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“The guys are all hardworking and professional! The store is very clean and has a very pleasant atmosphere the minute I walk in, George has helped us many times with getting our phones and the manager is always ready to help us with any extra attention and help we need!”
“Had a visit to the mobile at the franklin store. Valentina was the young lady who helped me and she really awesome took care of me in no time. It was a pleasure to meet her . Will definitely come back to this store.”
“This is the only Boost I've gone to for over a year now and i live over an hour away! When i pay my bill i do it online, but when i need a phone i come here. Kavon hooked it up again! ?”
“Rosa went above and beyond today helping my mom and I set up and transfer new phones. She was patient with the questions we had and even ensured everything transfered. Thank you!”
“This place was amazing! I needed a few accessories because I forgot mine at home and needed them for work. Staff got me taken care of! :)
Up the street was another store we went to first. We showed up at the Metro by T-Mobile down the the street at10:30 to look at some accessories. (They were supposed open at 10:00am) Walked up to the entrance and young lady was just opening the front door. We stood and waited for about five minutes looking at her inside the store. We tried to open the front door in hopes to get her attention. She was ignoring us. A good customer service staff person would have turned around said I am sorry I am running late I can help you in a few minutes. We would have been understanding. Nothing.
I am happy we ended up at this location because I do not want to spend my money at the other store! So I am letting everyone know use this store not horrible place down the road!”
“Excellent customer service. One young lady helped me with a defective device to an upgrade and also helped with troubleshooting an earbuds issue I was having. Completed all within a work lunchbreak with no waiting.”
“Saved our construction project timeline in Downtown Sac by getting us fiber like speeds installed in 4 days after ordering! Service has been working flawlessly for months now. They are very flexible with contract terms which is also super helpful for limited 1 to 2 year projects.”
“A continuity of majestic customer service.
A shout for ADRIAN, MALIK, and DAISY.
Thank you guys u made my day.
Wally Jo's THUMBS-UP.”
“This was by far the best experience I've had at a phone store overall. I was helped by Julio. He went above and beyond to make sure my need were met, my concerns were addressed and ensure I was informed of each step and product. He is an amazing individual and employee and has won my long term commitment to T-Mobile! Thank you Julio!”
“Huge shoutout to Mikail! Not only did he go above and beyond to make sure I was taken care of, but even his kindness towards my children made us feel more than welcome!! Thanks man!!”
“Ask for sales rep Kevin at this location. He is the best T-Mobile expert that can help you with any phone and service needs.
Veterans and military personnel have huge savings at T-Mobile too. I have my whole family boarded on Magenta Military plan from AT&T, which is outrageously expensive.
T-Mobile is the best out of all service providers.
Want proof? Just compare T-Mobile stock (NASDAQ: TMUS) to AT&T or Verizon stock.
I will keep my T-Mobile service till I die. ?”
“Came in to switch my internet service. A manager greeted me shortly. Anthony understood my request and had experience in handling it. While he was busy working in the system, he provided me with good customer service and answered all my questions. He completed my request in 30 minutes. It was a smooth process. I really appreciated his help after being stressed out from poor customer service received via phone and bad online reviews. I hope all Xfinity customer service can be like this, especially the 1-800 line. Thank you Anthony!
One thing to improve is to include a phone number for the local store, so I can call upfront and confirm they have what I need before coming. Unfortunately, only the 1-800 line was listed.”
“I had my Tmoble Samsung Galaxy phone for about 5 days and thought it was time to put a screen lock code on it. I keep all my passwords in Excel. And I must have entered the code into Excel incorrectly!! I took it back Tmobile and the usual factory reset method did not work. Mike at Tmobile took a good deal of time and took quite a few steps to reset my phone. As he told me, the reset only worked because I had my old phone with me and I knew my gmail password. Mike, thanks for saving me from having a very expensive paperweight!”
“Amar is the man! Fernando originally helped me assess my situation. After mulling things over, I decided to just get a new device and join the Verizon train. Amar took things from there and made the entire experience smooth. He answered all of my questions, has extensive knowledge on products, policies, accessories, and is just an overall very helpful. I appreciate his time and hard work in getting me in and out within a very timely manner!”
“Xfinity actually works. Had Consolidated for years and tried to upgrade to Fidium. They messed up my installation date and billing so many times that I just walked into this Xfinity store and asked to switch. They arranged for a tech to set up my Internet THAT WEEKEND. Billing is straightforward without stupid fees, the fiber internet actually works at the advertised speed, and the dudes in the store are all pretty friendly and helpful.”
