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“Faisal provided amazing service on May 31,2026. He patiently, kindly and with expertise helped my mother with a new phone, walking her through the different elements, having her practice and repeating information as needed. Thank you!”
“My mom and I had a great experience at the Lafayette store. There was a short wait time (I usually go to the Corte Madera store where there is a long wait time). All the employees were nice, but Johanna, in particular, was extremely patient with my mom and me as we got my mom a new phone.”
“Found this hidden gem on YELP and couldn't be happier with the service and price!!! Yama and Jim work fantastically together to make sure everyone is happy and electronics are FUNCTIONING!! The turnaround was quick, and these guys know what they're doing!”
“Rhea at the Dublin store is phenomenal! So friendly. So prompt and gray with dealing with multiple people at the same time. Couldn't have had a better experience”
“Josh was such an amazing service provider. I have never in my life had a better service from Verizon than from this store and from him. He is the reason I continued my account with Verizon. We need more Josh’s in this world ! God bless him”
“Absolutely wonderful and fantastic staff here! Felt like they really cared and wanted to help with my issues regarding my refurbished phone! Shout-out to Bree for her kindness but also professionalism!”
“Alaina is amazing! Super knowledgeable, helpful, friendly and very patient with neophytes like me. I really appreciated her help and will only work with her for any future needs.
I returned to the store two days later because I had questions about how my bill was showing. Stephanie was super knowledgeable and helpful as well. This is a great store!”
“Mansoor was a huge help—very patient and polite throughout the entire process. He took his time assisting me with my upgrade and made sure everything was transferred smoothly from my old phone to the new one. He even double-checked that all my emails were set up and working perfectly.
I really appreciate how the team at this store goes above and beyond to help customers. It’s a completely different experience compared to some other Verizon stores, like Walnut Creek, where it often feels like they don’t have the time to assist you properly.
I highly recommend coming to this location.”
“Daniel Daniel Daniel-All day!!!! Pleasant man welcoming fixed my major issues I had from the hayward store and the ATT customer service. I was driving around town with a service that cut off from one phone to another-so was very frustrated at the customer service # I called. Ive went to hayward ATT-today-aside from Vanessa! The other team members are not helpful. I had been to two AT&T stores today to gladly walk into the Pleasanton AT&T to meet Daniel. I will never go to another AT&T store again come in and ask for Daniel Pleasant willing not pushy You All the things you need with all of this technology. I am very grateful!!! Will buy all products from him!!!!! Thank u”
“My customer service experience at Victra Verizon Authorized Retailer in San Ramon was excellent. The store is conveniently located at Diablo Plaza. Mustafa was very helpful and did a great job handling our transfers efficiently and professionally”
“Excellent service here, well trained people with knowledge. Store manager has everything under control, so far well management of what I seen that's what makes good people in the store”
“A bit confusing for the older set, but after monkeying around for an hour, I finally got through. Oddly, Google kept saying my phone # and email were 'invalid,' even though I was hooking up from that very phone connected to that same email. Tried about 4 times making sure it wasn't my typing which, admittedly, is not particularly good. After that I tried the 'six year old' approach and just flopped around. One of them worked.
(Don't ask me; I'm still clueless.)”
10AM - 5:30PM
20638 Patio Dr, Castro Valley
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“Has fixed my iPhone and iPad screen, he also replaced iPhone screen after I had some issues for free. Reasonable pricing and service is done fast. Would recommend”
“Outstanding experiance with Mary. She helped me right away without any wait and took the time to map out the best offers available so I walked away with an incredible deal.She was Supportive and Super efficient, You can tell she really cares about her customers. 10/10 service!
Thank you So much Mary!”
“I usually don't write reviews unless I really feel impressed by the service. I had never been to this store before. When I lost my phone and bought a new one there, I ran into a problem with my SIM card. Fortunately, the store manager, Safi, and his helpful associate stayed with me until everything was sorted out. While I was talking to them, Safi also took care of changing my work DirectTV service and found me a much better deal. Thanks to them, I ended up saving hundreds of dollars! I truly believe that without Safi’s help, it wouldn't have been possible. Five stars just isn't enough—I wish there were a seven-star option! I highly recommend this store.”
“Carlos was soo very helpful. Much better than my previous phone purchase at Vallejo store. Reassured me that I should not have to switch phone service. He immediately noticed I was 25-year customer. And treated me top notch. Thank you!”
“Staff was knowledgeable in answering our questions and helping us set up 4 new phone lines and move our existing phone numbers over. This is a way better experience than trying to sign up online, where the website is kind of buggy. He was also able to speak English, Mandarin, and Cantonese. 😲”
“I stopped by this store just to ask a question. The store Manager Miranda helped me and explained to me i was eligible for upgrades and the process was super easy. Miranda was great and really knowledgeable. Glad I walked in her store.”
“By Far the best Metro by TMobile store front on this side of the Bay Area! They are a very knowledgeable team that understands its customers and their needs. They dont try to Upsale, they get you the best deal for your hard earned money. They are the definition of teamwork making the dream work because they all understand the dream! Thanks again for all your help. Deals change all the time, go check them out while the deals are hot!!”
“An over the top exceptional experience with the one & only Claudia who is the sales associate with Boost office. You are so fortunate to have her on your team. Never let her go! Claudia was instrumental in setting up my significant others cell phone . Bless her forever.”
“Needed help with a device and stopped by the Apple Store at Stoneridge. Despite how busy the store was, the entire process was smooth and efficient. The staff was welcoming, knowledgeable, and genuinely interested in finding the best solution rather than rushing through the interaction.
What impressed me most was the level of patience and expertise. Every question was answered clearly, and the associate took the time to explain my options in a way that was easy to understand. The customer service felt personalized and professional from start to finish.
The store was well organized, easy to navigate, and had a great energy. It's clear the team takes pride in creating a positive experience for customers, whether they're making a purchase, getting technical support, or simply learning more about a product.
I left with exactly what I needed and a much better understanding of my options. Experiences like this are why so many people continue to trust Apple for both products and support. Highly recommend the Apple Store at Stoneridge!”
“I want to give a shout out to Cynthia for her extraordinary dedication to her work! January 6th, I walked into the store, to take a number in line. The line was out the door, and of course I was in a rush to attend a class. I asked the customers in front of me to hold my place in line, and shopped Nextdoor. When I came back, I was next in line. Cynthia is an amazingly patient employee with incredible ability to multi-task. She was all alone working the crowd. Once I reached my place at the counter, she happily worked on my phone along with TWO other phones simultaneously. Cynthia goes above and beyond her responsibilities. Your company is blessed to have such a hard working girl! Give this girl a raise. Best of all, I wasn't late for the class I needed to attend across town. I'm so grateful for her diligence.”
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“Edward was great. He was courteous, patient and walked me through the entire process of getting my new phone up and running. He was also excellent at helping other customers as they came into the store during my phone purchase so that everyone felt like they were being helped. Danville is lucky to have an AT&T with such a nice employee with great customer service and sales skills.”