ZARA receives mixed reviews from customers. The store is described as super nice with pretty nice and simple but elegant clothes for all ages. However, some customers found the men's collection to have boring colours and style, with fabric not matching the price, and requested more variety. Customer service experiences vary greatly. Several staff members are highlighted as extremely helpful, straightforward, kind, patient, and positive, providing excellent service that made shopping easy and pleasant. In contrast, some other employees were perceived as rude and unhelpful, and managers were criticized negatively. The physical locations in Calgary are considered favorites by some shoppers.
Horrible experience. The employee at the basement’s change room today was very dismissive and rude.
May 2026
Approached the cashier at the till, being approached by a customer was an inconvenience. She sighed and directed us to the self-check out. I asked for her name, she said they don’t give out names, or work apparently.
May 2026
Yulia was super helpful finding the pieces of clothing I was looking for. This store has improved muchly from 5-7 years ago. Nice to see
