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“Anthony was extremely helpful and explained things thoroughly! I am very pleased with the service he provided and so far...after 2 hours....I am equally pleased with my phone.”
“My husband and I had a GREAT experience at Verizon last night (11/30/24), especially with the representative that helped us (Marie). She was very friendly and helpful throughout the whole process. We walked out happy and prepared to use our new phones. Thanks again to Verizon and Marie!”
“Jay is a hand and foot above most people with his exceptional customer service skills and problem solving. He has been a huge help for me to get my services for ATT internet. I would recommend him to anyone dealing with issues and opening new lines. Amazing customer service and great atmosphere, highly recommended.”
“Johnny and izzy are the best! Came in to upgrade my phone and johnny was very patient and knew exactly what i was looking for. Izzy bundled the accessories that she knew i would need. Awesome service i will be referring my friend and family!”
“Would highly recommend this store. Stopped in to inquire about changing phones and keeping the same phone number. Mai, Melissa and Kris did an outstanding job! They knew exactly what they were doing. The transfer of all my information from old phone to new phone went very smoothly. All personnel were very helpful and pleasant. And they all wore smiles.”
“Dealing with spectrum is so frustrating. It doesn't matter if it's by phone or in person it is very irritating. I went there in person and the person helping me was condescending, arrogant, and the atmosphere there was just all around uncomfortable. The other employees acted as though they were being put out having to do their job. Smh . Tell me why I have to be billed separately for my phone and Internet when it's a package deal .??UPDATE?? I went to spectrum again today. A much better experience Aydon was friendly, knowledgeable, and in less than 20 min I walked out with two new phones. He was a pleasure to work with. The last person I worked with was there again today and I overheard his customer service and I am grateful Aydon was the young man who helped me. Thanks Aydon for the "beautiful" experience. I will be specifically asking for you if I have to come back.”
“I went in to get a charger cord and block for my phone. I was greeted by Austin as Tom was busy with another customer. Austin knew exactly what he was doing and let me know that they were out of the longer cord. He said that they had an Apple one but he didn't want to sell me a cross brand because it wasn't good for my phone. Austin gave extremely great customer service and made sure that Tom got the credit for the sale. Austin had nothing but good things to say about Tom and his sales team.”
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“I stopped in and to get insurance replacement phone. The lady was kind to help me and provided me with more options. She offered a $1 phone plus she helped me lower down my bill to $25 a month. Thank you so much!”