“One of the best retail experiences we have had at the Irvine Spectrum. Tyler was so friendly and went above and beyond expectations. Tyler was extremely knowledgeable about all the vans products we were interested in and he even anticipated our needs by bringing out similar items for us to try. Tyler and this vans location are setting the bar.”
“I was helped as soon as I walked into the store. Measurements were taken quickly and I was able to make my purchases and get on with my day without undue delay. The person helping me was knowledgeable and respectful.”
“I ordered a pair of new balance online, got them and had to return them because of the size.Came to the store and right awayThey greeted me.They both were very nice to me and SUPER AWESOME. Thank you for making my experience at that store amazing!”
“Five stars! And they didn't even have the shoe I wanted. Let me explain...I bought a pair of oxblood 1461's in 1993 from a store in Manchester England. After 30 years of use, I recently walked a hole through the toe in the leather and not the sole. I know. Unbelievably reliable shoe.Needless to say, I wanted another pair and went to the local shop. Told my story to Sydney (hopefully I spelled it right) who immediately explained the Made in England vs. other manufacturer locations, quality etc. Set about to find my replacements, and...they didn't have them.Instead of saying "oh well, sorry" and heading off to another customer on what was a very busy night with lots of people wanting help, she went to find another 1461 in my size to try on and be sure the fit was right. Then Sydney helped me determine how to find the right shoe online and offered extras to make my new shoes less painful during the break in period. (Those of you who wear Docs know what I am talking about!)I was so impressed by the customer service I went and told the managers how awesome Sydney was.Docs are awesome and so is the staff and service at this location. Go buy from them! They deserve your business.”
“The clothes are super cute and stylish. Alison, the associate in there, was very welcoming and gave great recommendations. I didn't end up getting anything today, but the customer service made my day, so I'll definitely return.”
“So I'm trying to get back into the gym so I decided to go to the Irvine Spectrum to get done new gear so when I go to the gym I feel new and motivated I got rid of my old gear that I use to wear for the gym and decided to hit some new gear to work out and so I did and when I went to the champ store at the Irvine Spectrum this worker by the bane of Trent Let me tell you this guy his job he went with me to look for my correct size and even advice me of other options I might be interested he even explain the return policy just in case there was something that wasn't what I thought I needed this kid took of me made me want to go back and shop some more so if you ever in the Irvine spectrum area and need some gear drop by but unfortunately since they have cool stuff they go by quick”
“If you receive 1 day deals via email, go to this store to purchase if you're in the area. Compared to other smaller locations, they are always stocked and their daytime manager Haroun takes really good care of customers. I do miss the old GM Isaac who was like a friend to everyone.”
“Best sandal store ever. Ten out of Five customer service, super helpful! Impeccable service. The girl at the register referenced Its Always Sunny! Then the brown hair girl started tap dancing! CRAZY! The store is always very clean and smells good too.”
“The wife and I went to the Foot Locker at the Spectrum Center in Irvine on Thursday 10/26/23 looking for a pair of sneakers for our 13-year-old granddaughter. As a senior couple we were a bit lost as far as purchasing the right ones. Thankfully we were assisted by Jocelyn, this young lady went beyond our expectations to help us. She was so patient with us and was very knowledgeable about all the shoes. It's rare to find this type of service in many stores. We will absolutely make this Foot Locker store our go-to for future purchases. Thank you, Jocelyn.”
“Stacey was extremely helpful to me and my friends, and she even showed us clothes we had initially missed but ended up buying. Would visit this store again purely for her customer service :)They don't carry sizes bigger than XL but you can order them easily, and the selection of clothes is great and pretty.”
“Shout out to Michelle she's amazing and she's so patient! Definitely the best customer service I ever received!!! Thank you Michelle for helping us with our return and purchase!”
“The staff at this Hurley Store at the Irvine Spectrum was so friendly and helpful. Rare to get this kind of service at a retailer anymore so felt like I should leave them some positive feedback for their service!”
“Had to return an online purchase and the associate who helped me was so great! I can't remember her name but she was the movement manager and she was so friendly and helped me find the right size in a jumper that I've been wanting! The store is beautiful and I'd come back for just the wonderful service!”
“I recently had the pleasure of visiting the Adidas store, and I couldn't be more thrilled with the outstanding assistance I received from the knowledgeable and incredibly helpful Aritz. From the moment I walked in, Aritz's warm and welcoming demeanor set the tone for an exceptional shopping experience.As someone who can sometimes feel overwhelmed when faced with a plethora of choices, I was initially unsure about which pair of shoes to choose. Aritz's genuine enthusiasm for his job and expertise in the products quickly put me at ease. His understanding of the various styles, features, and performance aspects of each shoe was truly impressive.What stood out most during my interaction with Aritz was his unwavering patience and dedication to ensuring that I found the perfect pair. He took the time to carefully listen to my preferences, ask insightful questions, and provide thoughtful recommendations based on my needs. It was evident that he genuinely cared about helping me make an informed decision, rather than simply making a sale.Aritz's friendly and approachable nature made the entire process enjoyable, turning what could have been a stressful decision into a delightful shopping experience. His passion for the brand and commitment to customer satisfaction truly set him apart.Not only did Aritz help me find the ideal pair of shoes, but he also shared valuable insights about Adidas' commitment to quality and innovation. His product knowledge was not just limited to the shoes themselves; he went above and beyond to provide information about the brand's ethos, which only strengthened my confidence in my purchase.I left the Adidas store not only with a fantastic pair of shoes but also with a newfound appreciation for exceptional customer service. Aritz's professionalism, kindness, and dedication are a shining example of what makes the Adidas shopping experience truly outstanding.I want to express my deepest gratitude to Aritz for making my visit to Adidas memorable and enjoyable. Thank you for your outstanding service, Aritz – you are a true asset to the Adidas team!”
“Chingon store!!!! Best customer service everrrr, they carry Diamond supply co, riot society, Nike sb, and good ol’ champion! My go to store, PLEASE SHOP HERE ??”
“Great employees, they are so friendly and welcoming. I recommend to check out this store. It is full of amazing shoes. They also have great prices for shoes. I bought some Yeezy Slides for only 180 dollars. Definitely coming back.”
“**************** Outlet Asics store was very helpful as it was first time trying Asics sneakers. Although the store did not carry 2E width, I made a few orders online to find the correct fit. Therefore I had to return a couple of orders. Returns were easy through ****** I got anxious about a couple of orders so I did follow-up with customer service who were very responsive and helpful. Refunds took within 1 to 6 business days of their warehouse receiving them. I have now made the switch to Asics Gel Kayano as a long time wearer of New Balance's 990.”
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“The gal who helped me out was very friendly and patient. She answered all my questions, brought different shoes out for me, and despite that it was getting close to the time to close, she made sure to offer great customer service!”