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“Incredible customer service!! Manager Ben Stauffacher has gone above and beyond for this 13 year Verizon customer! There were issues, not of his or the stores doing, but another party, that he stayed on top of for more than two weeks until resolved. Never felt like I was taking all of his time (which I was) and always felt taken care of. I will stay another 13 years!! Great job!!”
“This location has one of the best employees I’ve come across. Dakota is so personable and well rounded in his job. He was very helpful with fixing a bug on our phone, he saved us a new phone. We’ve purchased three phones with them now, definite recommendation.”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Travis from the support team was super helpful! There is nothing more frustrating that not having internet set up after a move. You want to just relax and enjoy your new space! Despite having an old router, Travis got my apartment up and running in 15 minutes, and even provided recommendations for new equipment (which I took him up on) to have a better experience. If its an option, I'm going with SupraNet moving forward!”
“This location seems like it's a little bit understaffed. But the guy was pretty helpful and I got what I needed. I would just say if you're in a hurry, this is not the place to go. I wasn't in a hurry and just needed a new phone charger. I had a decent experience here otherwise.”
“I cannot praise Sean enough. He is knowledgeable, kind, hard working, and good at explaining things. He single-handedly sold us on going with US Cellular over other potential carriers. I will drive out of my way to go to this store because of him.”
“This isn’t really a review for TMobile, but a review for this store’s manager Austin (I believe he’s the manager, either way he was working alone the night we went in, so if he’s not the manager TMobile should promote him due to his superior customer service).I’m not sure anyone cares about the details, so let me just say that he went above and beyond to track down a receipt that showed we were owed a particular service, and this was not as easy of a task as it might sound here. Without his diligence and commitment to taking care of us, we would have been either left out of luck, or left paying for something we shouldn’t have. Having had enough experiences with other retailers, we are confident that the vast majority of others would not have gone to the extent he did to help us. It was the end of the night on MLK day, the store was getting ready to close and he could have just said “sorry guys I can’t help you”, but instead he showed us what Quality Customer Service looks like. We will be back and we encourage others to go to this Tmobile as well.”
“I live in Saint Paul but I have been to this store a few times because of my college student. These guys are fast and prove you can be in and out of a T-Mobile store in under 20 minutes.”
“Tim did an amazing job helping us switch from our old carrier to Verizon. He was very professional and knowledgeable. He was also very patient and kind while we picked out new phones and he transferred and set everything up for us old folks who are not good with technology. He also made sure we got the best phones and plans to fit our needs. Thank you so much, Tim!”
“Went a bit technologically nutty this Christmas season, so I had to stop in three separate times in the past couple weeks.Yes, the wait can be long. And yes, once you sit down at a desk, US Cellular seems to require an unholy number of clicks to do what seems like a simple task. But the staff here (and I feel like I’ve met everyone) are phenomenally pleasant. Great customer service, the newer folks flail just long enough that you know they’ve tried, but then they also readily ask for help from their more seasoned coworkers.Can make for some long sessions, but I honestly have no complaints about anyone involved, and am confident I’m in good hands.”
“I would like to say thank you so much to Crystal Wood, she is so professional, kind , and friendly . I was told i could get help from the store over the spectrum service’s phone. Before I have tried several times from the phone, but it didn’t help. And I did get help from cute Crystal Wood at the store. I will highly recommend her to be your specialist when you need help. Thank you Crystal again!”
“I used TDS for 2 years without any major issues with my internet connection. When I moved I contacted them to disconnect my service, and despite being told it had been disconnected, I was still billed for 2 more months even though I had already sent the equipment back. TDS's customer service phone line is a nightmare, you will spend hours on hold and things will still be messed up. After leaving a review on here stating my discontent with the situation, I was contacted again by a representative of TDS, who was able to give me some actual answers as to how my billing had been messed up, and they credited back the money I had paid for the time I did not have service. I appreciate them reaching out and making things right, and hope they find some way to improve their customer service line so they don't keep driving away customers.”
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“I first talked with Fernando over the phone, he was very knowledgeable and helpful with all my questions. My in store experience with Maddy was wonderful, everything was done in a timely matter and Maddy was very professional.”