Verizon's store in Phoenix offers a range of services for mobile devices, 5G home internet, and business needs. Customers appreciate the helpful and friendly staff, with many reviews highlighting excellent customer service experiences. Staff members like Luis, Leslie, Jayson, Mr. Simon, and Juan receive praise for their professionalism, patience, and genuine care. Customers have left satisfied after receiving assistance with phone purchases, trade-ins, and service setup, often mentioning how staff members made complex processes simple and straightforward. However, there are some concerns about online service and billing issues. Some customers report frustration with dishonest or confusing online sales reps, along with receiving repeated bills for services they never signed up for or do not have. These billing problems have caused annoyance, with one customer requesting to stop receiving emails about a bill for a service they did not subscribe to. Despite these issues, in-store experiences tend to be positive, with customers noting well-organized queues and staff who are friendly, attentive, and willing to educate. While delays may occur during visits, the overall service quality and staff dedication stand out. Customers often leave feeling satisfied with their purchases and confident in the support provided, making this Verizon location a reliable choice for those seeking phones, internet, and related services.
It was very weird vibe, like everyone is just standing there all staring at you. Lol So I was kinda thrown off on who was supposed to help me. They had a lot of workers and it still seemed like people were waiting to be helped. Not sure I all Verizon are like this lol Def going to select a different store to go to
January 2026
Great service, very professional. Very pricey, but hey, at least I have good cell service as I starve to death.
January 2026
Got my the new phone quickly, got everything transferred and back out the door quickly!
