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“every person i have worked with here has been pleasant and helpful. when ideal solutions aren't available, they make sure to provide as much explanation as possible which is very appreciated. i go out of my way to visit this location over others in the area due to the staff's competence and excellent training.”
“SOOO happy I went to these guys! I needed a replacement screen and the manager, Nick was kind enough to stick around after closing to repair my phone (I Had called ahead prior to arrival) even when I had told him I didn't need it tonight. Overall it was a very pleasant service and i would definitely return there again.”
“Went inside not even take 5min talk to the gentleman at the front desk, exchanged information totototo. Approved $1 down for finance. I recommend this place for everyone”
“What a great service with reasonable price.
I went to other places, but the place is great place by far.
I highly recommended to anyone to come and see.”
“My cell phone carrier Xifinity sent me to them which was covered by damage insurance. They fixed my shattered phone in less than two hours. Very happy with the experience.”
“Had the best experience at this Verizon retailer. These things can be a hassle, but our sales associate, Nolan, took really good care of us. We had a somewhat complex transaction - moving 2 lines off of one account to a new account, moving one line to a different phone, and purchasing a new phone. It took a while, but that was to be expected. Overall, very happy with the friendly, competent service we received from Nolan at this store!”
10:30AM - 6:30PM
16825 48th Ave W Suite 112, Lynnwood
Mobile Phones
“I was referred to Jay after I had no luck with other cell phone repair services. My phone had turned off and would not turn back on. I was unable to access pictures, files, messages & other important information.
Jay was amazing! He got my phone fully functioning again! I can access everything I thought was lost for good. Thanks so much to Cell Phone Lab! I will keep this as my 911 for phone issues!”
“I would just like to say that every employee in the store has gone above and beyond to help me work out an Issue. My faith has been restored with Verizon, I was ready to jump ship, and George specifically restored that faith.
I think if I had any critiques, it would be when calling to speak to somebody in our Own country, That’s where my frustration lies, also where I was ready to leave Verizon, because I was unable to get the help through the people that did not understand what I was trying to explain.”
“I’m going through a horrific breakup with my ex fiancé who happened to hack into my phone. I came in to this location and the two nicest gentlemen helped me troubleshoot. I left in tears from being so grateful. Thank you guys. ❤️”
10:30AM - 7:30PM
20001 Aurora Ave N Suite A, Shoreline
Mobile Phones
“I worked with Noor (apologies for any misspelling!), who didn't try once but three times, to find me the correct glass front for the Samsung note 10+, because most of the local sellers were using a screen with a weird bezel instead of extending from edge to edge. He went out of his way to try to find the right screen replacement, going as far as ordering a replacement out of country, and he walked me through the process so I understood in layman's terms what he was doing and why. He was a really down to earth guy to chat with and was very personable and easy going. I walked out with a perfect note 10+ screen replacement and highly recommend using them.”
“I recently went to the ATT store on Everett Mall Way, Everett, WA. One of several visits. The employees have always been congenial and knowledgeable. I like this store. I know I’ll receive knowledgeable and pleasant service.”
“Malcolm was an amazing help. Extremely polite every time we were in the store and exceptionally knowledgeable as well as helpful. I had a very tedious on going interaction with att trying to upgrade a phone these last two days and not only did Malcolm jump right up as soon as he saw us walk in he also remembered us in what felt like warm regards from the day before and was able to swiftly help us finalize the upgrading process. He also had a vast amount of knowledge about how the interworkings of the company operates and was able to offer me a multitude of options to meet my needs. 10/10 probably one of the overall best experiences I have had in an att store.”
“Tyler that works at this store is the best! We went in to get new phones and he was extremely helpful. He walked us through all the options (without being pushy), answered many questions and helped us get our new phones set up. He was kind and patient and clearly really knows what he’s doing. Overall it was a great experience for getting a new phone which can be a stressful process. Definitely recommend this store and Tyler!”
“Thank you Logan for a good hour of help setting up, transferring data from my Galaxy Field Pro to my new S5. Above and beyond the call. Many thanks for lending your super patience and tenacity. 8/5 and 6/2025. Warren Sanders Edmonds. Wa”
“Xami was an AMAZING associate. She stayed with use hours trying to get my phone working! I wish all employees had her determination and customer service. I will definitely travel to have her help me specifically for any issues with my phone service!”
