“1st time there, they had everything we needed. We were helped by a guy with orange hair? I told him, maybe change it, cause he looks kind of like Trumpkin Pumpkin!”
“Harbor Freight has always come in clutch for me when I need a specific tool or set of tools at great prices. The staff here are extremely friendly and are always willing to lend a hand.”
“My husband and I went to this location to purchase a specific item. We ended up asking for assistance, and my husband was completely stoked on the customer service. Mark, Olivia, and Dave spent a lot of time and effort helping us look for what we needed, and they did an outstanding job. There was a discrepancy with the inventory of the item, so finding it was like a needle in a haystack. We ended up getting what we needed, and are completely impressed by the diligent and thorough assistance they provided. Mark was exceptionally fantastic and very kind and helpful. After this experience, we are sticking to home depot for our home improvement needs!!”
“I want to express tremendous gratitude for Tina, the manager at the Oceanside, Vista Way, Home Depot, for providing one of the best customer service experiences our family has ever had. While we were trying out beach chairs, my 7-year-old daughter accidentally hit her head. Tina immediately came over to make sure she was okay. After checking on her, she went and got an ice pack, and when she realized my daughter needed another, she quickly brought a second one. She stayed attentive throughout, checking on her, bringing her a lollipop to cheer her up, and thoughtfully giving one to my other kids so no one was left out. What impressed me most was watching her lead. She was clearly managing the store, coordinating with her team, handling her responsibilities, yet she gave our family her full attention. She never made us feel rushed or like we were interrupting. She even took time to show us how to properly adjust the chairs. At the register, the system alerted us that the chairs had been flagged and couldn’t be sold, but that didn’t diminish our experience at all; we still purchased other items. As the co-founder and president of a chain of medical clinics, I’ve worked with leaders for many years. And it’s rare to see someone balance operational excellence with genuine compassion the way Tina does. Her leadership and heart left a lasting impression on all of us. We all wanted to find a way to express our gratitude, especially because she made such an unforgettable impression on our children. Home Depot is fortunate to have a manager like her, and we sincerely hope she receives the recognition she deserves.”
“My mother always goes to this Lowe’s and raves about Donna, she is her paint guru! She is very friendly and personal and always remembers my mom. Exceptional costumer service !”
“I didn't get what i originally came for but I did find some good stocking stuffers. There were a couple of workers who helped me find what I was looking for but ultimately wasn't what I had In mind. Friendly service. They do give military discount if you download the app.”
“Excellent high quality products and amazing customer service. It's also a family owned business. The products here are much higher quality and have more variety to choose from then any other vendor I've seen before. If your building a new home or remodeling, your going to find authentic craftsmanship on door handles, knobs, hooks, and custom hardware from B&M, to be ideal for your homes décor and functionality. It's always a pleasure working with Christi at B&M hardware!”
“Lowes is super convenient in terms of location for us. Items can be hit or miss though so I would suggest researching what you need online to see if they carry it in stock before you go. For example, we found out our exhaust fan model was not sold here despite looking similar in size and shape but actually Home Dept carried it. We've also purchased quite a bit of paint from here and this seems to be the only section where you can immediately spot an employee. My husband has purchased several small things for our home including outlets, light fixtures, and screws. They easily take returns so that is always a good thing too in case things don't work out”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.