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“The Fitchburg location is the one I visit the most frequently, and the staff is always helpful and professional. I work closely with Tami Brooks (Private Banking) and Mark Retzlaff (Commercial Lending) with my business. I have also had great interactions and feedback about Kevin Korth (Residential Lending). Their app & website is wonderful! Many other convenient locations in Dane Co.”
“Went to the bank to exchange coins for bills and got some espresso and a soda for my Mom. Park Bank is an excellent bank with courteous staff and workers that speak Spanish for those that may require this service.”
“ALWAYS kind and professionalJoanna, and Cait helped me a numerous amount of times and Derek helped me today again!!
They were ALL a ray of sunshine and positivity this world needs.
They all know thier jobs VERY WELL!!!!! I stopped in on a whim and without hesitation Derek said lets get ya taken care of and was was so Patient with me today.
I currently have been appointed a gaurdian of everything for three people. Its a lot to understand all at once. Derek was awesome!! Summit ROCKS!!
THANK YOU ALL for all you have done for me.
Thank you Cait, Joanna, and Derek for your professionalism, and clear acceptance with me as being one of your visible community transgender customers!!”
“Alonso Was very friendly & polite & really helped me with getting approved really really recommend banking here with them loved my service thank you!!😊”
“My car was totaled in a collision that wasn't my fault. I had a loan on it and my insurance payout plus my gap insurance will pay off that loan. The loan officer helped me defer that loan payment for two months while I got that situation figured out (I had that coverage, too). I was able to get a new car loan while I was still dealing with insurance for the old loan and the loan officer was really helpful in making sure I knew what year to get (2015 or newer) to get the lowest interest rate (5.5%) and made sure I had the extra coverages (gap, health, disability, etc) and set up my automatic payment. Because I was buying from a dealership I had to have a purchase contract from the dealership and a picture of the title with the VIN number.”
“I worked with Katherin D. at the American Parkway branch to get accounts squared away. She was very knowledgeable and professional which made my experience so much easier.”
“I've been a member of UWCU for a few years, but recently they went above and beyond when I had to get a document notarized in an unusual circumstance. Anna at the front desk really took her time understanding my problem and went out of her way to make sure I was leaving in the best situation possible. Everyone here is wonderful, friendly, and beyond capable.”
“Had insurance check for hail damage with UWCU as the mortgage holder. Don’t remember the name of the person who helped me- but he was very helpful and personable.”
“My car was totaled by hail and I was completely unprepared to get a new vehicle. I met with Gwen, who was incredibly easy to work with and our conversation lifted so much stress off my shoulders. I found a car I liked that was higher than my pre approval and sent everything over about an hour before they close. Gwen got back to me so quickly to let me know that my loan was approved before the weekend. I couldn’t be more grateful to have worked with someone so professional and helpful during a time like this. Thank you so much.”
“I've worked with a lot of financial institutions over the years for both personal and business banking, and Summit Credit Union's Monona branch has been, by far, the best experience I've had. In fact, I've moved multiple business accounts from other banks to Summit because of the exceptional service and genuine care their team provides.
Every interaction is professional, efficient, and friendly. The staff consistently goes above and beyond, making banking easy and taking the time to ensure everything is handled correctly.
A special thank you to Brad Benson and D'Laney Thelke, who have been absolutely outstanding. Their responsiveness, knowledge, and commitment to customer service are second to none. They don't just process transactions—they build relationships and truly care about helping their members and business clients succeed.
It's refreshing to work with a financial institution where you feel valued every time you walk through the door. I confidently recommend Summit Credit Union in Monona to anyone looking for a bank that combines exceptional service with people who genuinely care about their members.”
“Pedro is amazing! The best loan officer I’ve ever worked with! He is so knowledgeable and extremely helpful! Ismael at the front desk was also very kind and helpful! Best Summit Credit Union Ever!”
“Best bank ever! The customer service is next level! Kayla, Hunter, Josh are such a joy to see every time I come in. They are so helpful, kind and give me a boost of positive energy every time I see them :)”
“I work with Angel and he is so helpful because I'm elderly and I have a lot of problems and I can always go into the branch on East Towne Mall and they always willing to help me”
“My wife and I had been customers for well over a decade, every time we have a problem with something the staff has been helpful, last time my wife was phone scammed, first time for her ever, she was in a panic, Lou & Dustin helped her get everything back and sorted.Just wanted to get give a shout out to both of them.”
“Brad was so kind and knowledgeable during the home buying process. He took the time to explain every step to us and was always available for questions. We would absolutely recommend him and the team at UW for a mortgage and banking.”
“Our Monroe Street branch offers everything you expect from a great bank — helpful and knowledgeable staff, notary services, and convenient walk-up and drive-through options.”
“If you need help with your account, credit or anything else Definitely go see Mr. Swenson. Super understanding and helpful guy. Made the process of getting my credit going super easy and is all around a genuinely good guy.”
“I needed help notarized some documents, and it involved something with which they were not familiar. They were very nice
helpful once we figured it out. I had to come back 2 more times because of errors in the document that had to be notarized, and they were so patient and welcoming. I'm just a visitor to Madison but felt so welcomed. Thank you”
“I wanted to share something about a follow-up I had with this branch today!
I got a survey offer on my last visit through their Drive-Up window. I mentioned in the comments that I think a lane with a higher reach for the dispenser tube would be better. I drive a F250 Pick-Up truck, and it’s a bit tricky to get to the dispenser because of how tall the truck is.
Guess what? Not long after I sent in my survey, I got a call from the branch thanking me for my input and saying it was being passed along to the commercial real estate team.
I really appreciate the response and that they actually listen!”
“Very Friendly and helpful staff!
Joe, one of the bank official, made the process simplified and helped me in the process of bank account creation. On, Wisconsin!”
“Marisol was extremely informative. Does a great job of explaining options so you know what you’re picking. I highly recommend working with her, the customer service was excellent.”
“Ive been at this credit union when it was named differently and have never had a bad experience. Of course there has been new faces and rebranding since, but I still continue to get the best service when I am there.”
“Michael was extremely helpful I really appreciate the personal attention he gave would suggest anyone who needs help or has any questions to call him directly at the Madison college location!”
“I have been a business owner for 25 years and have worked with multiple banks. Town is by far the best I have ever had a relationship with. The staff is absolutely phenomenal. Thank you for everything you do for me.”
“I had the pleasure of meeting an opening a 5 month CD at a great rate today with Kristina Kostka the branch Manager at the Cottage Grove Road branch. She was very knowledgeable, friendly as well as well spoken on financial investments. We discussed the different options for CD's such as length, rate and what I was looking to accomplish with the investment. If you need some financial direction stop and see her and I am sure she can find a right fit for you as well.”
“Kyle Suchanek was absolutely amazing with getting my auto loan set up along with a checking and savings account. He is personable, and very friendly. The process was seamless, and we feel very well-informed thanks to his expertise.”
“AMAZING EXPERIENCE!!!Me and my wife had to open a bank account and Sarah Roatch helped us, she was sooo polite, nice and most importantly professional to the highest point.There are a lot of bank employees from other banks that will act like you owe them something when you need help which is a very unpleasant thing to experience, BUT that didn't happened with Sarah, she made sure to help us with absolutely everything we needed and most importantly having a big smile on her face, that's really important for the costumer service.Thank you Sarah, me and my wife appreciate you.”
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“First time home buyers who found Mark McCoy after vetting three mortgage lenders our realtor recommended we speak with. Mark was very understanding with all our questions being complete novices to the real estate experience! We will recommend him to as many people as we can! Certainly will work with him when the time comes to sell this home!”