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“My customer customer service rep was extremely helpful as soon as I stepped in. Went from potentially not being able to get anything accomplished to efficiently getting it all done and more! Thank you Devan!”
“As a result of Samsung no longer supporting text messaging, I had no choice but to download the Google texting option. Instead, I accidentally downloaded a cloned, virus-laden version resulting in my phone being an inoperable disaster. In less than an hour, John and the guys handed me back my repaired phone and my peace of mind.
The diagnostics, repairs and downloading of the correct programs was less than $40.00.
I hope to not need this type of services again but if I do, I would not go nowhere else for support.”
“Your employees are absolutely amazing at the Riverroad verizon store ,They all deserve raises ,I literally don't know i would do without them . Amazing staff 10 stars 🌟 ❤”
“Bought my phone 3 month ago and it's full of apps I could not open a page made a stop at another store in auburn they guy looked at the phone and he said I need to buy a new phone this phone is no good anymore explained that I only had it for couple of months left that store customer service told me to go to the commons mall location I was greeted by a gentleman before I even explain the situation he already can tell the issue he asked me to give him 20 minutes to clean my phone after 15 my is working again soon I asked if I need to buy another phone he smiled and said no and he showed me how no to install apps that causes issues”
“I had a difficult experience at the Verizon store in Auburn yesterday because my phone suddenly appeared to have switched to T-Mobile, even though I have never had a T-Mobile account and have been with Verizon for nearly 30 years. While I initially had a frustrating experience, Joann was incredibly patient, kind, and dedicated to helping me. She spent a great deal of time working with me and carefully tried to resolve the problem. I truly appreciate her professionalism, patience, and excellent customer service. Joann went above and beyond, and I am very grateful for her help!”
“Yeah I come here I'll get some real good help dear friendly and eager to help out and everything and they've done a real good job in figuring out my problem I really enjoy coming here Johnny thank you”
“I’ve been a returning customer at The Phone Guys in Federal Way and every time I come in, they always take care of me. The customer service is top tier they really go out of their way to make sure you’re helped and satisfied. Whether it’s repairs or getting a good deal, they’re always honest, fast, and super helpful. It’s hard to find a shop you can trust, but these guys consistently deliver. That’s why I keep coming back. Highly recommend to anyone looking for reliable service and great prices!”
“We went in to transfer a phone from Comcast but they had given us a wrong account number. Jack was very helpful in getting it done despite all the issues and remained persistent and patient while helping us.”
“Edwin was amazing to work with! Helped us out with getting new phones and a tablet for an amazing deal.
If you need anything I can’t recommend Edwin enough! So kind and very helpful! GIVE THAT MAN A RAISE!”
“My phone broke and dealing Verizon over the phone was a pain. I went to the Verizon store to talk with a real person in America. Lacey and Bria were great to work with and got me all set up with a new phone.”
“Trenton is the representative who helped me.He was patient, very knowledgeable, efficient and EXTREMELY helpful. His customer service was exemplary. I will highly recommend THIS specific location and Trenton in particular. He’s a valuable asset to Verizon.”
“They are amazing. Their customer service is great. Usually that’s the case in every AT&T I have gone to. This store is even better.
just a little bit heads up, weekends they get pretty busy, so time waits may be longer.”
“Ryan at the Verizon store in Bonney Lake is a gem. He's low key, asked what the problem was and thumbed through explaining issues and ways to avoid what was problematic and, in general, was very helpful. He gets 5 stars today!”
“Excellent service at the Bonney Lake store. Spencer helped us get a good plan and when we came back a week later for help with our bill, he provided all the help we needed to get a fix. 5 Stars to Spencer!!!!”
“I came in on a Friday, and Madeline helped me out. She was seriously so nice from the second me and my dad walked in. She answered all of my questions without making me feel rushed and explained everything in a way that actually made sense.
I’ve been to phone stores where it feels like they’re just trying to get you in and out, but she was patient, friendly, and made the whole experience really easy. You can tell she actually cares about helping people.
Thank you again, Madeline! You made what I thought was going to be a stressful trip super smooth. Definitely one of the best customer service experiences I’ve had.”
“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”
“I walked into the AT&T store at the OUTLET MALL IN AUBURN, WA. on August 27th, I was greeted by a young lady called Heaven. Heaven was such a joy, a Customer Service Professional to be sure. Heaven went directly to the product that I was looking for met me at the counter, I paid for it and was gone within 5
minutes of entering the store. She was not trying to push new products on me, probably because I had just upgraded my
phone, purchased a new Samsung watch, I also upgraded my internet from an AT&T hot spot box (i did keep it for when I leave my place and hit the laundry mat etc) in July so she knows where I am at with my AT&T products, she also knows that when the time comes that I will not call on anyone else but her or one of the team at that location. I love my AT&T service.
Thank you
Rolo”
“Great experience tonight, the sweet older lady helped us even after close and made sure we were taken care of even after they were supposed to be leaving. Can't recommend this store enough.”
“Jasmin was absolutely amazing! ❤️❤️ She was so kind, patient, helpful, and knowledgeable. Definitely went above and beyond to help. So grateful she was there! Alex was awesome and helpful, too! Best phone customer service experience I've had.”
“Stan provided the Best cricket costumer service I’ve ever received at any branch, he was extremely kind knowledgable when answering all my questions and concerns.”
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“Traded in my phone today with Matthew at the Sumner store and he was such a joy to work with. It takes a while to get your phones transferred but he made the time go by fast by chit chatting and being extremely friendly. So happy with my new phone and with the customer service I received!”