10AM - 7PM
10929 Canyon Rd E, Puyallup“My first time to this location and I was very pleased!Chris was the gentleman who helped me set up my new phone and he was very helpful, informative and friendly, he even brought my phone out to my car when it was ready, something that I was not expecting!5 stars! Thanks Chris!”
10AM - 7PM
5310 Pacific Hwy E, Fife“Exceptional service at Verizon thanks to Keone! He was incredibly knowledgeable, patient, and went above and beyond to ensure I got the perfect plan and device. His professionalism and genuine care made the whole experience smooth and enjoyable. Highly recommend seeking out Keone for all your Verizon needs!”
“I had an excellent experience at Orting Verizon store purchasing my new phone and setting up service. I had the best rep. Isaiah was very knowledgeable, had great customer service skills and made this transition seemless. I recommend going to that store and specifically going through Isaiah for anything you need at Verizon. Top stars all around!!”
10AM - 7PM
9423 192nd Ave E, Bonney Lake“Got a new upgrade and Caleb the sales associate was so patient! He me through the entire process. Upgrading a phone can be annoying but he made the process a total breeze. Also helped me update my plan and talked me through all the charges on my plan to make sure they were right for me. He was really great to work with.”
10AM - 7PM
311 River Rd #101, Puyallup“This is by far the best customer service I have had with any phone company no matter how complex the problem is. I highly recommend this location. The whole team is on point. You can ask for David, Tyron, Jason or Lauren.”
“I came in today and switched from another carrier the guy helped me login to my account and retrieve my account number etc and soon will switching my home internet to them very helpful”
“Brought my phone to Tacoma store where I purchased it because I couldn't get the camera to focus and they told me to take it to the Federal Way store and even though my warranty was a few days expired they fixed it for free by replacing a defective part. Within a few hours my phone was as good as new!”
“Much better experience than I’ve ever had at Verizon! Topher was very helpful, friendly, knowledgeable and thorough. He spent a lot of time making sure I understood everything and everything was set up and ready to go.”
10AM - 8PM
2420 S 320th St, Federal Way“Thankful for Anaiyah for providing excellent service while helping me upgrade my phone from the iPhone 13 to the iPhone 15 Pro Max. Everything went smoothly & quickly while transfer everything over onto my new phone. If you need assistance, she'll help you out and get you situated fast. Thankful for her & the whole store!”
“I have been looking for a phone in a certain color. I called and spoke with Alex. He said he could tuck the one I wanted away. I had some problems with AT&T that day and I walked into Alex’s store already in a bad mood. Alex was an absolute legend. He explained the process, got me the phone I wanted, and lowered my bill.I said this to Alex and I meant it; “you are the only person I will do business with in regards to new phones.” I couldn’t be happier with the experience I received. Thank you, Alex.”
“We came into the store to have phones changed over. Krystal, Octavio and Alexanderdid a great job transferring our data without any glitches. Requested they be compensated by the company for there great support. My wife and I are thoroughly pleased with both.”
“Dan, the assistant manager, was super helpful in answering my questions regarding my plan and costs for the new phones we got. He gave us a super awesome deal and actually helped us current date our plan to save some money there. Great conversations and an incredibly kind guy. 10/10 experience.”
“I have been with MetroPCS for 17 years since they first open in 2007 I have never had a problem they worked with me they fixed every issue good people good company”
9AM - 7PM
9807 214th Ave E, Bonney Lake“Dylan helped me out with everything I needed. He was patient with his old lady and even went to my car and got my wallet since I have an issue walking he was awesome. He deserves recognition and a gift in my opinion Debora. Hart”
“The manager, Adonis, gave us her full attention & worked hard with us, trying to fix a problem created by Verizon. She was great to work with & very helpful.”
“I lost my phone and needed new phone and sim.The staff at the store was very nice and sympathetic. They resolved all the issues without any delay. They answered all of my questions and were 100% helpful.”
“Alba the customer service representative for Verizon, Lake Tapps, WA gave me real good training for several issues and techniques on blocking calls on my Samsung cell phone. She is patient and instructive.”
“These guys know what they are talking about!!! If you have ever been to a place and asked for information and it turns out to be bad information, this is not that place. They are knowledgeable, professional and they strive to provide excellent customer service.”
10AM - 8PM
20800 WA-410, Bonney Lake“Andrew was a huge help to us! He was knowledgeable of various promotions, provided excellent customer service, and was spectacularly gracious when tech issues arose.”
“Went in to add two lines to an existing plan. I was welcomed by Antonio. I let him know what I was looking for and that I was looking to keep costs low. He showed me some of the free promotional devices. He even gave me a recommendation for a newer device that was not yet on display.He activated and set up the devices. He was very personable and a significant improvement from my last in store MetroPCS experience (at another store).I'll be returning to this location when I decide to upgrade my own device. Thanks Antonio.”
“The staff here were very helpful and patient with my smart watch issue. They were able to fix a problem that the other store couldn’t and phone support couldn’t ! Then they went above and beyond and helped me cancel some unnecessary charges on my account.”
“I had the opportunity to meet the manager Ana, and she is great! easy to talk to and shes always ready to help. this is a small store and I can tell she cares about her customers . So be patient yall. she will treat you with kindness :)”
“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”
10AM - 7PM
13414 Meridian E B106, Puyallup“This store was AMAZING!! I came in wanting to bring my family from Verizon, and I was greeted by a lady named Jessica who explained everything to me. Especially how much money I will be saving than I would stay with Verizon. She helped us choose the right phones and even helped set everything up! Thanks Jessica! We will definitely be coming to this store!”
“Customer service is outworldly at this place! Specifically Jimmy, Bryan and Curt were incredibly patient, empathetic and fast about fixing my issue, (broke screen on new phone) with great communication. These guys stand behind their work and warranty and I'd trust them for any fix of any gadget in their repertoire, bar none. These guys have my thanks and I recommend them 100%!”
“Oscar is THE MAN! I switched from PCS a year ago. Got talked into a cellphone by Xfinity. XFINITY IS A TOTAL RIPOFF. They charged $85 for one month because I was on a limited plan. THE CHARGED $15 FOR ONE GIG OF DATA. If you need more data, PCS charges 2 GIGS FOR $5!PCS is the best deal you'll find!Thanks Oscar!”
10AM - 7PM
31721 Pacific Hwy S, Federal Way“This phone service is lacking anti hacking updates so waste of life is doing robo calls calling random people showing my phone number As well as calling random people using other people's phones numbers. I have attempted to file complaint on the FCC web site but I get messages my email and phone number are not valid. If anyone who reads this has an answer to stop the faceless pig who is doing this please reply.”
“Brenna was a great help to me! she was able to help me figure out my phone and she was very professional. This is a great store with a great worker! I will be back if I have anymore issue cause she was a great help!”