“Verizon messed up big time when they put an almost $300 dollar charge on our account, for which I wasn’t informed I had signed up for. After being on the phone with customer service for several hours, all they did was credit $75. I went in this store to completely cancel our service because we were just fed up. The manager and reps here were very helpful and they were the reason I did not cancel my services completely. They helped us get our issue resolved and gave us a better and newer service, the service I had initially wanted. Huge thank you to the workers here!!”
“This really is your friendly neighborhood computer fix-it shop!!! These guys are affordable and knowledgeable. They really know what they are doing. The gentleman who fixed and upgraded my laptop was patient and very informative. He really took the time to explain to me what he did to my old laptop. I have dealt with them twice and both times it's been stellar service and pricing.”
“I needed help with account servicing. I received the best account servicing ever from the guys working here..I called main T-Mobile on the phone and they couldn't help me....but the employees at the store were able to help me with my issues and went the extra mile to solve my problems, with the T-Mobile phone agent when, T-Mobile agent on the phone could not help me. Forever grateful to the guys at T-Mobile Delta Shore.”
“As a business owner, staying up-to-date with the latest and most excellent technology solutions is essential. That’s why we recently upgraded our telecom services by ordering TPx service through SolveForce. We were amazed at how easy and efficient the entire process was!From fruition to completion, SolveForce provided us with an in-depth overview of all available options so that we could make an informed decision about which plan best suited our needs. In addition, their customer service team answered any questions or concerns we had promptly and thoroughly, making us feel confident in their abilities throughout the entire process.Once we placed our order for TPx service through SolveForce, they took care of everything else from there – setting up installation appointments with local technicians who arrived on time as promised, helping us choose compatible hardware based on what would work best for our specific needs; providing helpful advice regarding technical setup; troubleshooting any issues during activation – you name it! It felt like having a personal IT department without breaking the bank!Overall, working with SolveForce has been one of the most positive experiences when upgrading telecom services for my business thus far, thanks to their knowledgeable staff members who are always willing to go above and beyond when assisting customers like myself to find what they need within budget constraints while still delivering excellent quality products/services each step along the way. Thank you! SolveForce and TPx, you are highly recommended!!!”
“Always a busy store, but the staff keeps the traffic moving and gets to each customer as soon as possible.The staff is very knowledgeable and helpful in getting you the best deal or package for the price range you want to pay.Cable, wi-fi, and/or cellular plans all in one building and one package if you want.Besides my personal experience at the store, I can manage my services on the Xfinity app and problem-solving almost anything, or as a last resort, call customer service for personal assistance.”
“I love this T-Mobile location because the staff have always been friendly and willing to help, and I have always had a good experience. My recent experience had staff member Valerie assist me with changing my wristband, and she was very helpful, sweet, and nice. She resolved my issue.”
“I disconnected the internet at work and I was having trouble getting reconnected. Of course I called in to customer service and was able to get support right away without a long hold time. Everyone was super nice from Niko (sorry if I misspelled your name) to Mark. Mark checked on my ticket that was open and was very friendly and knew what I was asking even if I didn't. Mark took the time to explain what to look at and do. I had trouble finding our network name and password. Within 20 mins later, Mark called me back and was able to provide that information for me and suggest I call back if I continued to have issues. I know Mark took his time to find the network name and password and that is really appreciated as other companies I've experienced would have just send someone out because it's easier to do instead of doing the research after business hours. Thank you Mark for your patience and help!”
“The wait time was about 45 minutes but once it was our turn Dee did a fantastic job and got us taken care of quickly. Part of this was because we knew what we wanted to get done. Comcast/Xfinity is basically a monopoly in most areas and they could definitely provide a better experience by having one or two more reps at those empty desks. And Comcast phone support sucks so it wasn't a surprise that one of the customers in there taking up the most time was a Karen who was pissed off about something that sounded to me like it was the Karen's fault and not Comcast. Bottom line is Dee was awesome, did a great job, was friendly and efficient but Comcast as a company could do way better. But I'm sure that's not a shock to anyone.”
“I came in Friday evening to exchange my router and complete a return. I was checked in by the manager Roberto and waited for an employee to help me. The store was a little short staffed and there was a shift change so there wasn’t someone immediately able to help me. This task was standing in between me and dinner so I was a little impatient. I approached Roberto and asked if he could just help me with my transaction and even though there were two other customers to check in and staff that needed help from him he did help get me my task completed and on to dinner!”
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“I had a great experience at Boost Mobile thanks to Amanda! She was incredibly helpful and knowledgeable, answering all my questions with patience and professionalism. It's always a relief to get assistance from someone who really knows what they're doing. I truly appreciated her help and would definitely recommend asking for her if you visit.”