“I booked my rental car online, and when the car was brought out, it was smaller than I expected. Ray, the attendant, was extremely patient and took the time to show me several other options. He didn’t give up until he found the right car for me. I really appreciate his patience, understanding, and commitment to providing great customer service. Thank you, Ray, for making the experience a great one!”
“I recently had a challenging travel day filled with multiple flight delays and setbacks. After a long day of work and numerous airline complications, I even had to change my original arrival airport from Santa Barbara to Ontario just to make it into California. I finally arrived at Ontario Airport in the early morning hours on Friday and rented a vehicle from National. The young lady who assisted me at National was outstanding. Despite the late (or rather early) hour and my exhaustion, she treated me with great care and empathy. She patiently helped me locate my car and made the entire pickup process much smoother than it could have been under those circumstances. I truly appreciated her kindness and professionalism. I returned the vehicle to the Enterprise location in Oxnard on Ventura Boulevard, near the Costco store. There, Crystal, the manager, was also excellent. She was professional, helpful, and efficiently assisted me in resolving and adjusting an extra charge that had been applied to my account. Her support made a noticeable difference. Unfortunately, my experience with the Executive Elite department was disappointing. As an elite member, I expected a higher level of service and priority treatment, but that was not the case. In contrast, the frontline staff at both National and Enterprise treated me far better and with more attentiveness than the Executive Elite team. Overall, the on-site employees at National (Ontario Airport) and Enterprise (Oxnard) delivered great service under difficult circumstances. The weak point remains the Executive Elite support, which fell short of the standards elite members should receive.”
“I absolutely love this Enterprise. I’ve been to so many and I have never met anyone like Sean and Ryan. Ryan answered the phone when I called and provided 100/10 experience. Then when I arrived Sean was very efficient and amazing throughout him servicing me. This location does not feel like a rental facility, Sean and Ryan made this feel as if I was here to be served. Who ever is the management in this location please give these men a raise!!!!”
“The guys at this enterprise car rental are great! It’s convenient to Ontario International Airport , they had a great selection of cars and the Kaiser great and the place is really clean! They also had pretty darn good rates and a good selection of vehicles! Thanks guys!”
“We had a great experience at Crown Toyota! Julian, our salesperson, was excellent from start to finish. My 18 year old son went in to purchase his first car , and Julian made the entire process easy, comfortable, and stress free. The price was great upfront, and they worked hard to help my son get a good interest rate, especially since he is just starting to build his credit. He purchased a Toyota Corolla that was reasonably priced, and they made sure the car and monthly payment fit comfortably within his budget. We never felt pressured or pushed into something he couldn’t afford. We truly appreciate Julian and the entire team for making my son’s first car buying experience such a positive one. Highly recommend Crown Toyota!”
“I’ve rented a car from this company twice, and both experiences were excellent. The staff is professional and helpful, and the manager, Diego, deserves special appreciation for his great attitude and support. Everything was organized, quick, and hassle-free. My deposit was also returned to my account within 72 hours. Highly recommended!”
“Darren in returns is one of the nicest people I’ve ever met. Initially, when I was renting a car from Alamo I requested a Rav 4. Reshika worked with Darren to find the car- and I know they out in so much effort as stock was dwindling. He got a return ready in a short time and i drove off. 15 min later I realized I was not comfortable in the rav 4. If it would have been a single day rental I would have grin and bear ? it all the way, but this was a week long rental and I didn’t want to be miserable. Darren immediately recognized the car on my return in 15 min and was SO understanding and kind. I ended up renting an Audi Q 4 Quattro for a substantial amount more but it was comfortable and a good way to test if Audi might be a next lease for me. Anyway- on return. Darren greeted me and remembered me. That’s always nice. And he was just so personable and we talked about different model cars for a moment as I explained I’m in the market for a car but haven’t settled. He’s so knowledgeable about cars, he’s super friendly and kind to engage with. Just genuinely a super nice person. So grateful for the interaction- He is a stellar employee and an all around wonderful human. ????”
“This is my first time using Costco Travel. Mark was amazing. He took care of us in the most efficient way. The car pick up was smooth and quick. This is exactly what you want when travelling. Awesome job.”
“Is not colocated at the terminals, they do have shuttles that run almost constantly or it’s a 30min walk from terminal 2. The people at the lot were very nice and helpful and definitely deserve all the stars however not advertising it’s a shuttle ride from either terminal is annoying.”
