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“Had a very pleasant experience at this branch, Simarjit was extremely helpful in assisting me get done what it was that I needed to accomplish. Looking forward to working with her again!”
“Love this AlaskaUSA branch! 😀 now Global, I became member when my branch was at Juanita Safeway now it’s Kingsgate. The staff here is beyond good, they are kind and knowledgeable, I helped my granddaughter get account here. Two Thumbs Up”
“I absolutely love Randi and the team in general! They always have the best customer service, they are always so aware of their customers needs and I could not ask for anything better! Everyone I meet that has an account here, loves them just as much as I do!”
“I’ve been banking with BCU for a long time, and I’ve always had a great experience. The staff are friendly, professional, and genuinely care about their members.
I especially want to thank Chris for his outstanding help with opening my new business account. He took the time to explain everything clearly, answered all of my questions with patience, and made the entire process smooth and stress-free. His knowledge and excellent customer service made a real difference.
I’m very grateful for Chris’s support and highly recommend BCU to anyone looking for a bank that truly values its customers.”
“Today I came in to take care of a problem with my credit card and I was helped by Sunny King. She went above and beyond my expectations in solving my issue and was very friendly and professional, 11/10 experience! Thank you Sunny :)”
“Went in for a Heloc and Monica made it so quickly and easy! We really appreciate how real she was about our options and what would work best for us. Thanks Monica and BECU!”
“The only change you could do to improve your service is reopen to your pre COVID-19 hours. Otherwise it's great! Oh... bring back the wallet calendars please.”
“They were able to catch fraudulent activity on my business account. This branch followed good practices and saved me more pain and suffering. Keep up the good work.”
“Staff have been consistently helpful and courteous. In a recent dealing with a more complex issue, branch manager Shaina Rabelos, has been proactive and detail-oriented.”
“Preapproved for a loan they said they could do, but turns out they couldn’t do - they told me to take it with the out of state lender and then go with them, promising I would get the same rate I was approved for. I did that and then when it came time to transfer the loan they told me the rate is now 2% higher because my credit dropped from using the other lender - they wouldn’t honor the original rate despite telling me they would. To make matters worse they won’t remove the credit pull after messing all of this up. Extremely disappointed to say the least.
Edit: someone from management reached out to me and made the situation right, I appreciate them doing that.”
“Couple of weeks ago, I went to BECU Factoria for applying auto-loan. Ms. Jaz Martinez helped me with great kindness, patience and professionalism. She also actively communicated through email and provided extra guidance. Without her brilliant service, I cannot quickly and smoothly set up the account and the loan. Thank you!”
“Kevin and V (I can’t remember her first name, but I know her last name had two parts and she had beautiful nails) were so welcoming and kind. They were both friendly and helpful as concierges. And when I ended up needing to sit at a desk with someone, I had the joy of getting to know Francia. She was so sweet and informative and knowledgeable. She was personable and made me feel very attended to and important. I really appreciated the wonderful staff at this location that helped me today.”
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“I needed to get money wired to my nephew in Las Vegas for an auto purchase and it needed to happen ASAP. I won't go into all the complications but there were many. Mitran at Sammamish BECU was so helpful. He personally took an interest in helping me figure out how to get the money there in time. I am really grateful for his dedication and genuine concern for my banking needs!”