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“Traded in my phone today with Matthew at the Sumner store and he was such a joy to work with. It takes a while to get your phones transferred but he made the time go by fast by chit chatting and being extremely friendly. So happy with my new phone and with the customer service I received!”
“My husband’s phone had a broken screen, and the back glass was broken as well. He fixed it as soon as he got the parts was really friendly and professional definitely recommend!!”
“Your employees are absolutely amazing at the Riverroad verizon store ,They all deserve raises ,I literally don't know i would do without them . Amazing staff 10 stars 🌟 ❤”
“Edwin was amazing to work with! Helped us out with getting new phones and a tablet for an amazing deal.
If you need anything I can’t recommend Edwin enough! So kind and very helpful! GIVE THAT MAN A RAISE!”
“Trenton is the representative who helped me.He was patient, very knowledgeable, efficient and EXTREMELY helpful. His customer service was exemplary. I will highly recommend THIS specific location and Trenton in particular. He’s a valuable asset to Verizon.”
“Excellent service at the Bonney Lake store. Spencer helped us get a good plan and when we came back a week later for help with our bill, he provided all the help we needed to get a fix. 5 Stars to Spencer!!!!”
“Sydney was who helped me and she was amazing customer service was great so friendly helped me for about a hour. If you need anything go to this store they are the best.”
“They are amazing. Their customer service is great. Usually that’s the case in every AT&T I have gone to. This store is even better.
just a little bit heads up, weekends they get pretty busy, so time waits may be longer.”
“Ryan at the Verizon store in Bonney Lake is a gem. He's low key, asked what the problem was and thumbed through explaining issues and ways to avoid what was problematic and, in general, was very helpful. He gets 5 stars today!”
“My daughter and I visited T-Mobile yesterday to get a new iPad for her upcoming classes. Logan was extremely helpful, knowledgeable, and super honest. He answered all of our questions, addressed our concerns, and made the experience easy and stress-free.
We both walked out feeling like we had received excellent customer service and truly appreciated the time and attention he gave us. Thank you, Logan, for your outstanding customer service and for making this such a positive experience! 😊”
10AM - 8PM
16904 Meridian E G101, South Hill
Mobile Phones
“Quite possibly the best customer service I’ve ever had when it comes to technology. These folks are always so amazing; always straight to the point, knowledgeable, and we wish we could do more in here without having to call.”
“Tell people it’s in the mall NOT address so map quest can take a detour and still never find it. In store, customer service pretty much sucked an experience I hope not repeated for awhile”
“I stopped in to upgrade several phones and devices. Akash was the young man that helped us and he made everything super easy and painless. It was probably the best experience I've had at a T-Mobile store and I've been a customer on and off for 8 years (I had a brief move to AT&T due to coverage a few years back... big mistake). Today we upgraded 3 phones and two Apple Watches. It's no surprise.. the devices aren't cheap. Fortunately, we took advantage of some promos and trade-in options. I don't blame the carriers for the cost of devices, I really blame the device manufacturers. Freaking Apple anything is so expensive and while I hate the price, I love the product, and I know what to expect. The entire T-Mobile team was on point this afternoon. Helpful, engaged, and most importantly, HONEST! At no point in time did I feel like they were trying to upsell me or hassle me. I would certainly come back again to work with Akash and the team.”
“I almost decided to quit Metro PCS today after 12 years or so with them. The 2 dudes working at this location saved me as a customer. Even 611 gave me pics poor service after another store, pulled some B.S. this store and the 2 dudes working fixed it all and because of them I will continue to be a Metro Customer and if I need any changes from now on will try this place first.”
“I came in too upgrade my phone and I believe his name was Chadwick he was super helpful and patient and went the extra mile. I didn't even notice that he was a new hire until he told me 10/10 customer service”
“Amazing customer service! The staff here are super friendly and really go the extra mile to help with any questions. I was impressed with how quickly they resolved my issue and set me up with a great plan.”
“Roland is the best i will always ask for him when I have a problem with my phone. He is very knowledgeable and courteous. I would recommend anybody needing work done on their phone to ask for Roland. They'd be very lucky if he is available.”
“I came in with a small issue with my phone charging. One of the workers spent about 15 minutes with me troubleshooting it. I was close to taking my phone in for repair, but they were able to help me out a lot that day. Much appreciated!”
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“My phone broke and dealing Verizon over the phone was a pain. I went to the Verizon store to talk with a real person in America. Lacey and Bria were great to work with and got me all set up with a new phone.”