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“I realized I had lost my debit card last night. I was worried it would take several days to get it replaced. I came to the First Tech branch near my home and met Michelle. She was able to put a hold on my current card and issue me a brand new card immediately she was a pleasure to work with.”
“Mark Evans is absolutely incredible and I highly recommend him to anyone! He spent time with me to understand my situation and financial goals, as well as guided me to the best solution. It was a bit complex with many moving parts and Mark stayed with me every step of the way. He proactively ensured every detail was completed as expected - and went above and beyond resolving an unexpected issue.
His knowledge of the business, customer-first attitude, and impeccable follow through in his actions make Mark Evans the best of the best!!”
“This is the branch I will go when I go visit my parents in Seattle, usually I go to the one near my house in Kent. I like that most of the employees there speak Chinese which is my first language. Tellers are always very patient to help me and this branch also offer safety box in a very affordable price, smallest one for 20 dollars a year if I remember it right.”
9AM - 5PM
200 Westlake Ave N Suite 110, Seattle
Banks
“Dulcie was so on top of everything! She made the entire convoluted process of getting a home loan super easy. Any time we had questions or concerns, she was almost always available for a call to explain things to us. Her expertise and attentiveness were truly so valuable, I can't recommend her highly enough.”
“The service was excellent. Ms. Cindy Jones was virtually outstanding. I have not received such excellent, knowledgeable and detailed answers to my questions and concerns,ever. I will recommend anyone looking to open a bank account to go to the WaFd Bank in the Rainier Beach area off South Rainier Avenue. Thank you so much.”
“I really appreciated the assistance that I received from Mr. Montel Smith; he took the time to build a rapport with me and answered all of my questions with details. I highly recommend anyone who's looking for excellent banking and financial assistance to visit Verity credit union especially the beacon hill branch.”
“What a great experience. Although I was unsure about the process, the team here made sure to explain everything and answer all of my questions. Was still a bit unsure, but the level of care taken with my situation was plenty to convince me. I know I made the right choice.”
“Been inside a few times. Was pleased with there teller. Good experience. I have visited many branches. This one is the only one in down Seattle. Easy by bus and public transportation.”
“I have maintained my accounts at Express Credit Union for 12 years and I am very thankful. Express is the best banking system I have ever known. The ECU representatives are extremely professional, courteous, and helpful, always! Much better, in my opinion than the large mega banks.”
8AM - 5PM
1314 6th Ave, Seattle
Banks
“We use Homestreet at my work and I am in the process of taking over a new position. Made a small error this morning and Chloe was so lovely and kind and really helped me out by resolving my error and saving my morning in less than an hour! Thanks a million, Chloe! (And shout out to Reyah as well on the technical side of things) much appreciated!”
9AM - 5PM
425 Pike St, Seattle
Banks
“I had an exceptional experience today.
I was experiencing real frustration with my on-line banking.
When you are about to be 89 years old and something that you did so easily before, suddenly becomes confusing--it's depressing.
Oh, and by the way also, maddening. First, I spoke with an assistant who was well-trained to help clients like me. But not being able to see my computer, she confessed she was limited in what she could do.
It was then that she suggested I talk with a local person with WaFd. Then that person called and after some initial conversation, he suggested to come to my relatively near residence. Lucky me.
It was magic. And, then after it was fixed, he stayed long enough to be certain I could replicate the necessary format by myself.
That's what service looks like--in my world.
Happy Customer,
Cassandra Carothers”
“Danielle explained to me how It could move my savings account to a higher interest money market account! After reviewing my history without my prompt to do so! Great customer service”
“I am not a member of this bank but went in to grab quarters, as we were visiting family and needed some to do wash at their place, no banks in that area would give us quarters as we are not members but this bank was so helpful and had no issues exchanging dollars for quarters. If we lived in Seattle we would definitely do our banking there”
“WaFd is a premier bank for customer service! The Columbia City branch manager, Alex is absolutely my favorite banker. I didn't even know I could have a favorite banker, but he has worked with my family for a YEAR on a hellish home building process. We're now in the process of transferring accounts away from some other brands over to WaFd.”
