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“I've been going to this location for the past decade + and have always had great customer service. The staff that work there are always helpful and friendly. Would highly recommend.”
“My customer customer service rep was extremely helpful as soon as I stepped in. Went from potentially not being able to get anything accomplished to efficiently getting it all done and more! Thank you Devan!”
“Long story short ended up here because I had purchased a phone at the Tacoma location they did not help at all except for one guy Jerald he was trying his best to help. (I left a review for the Tacoma location if you want to know more) when we got there Michael greeted us and ask what we needed help with mentioned to him the problems we had with the phone and what had happened at the Tacoma location. He inspected the phone and said that the problem we had with the phone was not normal for it having a new battery (it would shut down at 20%) and he offered us a exchange for a similar phone and said that the new phone also had warranty and if we had any problems with it to go back and he would gladly help us! I highly recommend the phone guys especially the Puyallup location Michael is awesome friendly and very knowledgeable!”
“June at Verizon did an amazing job working with my wife and I! He helped with setting up new Watches and a phone and did all the screen protectors as well! Very helpful young man! Appreciated all his efforts to make this a smooth transition!”
“Highly recommended. He was able to get my kid’s iPad in for an appointment right away and fixed the issue in a couple hours for the quoted price. Very communicative. Gladly come back with the next thing that breaks.”
“I believe his name was Brandon who helped us. I went in this morning with my husband to switch my service from AT&T over to Verizon and continue with the same phone number. I believe we were in and out within about 20 minutes. He was very helpful and honest and we appreciated him. We had three young girls that moved some of the chairs and help themselves to play a game on one of the iPads. Brandon and his coworker did not mind at all. Thanks again. You guys are awesome!!”
“I’ve been a returning customer at The Phone Guys in Federal Way and every time I come in, they always take care of me. The customer service is top tier they really go out of their way to make sure you’re helped and satisfied. Whether it’s repairs or getting a good deal, they’re always honest, fast, and super helpful. It’s hard to find a shop you can trust, but these guys consistently deliver. That’s why I keep coming back. Highly recommend to anyone looking for reliable service and great prices!”
“I just want thank u Mohamed from metro you were amazing professional patient and friendly very good prices a17 5g my son is very happy and I am grateful ? for saving us money”
“These people here at this store is really very nice, I always come here and all the time they help me without hesitation. Please you who want decent sego to this store.”
11AM - 6PM
20800 WA-410, Bonney Lake
Mobile Phones
“I had a fantastic experience at this AT&T location! The staff were super friendly and knowledgeable, helping me pick the perfect plan and accessories. I really appreciated their patience and attention to detail, making the whole process smooth and enjoyable.”
“I recently set up a new AT&T service for my son who lives in Hawaii. Unfortunately, attempts to resolve some issues through online chat and customer service calls were unsuccessful.
I then visited the store and was greeted by Sean. He immediately started working on resolving our issue and even communicated directly with my son.
Sean provided outstanding service. He was knowledgeable and resolved the problem quickly. I highly recommend this store for any AT&T service needs.”
“fugate Ford has been my go to for trucks since 2007. no pressure here’s what we got. What are your needs? they have sold me a less expensive truck to fit what i needed! but after the sale of the vehicle, the service department just kills it. I walk in. They know me by name! tom how are you doing? Nice to see you, the same employees for the last 20yrs.! its a family run business, they take the time to get to know you. if there is any problems they take care of it. I have never had a problem with fugate ford in the 20 years that I’ve been buying trucks from them and I’ve bought 10 trucks from them in 20 years. These guys are like your extended family. i only work with sparky or pudley. i walk in its like hanging out with family. i live in randle washington an i drive to enumclaw for ALL my services on my truck. i trust them to take care of my vehicles 100%”
“I had a great experience at AT&T, and Krystal made it even better. The entire crew was kind, attentive, and really gave me the best guidance. She handled everything quickly and made sure I was taken care of the whole time. Excellent service—thank you, Krystal & team!!”
