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“Martin was welcoming, kind and patient while us three ladies were loudly and passionately comparing details between the different tent options! He also let us know about the amazing deals they were currently having! Thanks Martin!”
“As a new runner buying my first pair of real running shoes, I was looking for an in-person retail experience that walked me through the entire process. Jordan met me the moment I walked in and I was in the absolute best hands. He asked me all about my running experience, training, and goals. He talked me through every step, explaining his reasoning clearly, and giving me the opportunity make informed decisions. He was honest, kind, and approachable. I felt comfortable asking lots of questions, asking for advice, and having casual conversation to get to know each other a little. The whole experience was dialed in. I loved the foot and gate scan. The retail space was clean and comfortable. The choice of shoes exceeded my expectations. And the service was above and beyond.”
“The uniforms turned out great. Customer service was wonderful. Being that I am in Canada pricing was a little confusing and then shipping and duties on top of that, but in the end it was worth it.”
“I feel lucky to have such a great local archery shop. I just purchased my second bow from West Coast Archery and can't say enough good things about my experience here. Rudy spent lots of time going through all of the new bows with me. He was totally up to speed on all of the updates on 2026 bows and worked with me to find what worked best for me. We shot them all and went through pros and cons of each. Once I selected the Hoyt RX10 I wanted, he did a masterful job building the bow with the components we selected and setting it up for me. We then tuned it and it is shooting amazing.
Big thanks to all of the team at West Coast Archery. Rudy, Hans and Adrienne consistently exceed expectations. I live in San Rafael so its a bit of a drive up there but people, inventory, services more than make up for it. If you're anywhere in the Bay Area do yourself a favor and go visit them.”
“Dropped in to find a Garmin mount, mechanics found one and installed for free, refused a tip, then clued me in to a local race and gave a ride rec (Cavedale) that turned into a spectacular day of climbing. Appreciate shops like this and will need to find a way to give them some of my money”
“The only store for walking & running shoes I’ve ever been to that has a full-size gym-quality TREADMILL to put your selections to the test! Knowledgeable staff that will help find the right shoe for any special fit or foot requirements. A+++”
“Best place to find the right shoes!
The owner is incredibly helpful, friendly, and knowledgeable. Based on our conversation, I could definitely tell that he knows a lot about shoes and running in general.
He was very patient with us, letting us try multiple options and test them by running back and forth until we found the right fit.
At the end of the day, we found the perfect pair, and have been happy with them ever since.
Rose is absolutely adorable and such a sweet dog. I immediately fell in love with her!
I highly recommend Heart & Sole because I don't think you’ll find a more personalized shoe-fitting experience anywhere else. We will be back!”
“Stopped by today had a amazing experience. The man behind the counter was super helpful and friendly . Can wait to go back was worth the almost 2 hour drive 🥰”
“I've been a member for over 50 years. The staff are a great resource for information about gear and often about local trails.
Having a year to return items, means I can truly try things out without worrying about being outside a return date.
At times, REI can be faulted for not always having the most durable gear. But they do stand behind their products. And that means a lot to me.
Yes, you can often find cheaper prices on Amazon. But good luck in getting the level of quality and customer service you'll get from REI.”
“Its nice having an outlet close enough to drive to. Its sucks having to order online then have to try things on. But at least I can just walk into the store and in about 5 minutes or less do my return and be on my way. I would prefer to shop in store but this is how nike is now so I'll just work around it”
“Large selection of golf equipment from all the top brands. 3 stalls to try out clubs in with tracer tech. Used clubs as well. Shoes, repairs, they got it all. Friendly and knowledgeable staff”
“Amazing man who runs this place. Super passionate, encouraging with a great attitude for sharing his skill and love of axe throwing. We were all first timers. Ages 9 to 69! Everyone had a blast. A very fun family birthday party experience for our mother. We felt at home. There's also a shop with lots of goodies. Open free parking in the front and back. Highly recommended for a unique thing to do! ♥️”
“Big 5, in Petaluma's South Plaza was perfect.
My favorite shoe store had what I wanted in-stock (helps if U ask), .... & amazingly On-Sale for $5.00 off.
Sales Tax always a shock at 10.25 % for everyone.”
