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“I had a great experience with Dmitriy at the Verizon Store, Monona. He was super friendly, knowledgeable and very professional. I was in and out with a new phone in less than 45 min. as he promised. I recommend going to this store and talking to Dmitriy.”
“William was great, he was an amazing help I really came in upset because my phone was broken and he did more than his job and I appreciate him so much thank you william”
“We came into yhe store after someone had hacked my friend's phone. We worked with Angel, he was efficient and got all phone snd data issues worked out for us! He was awesome! Thank you!”
“Sean was amazing! From taking my phone call to answer my questions and setting up an appointment, to giving us a great deal, making switching carriers seamless and easy-he is great! We will never go to another AT&T store! Thanks Sean!”
“We went in the U.S. cellular store the other day and had a great experience. Alex took care of us and he is one of the nicest guys you will ever meet. He is very kind, knowledgeable, professional and his patience is outstanding. We really appreciate his help!”
“Had a glitching phone screen on my pixel 8. Went in with an appointment and the guy working today (who was by himself and incredibly busy) took my phone and got it taken care of in a matter of an hour. We came from over an hour away and we greatly appreciate his time and promptness. Would definitely come here again. Thank you!”
“Jon at Sun Prairie did an amazing job for us trading in 2 phones. Very knowledgeable, and just a very nice and personable guy. Thanks for making the process so easy.”
“Collin was very patient and helpful as he assisted me get might as well as my elderly parents plan in order. We were overdue upgrades and overpaying on a very old plan with unnecessary extras. Helped as go with a more suitable plan. Going in for assistance was the correct choice. Thanks Collin”
“Stopped in a couple times over the past couple months and they were extremely helpful. It’s a small shop and was cover a wait. Would highly recommend over a corporate store.”
“I had a complicated line transfer and both employees working assisted me. They were pleasant and professional. It worked out. I had a great experience. They had the phone I wanted. And I was in and out quickly.”
“stoughton, wi at&t has great employees who are not afraid to greet and talk with customers, beyond that they conversate great with customers and provide all the correct information to fully inform customers so that they can understand and use the technnology properly, finally, the employees at stougton's store use great attitudes and always provide help with phone setup and questions we had, nice job overall, kuddos.”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“Went in to upgrade 4 phones and after a few hours of paperwork I left expecting the phones to arrive in a few weeks. When they didn't show up I called ATT and was told my order was cancelled. Went back in and spent a couple more hours redoing the paperwork.
A few weeks later I traded an iPhone for a Samsung phone under a promotion where the new phone would be free. A store employee entered the wrong promotion when I traded my iPhone in the store. I was told it would be fixed the following day but that did not happen and my trade in showed as cancelled. As a result I was paying full price for the new phone despite them taking my iPhone. It took 9 months, multiple calls and visits to the store and multiple tickets for it to be resolved.The store manager tried to help but corporate firewalls limit direct access to the managers and customers made it extremely challenging if you have an issue.”
“I was in this Verizon store to get the Pixel 10 a few months ago. There were some hiccups, but overall it worked out great all thanks to Jace. He knew all the info about the Pixels and the available deals, but more importantly his demeanor and his attitude were amazing. He was very professional while also being personable and seemed genuinely happy to be there to help and answer all my questions. That is such a rare thing to find in anyone working retail these days and was a pleasant surprise.
I’m holding on to Jace’s name for next time I need a new phone and I’m crossing my fingers he will still be at this Verizon store because he made the whole process so smooth and almost enjoyable.”
“Ederline at the East Washington site is the absolute best!!! She is the most hardworking, down to earth, very knowledgeable, respectful and relatable employee I have ever had the honor of meeting! You don’t meet people like her everyday, so when u do…it just helps u to remember that there are good people still in this world. Me and her talked like we knew each other for years!!! I’ve never had so much fun at a cell phone store then I did yesterday talking with her!!! She stopped at nothing to make sure I was taken care
Of and I got the phone I wanted !! She is the best and truly deserves a raise or promotion!!! Thank u Ederline at the East Washington location (next to lil Caesar’s pizza) u rock !!!!!”
“I've had at&t for about 9 years now. We went into the sun prairie location to add my wife to my plan. Logan was great- he was very helpful & knowledgeable throughout the whole process and explained everything thoroughly.”
“I stopped in with my family a few weeks ago to purchase a new phone for my Mom. Shakira was wonderful to work with! She answered all our questions, recommended phones and accessories, set up the new phone, transferred the contacts, and even downloaded the apps my Mom uses regularly so she didn't have to navigate that herself since she's not very tech savvy. Shakira was very patient throughout and provided excellent customer service. I would definitely go to this location again!”
“Great customer service! Helped with our account troubles! Store manager was efficient and very helpful with the issues. Everything resolved very quickly! Thank you”
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“Big thx to Hernan G for helping me out today! He was patient and explained all of the details to me when it came time to decide if i should get a new battery or get a new phone altogether. He also helped me get some discounts. If I have to go back for any reason I will ask for him specifically”