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“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Fantastic amazing support from Orlando-- he helped with our new phones and so much more-- updated our accounts worked with us to get us the best deals for what we needed -- He was kind, patient, knowledgeable and so helpful!”
“Tray is an absolute asset to this place, and I can't say enough good things about him. I had to deal with a very difficult situation, and I walked in the store, already in tears. He was so kind and helped me through everything that needed to get done. Even when he had to repeat things to me, he never lost his compassion and professionalism. I'd wait in line just to be helped by him again. I hope he knows what a difference he made today. Thank you, Tray, from the bottom of my heart?”
“I first talked with Fernando over the phone, he was very knowledgeable and helpful with all my questions. My in store experience with Maddy was wonderful, everything was done in a timely matter and Maddy was very professional.”
“Great service, great price. This company knows your name as a customer and cares about your business. They called us to see if we were having issues, we were and they fixed it at no cost. I should have paid something because I think it was a normal wear item. The fact that they covered it speaks volumes about their commitment to the customer. Thank you 4 lakes.”
“Abram Haesemeyer has been the definition of a great sales agent! We have been coming to this location for months making sure we are making the right decision for our new phone and Abram has been with us every step of the way!
He answers texts us back on his off days, he stays in contact, and he has been an absolute pleasure to work with. Any USCellular store would be happy to have an agent of this caliber on their team.”
“Had the pleasure working with Abdo with our new upgrades. Very professional and transparent with everything. Abdo has a friendly mindset and no pressure with us at all. Very knowledgeable. Highly recommend working with Abdo. I would give more stars if possible.”
“I worked with Corey to upgrade my phone and had a great experience! He was very knowledgeable, easy to work with, and made the process incredibly smooth! I was in and out in under an hour.”
“Amazing service from the gentleman, James LeBontare and Jean, Excellent at helping me set my new devices . If you want great service please ask for one of these men.”
“After Spectrum didn't follow through on my fiber internet installation, I reached out to UpNet Wisconsin and have been completely satisfied -- even happy -- with the prompt and courteous customer service, pricing options, and internet speed. I needed to add a fixed IP address to my account and they took care of me within 24 hours, even sending a tech to make sure everything worked correctly. Small company that works hard to keep their rural customers happy. Awesome!”
“The store manager, Preston, is awesome! My family just switched from Verizon to T-Mobile. Unfortunately, one of the new phones started having issues holding a charge shortly after I got it and on the day I was supposed to fly out for a trip out of the country. Preston got on the phone calling all of the local T-Mobile stores and was able to locate a same-day replacement on our route to O'hare. He saved the day!”
“I switched over from Verizon and Claudio was super helpful. He broke down the process, made sure I understood everything, and was patient when I had to figure out some details of my old account. I had to come in the next day since I was missing some info and Brad was also very friendly and helpful. He finished the switch smoothly and quickly. Great customer service. Thanks Claudio and Brad!”
“Jojo really understands customers service and listening and fixing other stores mistakes. Helped me out with some accessories as well so now charging stations have a cleaner flow. Definitely be using only this store or columbus wi store in the future as customer service is number 1 in my book!”
“This is a very well located store, easy to park. I'm a truck driver and there's lots of room for bobtail only. Sorry no trlr.
The people are professional and courteous. I was assisted by Laine and he was of great help changing my phone's sin card and explaining things on my phone and tablet.
Very knowledgeable and polite.
I love Verizon and this was a pleasant visit to a store.”
“I mean, who likes an internet provider right? But my router broke, I called to place the order, picked it up the next day right when they opened. In and out in 2 minutes. Can't complain.”
“We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!”
“I have had ResTech internet for the last 10 months and have had absolutely no issues with it. If I had questions about my service or my account, they were always prompt to respond and help out in any way. As long as you select the proper speed you need with a reliable router, you will have no problems.”
“I came into the store on Friday night. And I have a ray review for Aquila S. She was so helpful and knowledgeable. And she understood my situation. Very personable. She got me exactly what I needed and I’m so thankful that ticket to work with her on getting a new line with a new number. I definitely will be coming back to this store hopefully I get to work with her again. She is an amazing person, and I recommend anyone that needs to talk about a mobile device work with her”
“You can schedule an appointment, but it's not required. I arrived at a not busy time & was waited on immediately without an appointment. The employee was friendly, competent & helpful. I was there to return equipment that I'd been renting from Spectrum, because I was moving & had setup a different Spectrum account at my new place (new/different equipment was already delivered to my new place). While I was there, I also paid my 1st month's bill on my new account. And, I asked the employee to check to be sure my disconnect order was entered for the account at my old place, so I got confirmation on that. There may be better deals available elsewhere for internet service, but Spectrum is the only internet provider where my new place is located. And, this review is about my experience at the Spectrum store I went to recently, not a review of internet service providers.”
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“Big thx to Hernan G for helping me out today! He was patient and explained all of the details to me when it came time to decide if i should get a new battery or get a new phone altogether. He also helped me get some discounts. If I have to go back for any reason I will ask for him specifically”