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“I’ve been coming to this UPS location for years, and it honestly feels like family when I walk in. PJ is always so sweet and goes out of the way to make sure I’m taken care of, and the whole team is just wonderful. They’re always on top of everything, super attentive, and you can tell they genuinely care about their customers. I’m so grateful for the kindness and consistency they’ve shown me over the years — it really makes all the difference. ?”
“I have o my used this locations for returns but even with a simple task like this the Customer service from everyone at that store has been exceptional.
The stalk is friendly and they go out of their way to provide GREAT customer service.
I have now recommended them to everyone I know for notary service to ensure I get them business!”
“As Newman said, ‘The mail never stops.’ Somehow this UPS keeps up anyway—fast, reliable, and unfazed by the nonstop flow. The staff is always efficient and professional.”
“We had an outstanding experience at this UPS Store, thanks to Nico! He went above and beyond to help us out and made the entire process seamless. Nico was not only incredibly friendly but also very thorough and informative, taking the time to explain everything clearly and ensure we were well taken care of. His professionalism and genuine care for customers truly stood out. If you need exceptional service, ask for Nico—he’s the best! Five stars all the way!
If you’re reading this Nico, thank you once again!”
“Such a pleasant experience coming in here. The owner was very helpful. It relieved me of the stress in fulfilling my purpose. Just wish all business are as helpful.”
“I always have such an easy transaction when coming to this store. The manager Kristen is fantastic, always gets the job gone and never makes you feel rushed even if the store is busy. She takes the time to make sure I get what I need and because of her I drive out of my way to come to this location. I know I’ll receive the best customer service if I come to her.”
“Mitesh was very helpful with all my shipping questions and needs. He offered good advice and quickest shipping for what I needed. I visit this UPS site often and they are always up to par and efficient!”
“I did a printing job and I was amazed at the turnaround time. The staff were so polite and helpful. I would definitely go back for my printing requirements. They also do other things like shipping , fingerprinting and notary.”
“Incredibly friendly and patient staff. They clearly helped me and guided me through my international shipment. Dylan and Massimo deserve a raise for there kindness : )”
“The service here is fantastic and has always exceeded my expectations. As a business owner and longtime mailbox holder, I have never had a single issue and have always been notified promptly when packages arrive. Amy and her team are attentive, well-trained, efficient and pleasant. The value-add to my business certainly exceeds the cost and I would recommend them enthusiastically over other providers.”
“I had such a fantastic experience at this post office thanks to a truly outstanding young man named Mohammed. From the moment I walked in, he greeted me with genuine kindness and professionalism. He went above and beyond to help me ship out my package, making the whole process easy and stress-free.
Mohammed was patient, knowledgeable, and incredibly courteous. He took the time to double-check everything, ensured my package was secure, and even offered helpful advice to make sure it arrived on time. It’s rare to come across someone who takes such pride in their work and genuinely cares about helping others.
This level of service is something you don’t see every day, and it absolutely made my day better. The post office is lucky to have him—thank you, Mohammed, for your kindness and excellent service!”
“This shop is a GEM for working professionals and frequent Amazon returners. I regularly ship urgent, sensitive documents via UPS and FedEx, and this has become my go-to spot.
Ignore the older one-star reviews—the shop changed management during COVID and is now run by Lauren, who’s brought great energy and service. The team is always helpful and friendly.
I’ve never had a package go missing here (can’t say the same for a FedEx Ship & Print location I used to use). I’ll definitely keep coming back.”
“We used the UPS store for notary services when our bank couldn't accommodate us. Andre (Andy) was amazing: efficient, knowledgeable and quick. He had us in and out in a jiffy and accommodated my disabled relative at a lower counter without having to request it. Super service, clean, well-lit store. Highly recommend!”
