Update: one year later, and I never received a refund or an apology. Avoid Best Buy and Geek Squad. You'll receive better customer service from a rattlesnake. There are plenty of other options out there.
December 2023
They Wanted to keep my phone until parts came In. Don’t waste your time. Go to the Apple Store.
April 2023
Went in to buy a new phone. Everything was great, so friendly. Bought the phone. Came back in a few days to pick it up. So much for the friendly service. So much for any help. Zero assistance, not even friendly.Thank you for your time.