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“I rarely leave reviews, but Emily at Verizon deserves one.
I came in needing a new phone and help with my internet, fully expecting it to be a stressful process. Instead, Emily made everything incredibly easy.
She was friendly, patient, and somehow managed to track down the last blue 512GB iPhone for me when I thought I was out of luck. She got everything set up, answered all my questions, and made sure I left with my new phone and internet service working perfectly.
Great customer service is hard to find these days, and Emily genuinely went above and beyond. If you visit this Verizon store, ask for Emily—you’ll be glad you did.
And I also wanted to mention that the entire team at this store was fantastic. Everyone was welcoming, professional, and willing to help. You can tell there’s a great culture here, and it shows in the customer experience. Kudos to the whole team for making what could have been a stressful visit such a positive one.”
“Rokform is my go‑to Christmas gift shop for the men in my life. It truly is a one‑stop shop, and I absolutely love their showroom in Irvine.
The team—Shady, Claire, Jessica, and Madelyn—are extremely knowledgeable and do a great job explaining the products and helping you find the right fit. My brother‑in‑law is a firefighter and motorcycle rider, and he has gotten incredible use out of the phone case and mount. I am very happy with the products I have purchased & will continue to purchase from them because of their high quality. Thank you Rokform!”
“Cassandra was very helpful and patient, I was dealing with issue with porting my number from MetroPCS and she helped me throughout the whole process and figured out the very last issue that was inhibiting my service from working(all while helping another customer in store with a new line activation and answering the stores phone!!) This girl needs a raise!”
“Amazing, 5 stars all the way!! I came in with a very water damaged phone and was expecting the worst. They were actually able to get it working enough to be able to transfer all the data to my new phone. I'm so happy and so glad I came to this place!! Miracle workers over here”
“Billy’s the best you got very hospitable and the reviews on him meet every expectation remembered my name upon walking in and helped me writhing 2-3 minutes. Billy deserves a raise!”
“Absolutely the best service my wife and I have ever received at a telecommunications shop (maybe even anywhere). Jin was professional, knowledgeable, and helpful. He knew exactly what we wanted to get done and was able to resolve everything in way less time than we anticipated. He took care of everything and made the switch back to ATT so easy.
Highly recommend this store and specifically Jin!!”
“Replaced, while I waited, the batteries in two of my Apple Tags and determined the issue with two others. I appreciate his patience in taking the time to explain to me the issues.”
“Super happy, very good service in this store if they help, my phone had a virus ? and the boy was very attentive and cleaned my cell phone. Come to this store, thank you.”
“I had a problem with my Galaxy phone and he was able to assess and fix the issue right away. I highly recommend his mobile repair stand! I changed the screen protector as well and it was done in a few minutes. His price is reasonable and will use him again in the future!”
“Great service. I had a Verizon bill issue and Ashley was very helpful. She guided me through 5 phone transfers with customer service, trying to find the right person to talk to. The issue was resolved. It took some time but I walked away with my bill cleared out.”
“We had a great experience at the Verizon Irvine location and we were greeted very professionally by Nate. He handled everything for us and definitely went way beyond standard customer service. We were transferring our phones from another carrier and Nate completed the process, including setting up the equipment needed for our streaming services. He was very knowledgeable and answered all of our questions. We left knowing we had made the right choice switching to Verizon and a special thank you to Nate!”
“It took quite a while to move me over from TMobile back, yes back to Verizon but worth every patient minute! Everyone was so helpful from customer service on the phone to my guy Avery helping to make it all happen!”
“I was very very impressed with Jake's total control over the needs that I presented to him.
Very patient and accommodating to my goals, and went beyond my expectations!
Rarely am I this impressed.”
“I'm very satisfied and pleased to have AT&T for my internet service, and cell phone service! NO other companies have made the impossible happen! Thank you, Pamela G.”
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I had an outstanding experience at Metro PCS by T-Mobile, all thanks to Khan. From the moment we walked in, he was professional, knowledgeable, and genuinely attentive to our needs. Khan went above and beyond to make sure my girlfriend got an incredible deal on her new phone, including a brand-new activation line and even waiving the fee—which we truly appreciated.
What really stood out was his honesty and dedication to giving us the best value possible without any pressure. It’s rare to come across someone who combines great customer service with real integrity, but Khan delivered on both.
If you’re looking for top-tier service and someone who truly looks out for you, ask for Khan. Highly recommend!”
“Best place to come if you need a repair pull up asap best service ? Best Shop in the OC ⭐️ highly recommend if you in the area you will not be disappointed I will be back. I got my iPhone 13 repaired here best quality screens and fasho your phone/ device is in good hands ?”
“Daniel was extremely helpful and patient with me and my family while we were trading in our phones and he deserves all the flowers. He radiates positive, supportive and leadership energy from the time we had with him and I believe he’ll become an amazing leader in the future. Once again, he’s a dependable person who genuinely cares about his customers and helping out his fellow coworkers without question.”
“Sal went above and beyond to help my daughter and I out with our purchases. He quickly navigated the line of folks, multitasking and ensuring everyone knew they would be taken care of.”
“Manny my Verizon representative was very professional and helped me get an upgrade to iPhone 17 pro max. Got me some savings along the way. Would definitely recommend Verizon at Beach Blvd. & Atlanta HB to friends and family!!”
“Excellent customer service! Very friendly, always welcoming with a smile, and made the entire experience enjoyable. Professional, helpful, and easy to work with. I highly recommend them and look forward to working with them again.”
“Great versatile SD card that I use daily, would give 10 stars if I could. The customer service lady was also very helpful. Will definitely buy more in the future!”
“Very nice experience overall, they now sell Apple Watches and home internet ?? something we have been asking I took the Apple Watch in payments definitely saved me money”
“Amazing customer service! Everyone at this location is always friendly, outgoing, and willing to help. I want to especially recognize Taylor—hands down one of the best. She consistently goes above and beyond, like Buzz Lightyear, delivering top-tier customer service every time.”
“It's funny, I read previous reviews before deciding to go to that location. Devon's name came up several times so upon walking in, I asked for him. After setting up my new cell- I know why he has received such glowing reviews. Not only is he professional, knowledgeable and personable but his customer service was outstanding!”
11:00 AM - 6:00 PM
520 Spectrum Center Dr, Irvine
Mobile Phone Accessories
“I young lady helped me with my data transfer and was the best service I’ve received from this store.
I don’t remember her name but she wore black framed glasses and a black hijab, thank you for your help !”
“Sophia was incredibly helpful and knowledgeable- she made the whole process a very smooth and easy transition and really looked out for us and what we needed. Super appreciative of her efforts, expertise, and kindness”
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“Morgan, the sales associate, was incredibly nice and professional- he was also helping another customer at the same time with a very complex problem but he took the time to greet me and help me at the same time. I was very impressed with his ability to stay calm under pressure!”