“Thank you to this Enterprise location and their staff for finding my 4 year old daughter's stuffed animal in their rental car and for holding onto it for me! They were so friendly, kind, and even gave me a little enterprise car toy to give my daughter with her stuffed animal she sleeps with every night! Thank you, Enterprise!”
“This is far the best dealer I’ve been to. The staff were all nice from Nelson Temores, David Blumenthal, Emmanuel Dike & Jeanette Daza. These people will do everything for you to be happy & will find you the car that you want.. I highly recommend this dealership & I’ll guarantee that you made the right choice. No dealer treat me like this people did. I thank you for all the things you did for me.. I’m so happy with my 2021 Toyota Sienna Hybrid”
“The person helping us was super helpful, my name was on the reservation but my fiancé who is over 25 would be driving. The employee kindly rebooked the reservation for the same price so that my fiancés name was on it and we could avoid the under 25 fee.”
“I arrived with anxiety from a rough day with my own vehicle issues. I inquired about a rental, and Yosh provided excellent service. I had concerns and he definitely made my experience a good one. Handled each customer in a timely and professional manner. Thank you so very much.”
“Rented a wheelchair van for a quick trip with a wheelchair passenger. The rental went great and the rep, Alicia, was stellar. She's so accommodating and gracious. She helped us pronto and secured us a good deal on the rental van. We mad a mistaken returning the keys but she was again gracious with us and I'm very likely to rent again. It is true they are not at the airport and the vans aren't the latest models but the price is right and the service is stellar, especially from Alicia. Thank you!”
“They need a few more signs for the return area, as Budget’s is all the way around the back. But it was a quick and easy return. Liz was very professional, prompt, and friendly.”
“Great staff whom are extremely efficient at their job. They genuinely care about customer care and satisfaction. The other I calm and I'm with my husband to rent a car and they had one easily available & ready for rental. (Unlike enterprise who were "out of cars" ) when I came back in a couple days later I showed up right when they Werribee closing (not knowing they close at 6) they gave me help right away and I was able to turn in my car in less than 5mins. All in all great customer service and efficient car rental. I don't recall the two gentleman whom helped me but thank you I truly appreciate it and you helped me out a ton.”
“Very efficient and pleasant experience renting a car here. The shuttle service was also convenient. The signs and everything were perfect and not confusing. Recommend it.”
“Had a great experience! Please read before you book. You need a CREDIT CARD AND ID BOTH NAMES HAVE TO MATCH. I paid the pay now option online! ONLY BOOK ON REGULAR WEBSITE!!! Don’t book on another third party! Also I did notice not many cars. I booked a small suv and got a Jeep! I also showed up at 5:45 am to get my vehicle was in and out by 6 am. I wasn’t pressured to add a driver or to purchase insurance. My company covers it.”
“All went well until the representative gave had me get in a vehicle other than the one listed on my paperwork. He put me in the same vehicle with different license and VIN #. It took the exiting attendant over 30 minutes to change the vehicle over to the correct one. The line behind me grew longer as I waited patiently. This could have been prevented had the original clerk did his job and took his time to locate the correct vehicle or had me return to counter to add the correct car to my rental agreement.”
“I've rented cars from his place numerous times. Easy access from ONT via free shuttle service. Lots of.cars to.choose from I rent from Alamo, Avis, National, Enterprise, and Payless. Customer service are friendly and helpful. Fox and Eurocar free shuttle service is located in this center. The reasons why I gave it 4 stars is because their shuttle service is slow.”
“Extremely frustrating experience. I reserved a 7-passenger vehicle because I was traveling with seven family members, but the vehicle only had six usable seat belts. Customer service hung up on me three times before finally sending me to Victorville for an exchange. After driving there, I was told they couldn't help and I had to drive roughly 1.5 hours back to Ontario Airport. At Ontario, Roy was dismissive, rude, and showed very little concern for the situation. He even offered me a dirty replacement vehicle and told me to find someone outside to clean it. Thankfully, Jesse stepped in and completely changed the experience. He was compassionate, professional, listened to my concerns, and quickly found a safe 7-passenger vehicle for my family. The only reason im giving a 5 star is because Jesse deserves 5 stars and recognition from management. Unfortunately, the rest of this experience was unacceptable and took hours away from our family vacation.”
The rental market in New York can be tricky: prices fluctuate and some companies add unnecessary insurance or extra fees. Travelers recommend booking early because making a reservation several months ahead can lower your price. It's also important to pick a reputable company and read the terms carefully to avoid hidden charges. Below you'll find local advice on where to find affordable car rental in New York and why Drivo stands out.
