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10AM - 4PM
3771 E Washington Ave, Madison
Mobile Phones
“Marcus was incredibly helpful. He was patient and respectful with my elderly stepfather who can be very difficult to work with. Thank you for the new phones and fantastic service, Marcus!”
“What a great experience! Past experience with other providers has been pretty poor but the team at this store hit a home run with customer service. They went above and beyond to answer our questions and help get us set-up with our new service and devices. I will 100% pick this store in the future!!!!”
“Tray is an absolute asset to this place, and I can't say enough good things about him. I had to deal with a very difficult situation, and I walked in the store, already in tears. He was so kind and helped me through everything that needed to get done. Even when he had to repeat things to me, he never lost his compassion and professionalism. I'd wait in line just to be helped by him again. I hope he knows what a difference he made today. Thank you, Tray, from the bottom of my heart?”
“This is perfect and well worth it! None of those nonsense cup holder, suction cup, vent clip or light mounts contraptions! This installs easily and perfectly and looks great! Once set just slide phone in and out as you enter and leave car! Love it!”
“I was having email problems with my iPhone purchased here and your in-store representative James was tremendous in getting it resolved I’m a way I never could have done.
My wife and I have purchased our iPhones at you McFarland store since our very first ones, and your representatives have helped us many times through issues along the way— they’re champs!”
“My wife and I both got new IPhones an IPad and signed up for Verizon Internet, we had so many questions and needed to transfer data from old devices. Zach helped us and he was just great, very personable & very very knowledgeable… I wouldn’t go to any other Version Store and will always seek out Zach!”
“I had the pleasure of having the store manager Tony assist me today and he was VERY helpful and answered ALL my questions. I felt very satisfied when I left. He put a positive spin on my experience with AT&T ?”
“Big thx to Hernan G for helping me out today! He was patient and explained all of the details to me when it came time to decide if i should get a new battery or get a new phone altogether. He also helped me get some discounts. If I have to go back for any reason I will ask for him specifically”
“I had a complicated line transfer and both employees working assisted me. They were pleasant and professional. It worked out. I had a great experience. They had the phone I wanted. And I was in and out quickly.”
10AM - 8PM
3868 E Washington Ave, Madison
Mobile Phones
“I stopped in with my family a few weeks ago to purchase a new phone for my Mom. Shakira was wonderful to work with! She answered all our questions, recommended phones and accessories, set up the new phone, transferred the contacts, and even downloaded the apps my Mom uses regularly so she didn't have to navigate that herself since she's not very tech savvy. Shakira was very patient throughout and provided excellent customer service. I would definitely go to this location again!”
10AM - 7PM
1532 W Broadway Suite #107, Madison
Mobile Phones
“Amazing service from the gentleman, James LeBontare and Jean, Excellent at helping me set my new devices . If you want great service please ask for one of these men.”
“John was Amazing, and his Customer Service was phenomenal!!! He answered all of my questions and made sure that I understand everything about my new phone. I definitely would recommend that you stop in and ask for John when you do.”
“The store manager, Preston, is awesome! My family just switched from Verizon to T-Mobile. Unfortunately, one of the new phones started having issues holding a charge shortly after I got it and on the day I was supposed to fly out for a trip out of the country. Preston got on the phone calling all of the local T-Mobile stores and was able to locate a same-day replacement on our route to O'hare. He saved the day!”
“We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!”
10AM - 7PM
6500 Monona Dr, Monona
Mobile Phones
“Manager Jamie and sales rep Colin are great- they were extremely helpful and patient. They took the time to explain all of the answers to my questions. I would recommend this location and these two to anyone. They were great I came out of the store very happy, relived and less stressed!”
“I cant THANK SETH, MAUVE and EMILIANO enough for yesterday! I came in because my snowblower ate my phone- UGH.
The first time I arrived at the store yesterday, another rep was helping me. He was the worst. He was a complete jerk. You could tell he didn't want to be at work- but that's not the Customers fault.
I left pissed. I went to find a phone to start my insurance claim and came back to the store desperately, because in the Medical Field and being on call you need a PHONE! This is when SETH, MAUVE and EMILIANO STEPPED IN. They were calm, as I was a mess. Seth had so many good ideas to get me up and running again. I cant thank you enough you three, for going above and beyond to help me in my panic moment. I hope this reaches your Manager.
For customers... ASK FOR ANY OF THESE THREE WHEN YOU NEED ASSISTANCE at US Cellular on Washington Madison East. They will not disappoint!
From the bottom of my heart, thank you! I hope the Pizza reached you guys and it was delicious!”
“This is a very well located store, easy to park. I'm a truck driver and there's lots of room for bobtail only. Sorry no trlr.
The people are professional and courteous. I was assisted by Laine and he was of great help changing my phone's sin card and explaining things on my phone and tablet.
Very knowledgeable and polite.
I love Verizon and this was a pleasant visit to a store.”
“We were a little hesitant due to the poor reviews the store had, but we received excellent service from Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans.
I can’t speak for the other staff, but we really appreciated Aaron and Colton’s help and would highly recommend them!”
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“Phone screen was severly cracked and had water inside, was able to fix it like new and in a timely manner. So worth going to for any phone fixing needs! Thank you!”