“Faye at the store is amazing! He was so helpful and went above and beyond to help us add and set up a new line for our grandma. Being android users IPhone is completely foreign to us but Faye walked through every step with us and even took time out of a busy day to help us complete the set up. I will never go to another ATT rep for anything again! Most store experiences are stressful and frustrating but thankfully that was not our experience with Fayes help!!”
“I was treated with respect and kindness. Hunter was very helpful with a crazy situation with my phone! I was able to get our internet upgraded and got a new phone!”
“Sydney was who helped me and she was amazing customer service was great so friendly helped me for about a hour. If you need anything go to this store they are the best.”
“My wife and I came in with some issues regarding our account today, initially we were on the fence about possibly switching carriers. Edwin went absolutely above and beyond to help resolve all of the issues we were experiencing and even helping us further than that to improve our experience with Verizon. Edwin was extremely personable, trustworthy, kind, and made us as a customer feel heard and valued. There was no “used car salesman” type of experience that can be common with some phone carriers. We will be happily continuing our Verizon account purely based off of our experience with Edwin today. 10 OUT OF 10!!!”
“So Oriana is absolutely amazing and you guys honestly need to make sure that she gets either more vacation and more money or both actually both so you should do something. You should buy her the entire shop OK and buy her a car and a company card because she is completely saved the day you guys have no idea how much I appreciate her. OK so please do something Nice for her thank you Donny Proctor Promx Rider Development”
“Received excellent customer service from Rubie.Very helpful and friendly.She was very knowledgeable and helped us get the best offers.Felt very comfortable and well taken care of.Best service ever.”
“Had an incredible experience. I came in for a samdung and Fabian was fantastic. They were knowledgeable, honest about pricing, and had me out in under 20min with my phone working perfectly. The shop was clean, organized, and the staff were not pushy. Highly recommend!”
“Kory, the manager, was fantastic! On two visits he gave superb service, thorough explanations, and a most caring attitude. He seemed to be actually having fun and very interested in helping me. And Aiden was also very exceptional. Excellent Verizon store!”
“Enna was so sweet and kind and patient with me as I was trying to get a new phone tonight and my old one wasn't working. I really appreciate her help and how she made it such a pleasant experience.”
“Best customer service you can ever get. I always go to the store. They treat me as new customer, always help me with my questions. Always give me a good deal much. I recommended store in a federal Bay area.”
“Tell people it’s in the mall NOT address so map quest can take a detour and still never find it. In store, customer service pretty much sucked an experience I hope not repeated for awhile”
“The employees here are great! Fast service and very helpful. They made the process very smooth for me and overall professional. Definitely would recommend to fellow family and friends!!”
11AM - 6PM
16904 Meridian E G101, South Hill
Mobile Phones
“Chadwick was great! He is newer so he needed manager help. It was an easy fix on my bill and credited on my account. Thank you so much! So quick and easy. Thank you Chadwick!”
“Best ever! Had a mess from the 611 people. Spent two days trying to resolve it and they did not. Came to the store and it was resolved literally within 3 minutes!”
“I stopped in to upgrade several phones and devices. Akash was the young man that helped us and he made everything super easy and painless. It was probably the best experience I've had at a T-Mobile store and I've been a customer on and off for 8 years (I had a brief move to AT&T due to coverage a few years back... big mistake). Today we upgraded 3 phones and two Apple Watches. It's no surprise.. the devices aren't cheap. Fortunately, we took advantage of some promos and trade-in options. I don't blame the carriers for the cost of devices, I really blame the device manufacturers. Freaking Apple anything is so expensive and while I hate the price, I love the product, and I know what to expect. The entire T-Mobile team was on point this afternoon. Helpful, engaged, and most importantly, HONEST! At no point in time did I feel like they were trying to upsell me or hassle me. I would certainly come back again to work with Akash and the team.”
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“Amazing help from Matthew! Came in to just get answers about internet. He was able to answer them and set me up on it but also got more savings with netflix. Highly recommend shopping here and seeing him for options.”