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“My family and I switched from Verizon to US Cellular. The patience, service, and great attitude from Adrian was a refreshing experience. Adrian was proactive and helped us get setup right away while waiting for the current customer to get his phone figured out. He walked us through the signing process and made us feel comfortable and confident about our service plan. I wanted to tip Adrian, but he wouldn’t accept it. If I’m unable to tip, I’d like to encourage his manager to give him a nice raise.
Thanks for your GREAT service Adrian.”
“Fantastic amazing support from Orlando-- he helped with our new phones and so much more-- updated our accounts worked with us to get us the best deals for what we needed -- He was kind, patient, knowledgeable and so helpful!”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Travis from the support team was super helpful! There is nothing more frustrating that not having internet set up after a move. You want to just relax and enjoy your new space! Despite having an old router, Travis got my apartment up and running in 15 minutes, and even provided recommendations for new equipment (which I took him up on) to have a better experience. If its an option, I'm going with SupraNet moving forward!”
“Bryan was absolutely fantastic. He was the only one working in the store and was treating everyone with kindness and fairness, he was not phased at all. He’s a true professional, he helped me set up my new phone, flawlessly. Will definitely be back to him for any questions or concerns.”
“Big thx to Hernan G for helping me out today! He was patient and explained all of the details to me when it came time to decide if i should get a new battery or get a new phone altogether. He also helped me get some discounts. If I have to go back for any reason I will ask for him specifically”
“Jean provided outstanding service and went above and beyond setting us up with new watches that were free! You can actually count on a competent employee to assist you!”
“Had an awesome experience at this store! The staff were super friendly and really helpful. They made everything easy to understand and took the time to make sure I got what I needed. You can tell they actually care about helping people. Definitely recommend stopping by if you need anything! The whole team are such good vibes”
“I went to the store looking for a new phone. Andrew did an excellent job finding me the correct phone and setting it up to meet my needs. Great to see this service these days.”
“I switched over from Verizon and Claudio was super helpful. He broke down the process, made sure I understood everything, and was patient when I had to figure out some details of my old account. I had to come in the next day since I was missing some info and Brad was also very friendly and helpful. He finished the switch smoothly and quickly. Great customer service. Thanks Claudio and Brad!”
“When I moved into my new apartment the internet was consistently running at 11Mbps even though I was paying for 250. I reached out and they had come to fix the wiring the next day! Great customer service!”
“While the check-in process could be a little more clear at the entrance, I was in/ out of the store in about 30 minutes or so. The wait time was completely reasonable as there were three agents working. At first, I was a little hesitant to sign up for the streaming service that brought me in ,but Kevin remained patient, answered all my questions, and in the end put on a nice presentation. I’d go back and see him again for the mobile service which he was not at all pushy about upselling! Well done! It’s really simple, don’t be a goober and these folks will be nice to you back. It’s very possible that this store is busy on the weekends so plan ahead.”
“I used TDS for 2 years without any major issues with my internet connection. When I moved I contacted them to disconnect my service, and despite being told it had been disconnected, I was still billed for 2 more months even though I had already sent the equipment back. TDS's customer service phone line is a nightmare, you will spend hours on hold and things will still be messed up. After leaving a review on here stating my discontent with the situation, I was contacted again by a representative of TDS, who was able to give me some actual answers as to how my billing had been messed up, and they credited back the money I had paid for the time I did not have service. I appreciate them reaching out and making things right, and hope they find some way to improve their customer service line so they don't keep driving away customers.”
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“I first talked with Fernando over the phone, he was very knowledgeable and helpful with all my questions. My in store experience with Maddy was wonderful, everything was done in a timely matter and Maddy was very professional.”