11AM - 6PM
22511 Hwy 99 Ste 108B, Edmonds
Mobile Phones
“Wei-ing is a FANTASTIC consultant. We came in short of time and he made sure to inform us of all the information we would need to gather to switch providers.When we returned, he took the time to inform us about all our options and the benefits and drawbacks of each. Switching providers was proving to be a challenge. He was patient and kind through the entire process and we all celebrated the successful transfers as they finally went through.We had such a great experience!Thank you, Wei-ing!”
“Moe is great! We had to swing by because our new phones did not allow for us to do anything once the card was transferred. Moe took no time at all to fix the problem and get us set up. Will definitely be back to get the other family member set up.”
“By far, the best customer experience I had. Masa and Mckenna were great, explained everything patiently and were clearly interested in finding the best solution for me.”
“I used to buy used craigslist phones because they did the job and I didn't need anything new/fancy. But you get brand spanking new phones here for similar or better prices!It's a small shop tucked away around a corner with mostly "permit only" parking but don't let all that deter you.While in line, I met Vitaly, a loyal customer has bought all his phones in the past 8 years from Chavez. I met Mr. Chavez and he is easy to talk to, in both English and Spanish, and is very happy to help!My husband told me about this place and we'll both probably get our future phones from Chavez from here on out! So pleased with the service, prices and selection.”
“The team at Alderwood Mall is awesome! We purchased a new phone and older phone was so old that moving data was a real challenge. They worked with us through all the issues and were able to get the new phone set up to seamlessly replace the old one. Great staff and support all around!”
“There were some hiccups on the Verizon side in getting the account switched over, but Kay was absolutely UNFLAPPABLE, determined, and tried every avenue until she conquered the dragon of in-house tech support and got everything working. This is a level of dedication that makes customers come back. Plus all with a genuine, friendly, and fun connection that turned what could have been a drag into a fun experience. I'm bringing the coffee next time!”
“Sapphire was great!! She was bubbly, energetic and made sure my concerns were addressed and looked into while I transferred over from T-Mobile. I’ll definitely stay with AT&T for a while since I enjoy the coverage, and the home internet they provide!!! 35 a month for internet since my address qualified?! I’m sold on that!! Got tired of paying for Xfinity and comcast.”
“Associates are courteous, knowledgeable, and proficient. It’s convenient for stopping in to receive answers to your questions with follow through of reliable services.”
“The girl with long black hair had the best customer service I have ever had. She made me feel like family not just a customer. She was very helpful had an awesome attitude very cheerful. If you guys need a phone suggest to go with her ! 10/10! Will definitely continue with boost!”
“Exceptional service, I called for a screen repair for my 12.9 3rd generation iPad and I was extremely surprised at how fast they fixed my phone , the price was very reasonable and the quality was great!!! I will definitely recommend them to anyone I know in need of repairs!!!”
“I'm homeless and have to walk everywhere and didn't have a charger for a phone, but a staff named Zachary helped me get a charger and the nearest location to a Verizon store. He has my personal thanks and respect and hope that it is acknowledged how he is doing good for the community and always is staying positive”
“My husband and I are not very computer-literate. In fact, my husband has never owned a smart phone. We came into the Lake Stevens store on Saturday, June 1, so that I could switch from my iphone 7 to my new iphone 14, whereupon my husband could switch from his FLIP-phone to my old iphone 7. This was not an easy task, especially when dealing with tech-challenged people like us, but Tyler was SO patient and SO helpful! We could not thank him enough for going above and beyond for us! Thank you, Tyler!!”
“The best customer service experience ever had with T-Mobile highly recommend this location , Ahmad , Peter , James all 3 of them went above & beyond to make me feel like an appreciated T-Mobile customer & helped get me a new phone & all the issues I had we're solved on scale ⚖️ 1-10 rate all 3 representatives a 10+”
“Dropped my phone and the touch screen was not responsive. Panicked thinking i was going to lose all the pics and videos i have of my granddaughter growing up. Walked in and ARMANDO was able to help me restart it without using the touch screen and the phone worked fine afterwards. We bro hugged and i was on my way. Thanks man!!”
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“Spencer was the most competent, real, and kindest representative we have EVER dealt with at a Verizon store, and we've unfortunately dealt with quite a few. Spencer rocks!”