“Great people. Always friendly very helpful. Will carry heavy items out to the car for my wife. Who has a back issues. Highly recommend this store for anybody needing a good place to hide your stuff from Porch pirates. ?☠️”
“Michael at postal annex had great customer service went out of his way to help me on a tracking issue when you didn't even have to I appreciate it all of his help and great customer service you guys should come for all your USPS FedEx needs here”
“Came in for an insane amount of amazon returns I had because I like to do them all at once lol. The owner was super helpful & kind with the returns and even gave me some jersey mikes coupons!!”
“Mason, the store manager working today was so helpful. I feel that he went the extra mile to help me with a challenging and difficult return to China.
The merchant return address was in Chinese characters. I was able to get some of the address translated into English, but the rest Mason was able to translate in Google. Also, USPS rejected the address format and Mason had to resolve this by continuously reformatting and submitting the return address until it was finally accepted.
I just want to publicly thank and recognize Mason‘s efforts and highly recommend this store
Thank you !”
“Shoutouts to Paul! Been dropping off USPS & FedEx packages here for almost 3 years now and always been smooth. Also, balikbayan boxes are always delivered within the promised timeframe”
“The staff here, such as Freddy, are super friendly and welcoming every single time I come in. I originally decided to get a mailbox at this location because my mail was being stolen while living at one of the apartment complexes owned by the Irvine Company, and choosing this UPS Store was the best decision.
I've never had an issue receiving packages here. Everything is handled smoothly and securely. The team is always happy to help, answers questions without rushing you, and genuinely makes the experience easy and stressfree.
It's clear they care about their customers, and that's why I continue to come back. If you're looking for a reliable, safe place for your mail and packages with great customer service, this is the spot.”
“Generally friendly staff. I've only ever gone in for Amazon returns, now that FedEx Office offers that service I come in less. Had to do a UPS specific drop this afternoon and things went smoothly.”
“So I never thought I’d review a post office, but the team here (Vishal, Justin, and Dhiren) were TOP NOTCH. Really was a pleasure to interact with them and got my mail sent. Keep up the good work.”
“I come here all the time! They are really great help! The ladies behind the counter are quick, efficient, friendly and very knowledgeable! I come here to take care of all my printing, copying, faxing and scanning. The rates are super fair and affordable!”
“This is not only the best ups store in town, it is one of the nicest stores period. It’s a pleasure to come in here. Staff is accurate, helpful, and effective.”
“The staff at this mailbox office is top-notch! Always friendly, helpful, and quick to assist. Their excellent customer service makes managing my business mail a stress-free experience”
“The best Notary service in Lake Forest/Irvine/Mission Viejo area.
Super friendly, went to next level to help us for our notary requiring two witnesses on it.
Many thanks!”
“Not sure why there are no many negative reviews for this business. My experience at this location was always pleasant and professional. They offer lot of services at the store including UPS, USPS, Fedex, DHL, passport services, passport photos, stamp books, binding, printing, key making, office supplies .It's convenient and will return”
“What a joy and a pleasure to do business here! I just needed to do an Amazon. The are no longer The UPS Store but they still do the returns. Thank you for making it so easy and doing all the work for me! You are a blessing!”
“I sent a 100 + yr old family heirloom vase thru A-1 Mail to Washington State! Tagel personally double packed the vase as if it were own….she also had me generously insure it, as well. THANKFULLY, 3 days later my pkg arrived safely to its destination! Thank you very much for taking such personalized care of my priceless treasure!”
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“Excellent experience at the UPS Store! Shawn went above and beyond to help me and made the entire process easy and stress-free. It’s rare to find someone who is both professional and genuinely friendly, but Shawn was exactly that.
He was patient, knowledgeable, and took the time to answer all my questions. Whether you’re shipping a package, printing documents, or handling returns, customer service like this makes all the difference.
The store was organized, efficient, and I was helped quickly. Shawn’s positive attitude and outstanding customer service are the reason I’ll continue coming back to this location.
Thank you, for making what could have been a routine errand such a pleasant experience. Highly recommend this UPS Store!”