ZARA receives mixed reviews from customers. The store is described as super nice with pretty nice and simple but elegant clothes for all ages. However, some customers found the men's collection to have boring colours and style, with fabric not matching the price, and requested more variety. Customer service experiences vary greatly. Several staff members are highlighted as extremely helpful, straightforward, kind, patient, and positive, providing excellent service that made shopping easy and pleasant. In contrast, some other employees were perceived as rude and unhelpful, and managers were criticized negatively. The physical locations in Calgary are considered favorites by some shoppers.
Worst customer service. I was in 30 days window. New clothes. Tags on. They didn’t return my money. Will never visit them again . Rude staff
August 2026
The service soo bad the manager today 23 August don’t know anything about customer service I love Zara brand but the service so bad make me feel so sad
August 2026
Shout out to mark you are so amazing bro much love helped with the fits next time give me that guy I need him every time shoutout mark