“This branch has exceptional customer service! I live a distance away and have driven down when needed and the financial services representative Andrew Lossing is consistent and awesome! If I can’t make it into the branch they are extremely helpful on the phone! I would recommend this branch to anyone needing the personal care and attention. Thank you Andrew Lossing and branch manager for everything you do! You are appreciated!”
9AM - 5PM
14360 15th Ave NE, Seattle
Banks
“They always are so kind and help me for even complicated problems. My bank card has been turned off from a fraud alert. I was very grateful! The whole team here, with Ann and Sam are like family !”
“I opened an account in 2000(I think).
I lost everything job, income, home,and car. They never closed my account. I called to open an account. The service agent said my account was never close. Best credit union (bank) ever. Thank you”
“Chris and Shane are amazing! I needed some help that my bank BECU could not help me with and I am seriously considering leaving my current bank just so I can see Chris & Shane again! These guys are extremely personable, kind, and absolutely hilarious so if you’re wanting a more family oriented bank feeling, I highly recommend these two at this location. They are prompt, professional, and so fun to be around!! I will be back again soon. Thank you so much you guys.”
9AM - 5:30PM
1121 NE 45th St, Seattle
Banks
“So happy to have discovered this hidden gem! Excellent customer service and a lovely bank, feels like a spacious, old style yet modern bank.As you enter there’s an indoor atm and adjacent to that is a lounge/cafe. Definitely switching to this bank soon!Btw, Thanks to the teller Matthew for the info today!”
“I had what I thought was a simple issue that turned out to be more complex than anyone thought, and everyone, from the concierge staff member to the manager, were all very kind and patient with me. There was a once-in-a-blue-moon computer glitch that had me all frustrated, and their team was just the best at helping to sort it all out.
Highly recommended for all your banking needs, simple or otherwise.”
9AM - 5PM
2424 34th Ave W, Seattle
Banks
“I absolutely respect the patience coming from folks who work here. Rebecca and Jill were helping out a family member with incredibly complex account related issues over an hour with a beautiful smile. Absolute champions and I can truly trust the folks who work here!”
“Exceptional service! Jake and team go out of their way to help me with every issue, no matter how small or unusual, and they always do so with a smile. Even after years as a member, they're always ready with a cup of coffee, an open ear, and action toward making life easier. Love this group. Highly recommend.”
“Great customer service provided to my family and me by William Garcia and another agent( which I can’t recall his name), but extremely great full for all your help today.”
“I opened an online CD with Seattle Bank recently and the process was straightforward and easy. You can go through the full account opening process from your laptop, which is super convenient and most banks don't let you open CDs online. The interest rate was terrific, too.”
9AM - 6PM
1512 6th Ave, Seattle
Banks
“Devin Spear has done an excellent job with his customer service with us. We sincerely appreciate him going above and beyond with taking care of us and our business accounts. He has excellent people skills.”
“Zulkiffly Sa and his team at the Phinney branch are fantastic! They consistently go above and beyond for their clients. Zulkiffly even made a trip to a mutual client's place of business to get opening paperwork signed—truly exceptional service. I always refer people to HomeStreet Bank because they offer the kind of personalized service you can only find at a great small bank. Highly recommend!”
“Hi! I never write reviews for any restaurant or institution, especially not for specific people, but Justin at this branch has been one of the most knowledgeable, efficient, kind, and understanding bankers I’ve ever worked with. I deal with several banks almost daily to fix issues or open accounts, and Justin has definitely stood out. Communication was clear, direct, quick! It was genuinely a pleasure working with him. I just wanted to share how thankful I am, especially since my past experiences with Chase have been pretty disappointing. This was a refreshing change! Thank you again!”
“Verity has gone above and beyond for me many times, and I am so pleased to discover the West Seattle branch! I thought I might need to look into joining a different credit union, since I just moved into the neighborhood, but happily, I will be staying with Verity :)Thanks to everyone there for a truly unique and much improved banking experience.”
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“Jun was super helpful and friendly. The entire staff was warm and greeted me when I walked in. I was a victim of fraud and WaFd and this entire branch was gentle and understanding. What an incredible experience!!”