Geek Squad provides a variety of repair, installation, and setup services for all types of technology at over 1,100 Best Buy locations. Their offerings include computer and tablet repair, TV and home theater services, car stereo installation, and home appliance repair. Customers appreciate that Geek Squad can service most makes and models, regardless of where they were purchased, and they help users maximize the benefits of their technology. Several reviews highlight the outstanding customer service provided by Geek Squad employees. One customer praised Chance for assisting with a new Lenovo laptop, noting his friendliness, helpfulness, and honest advice on which products to avoid. Another customer commended Chris for resolving connection issues with a great attitude and helpfulness. Ana, another employee, was recognized for her non-pushy approach while helping a customer find the perfect refrigerator, demonstrating exceptional service by tailoring her recommendations to the customer's needs. However, some experiences were mixed, with a few customers expressing frustration over the store's processes and policies, particularly regarding payment issues. Despite these challenges, many customers felt that the knowledgeable and accommodating staff made their shopping experiences worthwhile. Overall, Geek Squad is recognized for its dedication to delivering quality service and support for technology needs.
One month later I am picking up my laptop. Smfh... no concerns about time.
January 2025
Andrew is an amazing worker watching him joggle your clients for 30 minutes while I waited was a thing of beauty!!! This man deserves a raise. As busy as it get and he handled everyone with respect and urgency, which is hard to do under pressure. 👏 👏 👏 good job Andrew
April 2023
Went in to buy a new phone. Everything was great, so friendly. Bought the phone. Came back in a few days to pick it up. So much for the friendly service. So much for any help. Zero assistance, not even friendly.Thank you for your time.