“If you’re in need of a new kayak or looking to get rigged up, look no further. Billy will take great care of you — trust me. He’s on point, delivers flawless customer service, is well-rounded, and has amazing ideas when it comes to rigging.
Great pricing on both new and used inventory, and a phenomenal builder overall. I’ll definitely be coming back for my next kayak build when I’m ready.
Thank you, Billy and Wind & Toys!”
“Used the Independence Armory to transfer a firearm from Hawaii to California. Employees walked me through the process. The DROS was completed and after the required 10 days I completed the transaction. I would definitely use them for future transactions.”
“I’ve been looking for a place for years that could replace the bladder on my three panel autographed football and not ruin any of the 15 autographs on it as I’ve had it for 20+ years it has been flat for probably 10 of those. They did an amazing job and a very quick turnaround time and now I finally can display the football like it was meant to be displayed. I never really thought it could be done, but it looked like nothing had been done to it and it was original. Thank you very much!”
“They have a fantastic amount of soccer shoe options, many sizes. They are very knowledgeable on the correct brand of shoe’s for your foot type. They have great customer service. They are a secret gem. Sending all our Middletown players down to them. Thank you for your love of the game and all the sports product you carry.”
“This store staff of two greeted me warmly. ‘Kevin’ took me directly to spots having my desired shopping choices found easily! Great selection shopping experience there. The lady @ checkout responded to questions I ask & gave me, & Kevin, specific directions to displays of products I wanted to shop. Kevin helped me to my car & handed my bag of new footwear. They’re the Dreamed-for-Team helpers for shopping I’ve dreamed to have assist me many times when shopping. Some disability issues cause me mobility difficulty.
The teams service is great at the Big 5 Sporting Goods Store at ,2503 Cleveland Ave, Santa Rosa, Ca 95403 I give Five Stars”
“I love to support local and this shop is a great local option to the more branded competitors out there (REI and Sports Basement). I always manage to find some fun and interesting products that I don't always find at the larger outlet options in town. Their product lines are similar to the bigger stores but I find slightly different patterns and styles which is awesome to diversify the choices locally. Around the holidays they really ramp up pajamas, slippers, gift-like items to really help round out your gifts. Even first of the year they still had a good variety which is nice because after the holiday I know the bigger competitors tend to wind down these options for sale. Pricing on these types of products is always on the higher end but they have some great sales and it's nice to be able to support locally knowing you are making a difference in someone's livelihood versus a corporate machine.”
“Mr. Rossi is an absolute professional. I’m just getting back into tennis after not playing for 20 years. He’s unpretentious, considerate, and extremely knowledgeable. He recommended a great racket for me and allowed me to demo one while he got me stringed up. Grateful for his hospitality.”
“My daughter got her first pair of crocs and the employee who helped us check out was so sweet and even helped us add charms to her toddler sized crocs, thank you for making our shopping experience a great one! Love this location and our daughter is so happy with her new shoes!”
“I dinged a star for not having a bargain rack as expected in a large store. It did have exactly what socks I had patiently waited to turn up following my local Kohl’s first not having (though in its inventory program) then closing down. Also, it had a pair of my work necessity shoes. Having worked in shoe retail, I knew I gave the guy a hard time with little results on his end. He was very nice about what I had to admit and had experienced from his shoes, figuratively speaking
“The quality of the customer service here really impressed me. It was my first time shopping at a Lululemon ever. I appreciated that the person handling my return/exchange even signed me up for membership which was really thoughtful!”
“Chill vibe in the Petaluma Adidas outlet. The staff was willing to answer my questions, and even helped find a shoe in the back for me. Left VERY satisfied with my purchase!?”
“I love this store the workers are really nice and I finally found a bralette that fits me ,as someone who is top heavy it is really hard for me to find bralettes that fit and arent out of my price range”
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“What can I say. Guys, this shop has Good people. Not only are they friendly, they are genuine to their core. Gabe has been nothing but a amazing person to ask questions or get advice from. If you have a problem he will work his hardest to help you solve it. On top of that we've meet some great people like Ranger and Cat, who welcomed us in with good vibes. If I lived up here this would be my spot. I'd recommend this place over any in the area!”