beyond in spending time, answering questions, and helping me out. It took a really long time for the new phone to set up but he helped me out the entire time. Great experience!”
“My parents are in their 80s and being frugal, they would be using a discount provider for their cell phones, but continue to use TMobile because of the outstanding customer service they receive at this location from Dante and previously from another manager at this location as well (Daniel?), and because of the general availability of support provided by multiple store locations and by phone, even though they are very loyal to this Bothell location. Thank you Dante!”
10AM - 7PM
3105 Alderwood Mall Blvd Suite Q, Lynnwood“Best customer service representative I've ever worked with in a store, I forgot his name but he helped me out with getting my phone plan and home internet setup into one bill”
“I had an AMAZING experience today when I needed help to resolve an issue that another employee Earnest at the Redmond Verizon store created but couldn’t fix and then went on to lie to me that the services were no longer on my account however they actually were.Steven, on the other hand, at the Shoreline Verizon store was heaven sent. He was VERY patient, kind, empathetic, knowledgeable and not only solved my problems but waited on the phone until I tested out each one of the four issues to make sure everything was working. I hope that Verizon recognizes and awards him for the excellent service he provided. He will go far in life with his fantastic people skills. It will be worth your while to travel to the Shoreline Verizon store to get tremendous service and avoid the Redmond Verizon store at all costs.”
10AM - 8PM
13930 NE 178th Pl #102, Woodinville“Very friendly and professional service, and made an otherwise difficult series of tasks relatively painless. Dylan at the Woodinville Xfinity store was invaluable in helping my wife and I solve a few different tricky issues regarding our router, and even helped us save some money on our phone bill! We ended up with a newer router at a better rate, a new phone, and a plan that is less than half of what we were paying at AT&T. I would give Dylan, Bailey, and the store as a whole six stars if I could”
“Excellent customer service by David! He went above and beyond explaining everything about the products very knowledgeable and polite. I would highly recommend this T-Mobile store.”
10AM - 8PM
23632 Hwy 99 Suite A, Edmonds“Had a great experience picking up myl equipment at this location. Was able to get the correct items and was treated with respect. The woman that assisted me explained how we could save $ by switching over cell phone.”
10AM - 9PM
20804 Bothell Everett Hwy Suite 201, Bothell“Huge shout out to the team at this store in Bothell. Always great service from the staff with urgent customer service awareness. Wish more T Mobile stores would replicate this team! Thanks”
“Used the lockbox pickup. Took more effort than it should have to do a pickup. The texted code would not work. Had to go through the app to get a locker to open. I have no idea if it was just a me problem or that is happening to everyone. Otherwise, it was nice to be able to get my order after hours.”
“WOW, THANK YOU KODY! I so appreciate the time you took with me to update our new phones & explain how things worked. I wish I had spoken to you the first time I came in. GREAT CUSTOMER SERVICE!!!”
“Had multiple problems with my internet and these guys stayed with me after hours to help me as my problem was big. Kevin, the store manager, was instrumental in fixing my problems. Great service and staff!”
10AM - 8PM
23632 Hwy 99 Ste K, Edmonds“Evan provided great customer service! Bought a new phone and he made the difficult data transfer possible and helped out in so many ways. As a customer service specialist, I can safely say he is an awesome employee to have!”
“Great customer service. Big store with a number of associates in the store. Understandably it was a busy time. I was quickly helped by Abiel. He was very friendly. He brought the watch from backroom and quickly set it up for me. Within 10 minutes I was out. Outstanding service.”
“Dan Doan is the reason for 5 stars. It was a busy day but he did not make us feel rushed. Explained our options very clearly, helped us choose our product and accessories with expert recommendations. Really feel like he cared. Even installed our screen protectors! Go see Dan!”
“Henry Hernandez helped me find a battery pack that I needed so badly that day.He even went above and beyond and offered to charge my phone and the battery pack for a few minutes so I can use my phone to do some contactless transactions while shopping. Such a lifesaver and wonderful customer service!”
“Ok I’ve been having a nightmare of a time with trading in devices. I walk in greeting with a smile and express service. Handled my problem I was on the phone with customer service for over 3 hours just to be hung up on in less than 20 mins.”
10AM - 8PM
19230 Alderwood Mall Pkwy Ste 150, Lynnwood“Came in today to add a new line bc the app is confusing. Daniel helped me and is very patient with l the questions and knowledgeable about different plans and promotions”
Open 24 hours
4200 194th St SW, Lynnwood9:00 AM - 5:00 PM
626 128th St SW, Everett
“I usually hate going into phone stores. This time I was pleasantly surprised when I got to this store. The first person I spoke with was Rocky and he was knowledgeable, listened to what I needed and got me a new phone quickly. No one likes waiting for ever with these things. He said I would need to get the numbers from my old carrier and port over in the morning. So, I came back and worked with Toren. Another great experience from another knowledgeable and expedient person. (Should I buy a lotto? ) Anyway, great service and easy to work with.”