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“The staff here is amazing! They are so friendly, assisting, and efficient with how they operate this location. Best customer service I’ve ever received from UPS. Thank you, Tula and team!”
“Zoe and Mickey are beyond words. Their helps to willingly do all the requested task that I ask are amazing even with the details that I gave. Especially Zoe, she’s an incredible person, very helpful and well informed also work very fast!!”
“Sometimes we need the service to be quick but there is a big line because people is taking pictures for their passport, and for each customer that is taking pictures is about 10-15 mins wait, that makes the line bigger enough to leave and find another store, other than that the store staff is very nice”
“I was in a jam and was trying to overnight a package and showed up 5 minutes before closing. There were multiple people in line and everyone was in a hurry. I did not get the name of the rad fella that was helping me but he was doing the work of 3 people and moving quickly to help everyone. It felt as if everyone in the store was on the same team and we were all trying to help each other with the coach (the rad employee) directing people kindly to what do and had a hustle I did not know existed anymore.”
“I love this place it was so easy we don't have a fax machine at work anymore an it's to much for me with the scan an all that email stuff if your not that savvy then this is the place to go .I had a deadline that day they saved my life because I was so stressed out I ended up having a Great !! Day thank you an ...HAPPY HALLADAY!!! ?”
“I appreciate the prompt and professional service provided. The courteous staff made the experience pleasant. Will use again.”
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“The staff is sooo friendly and welcoming. I’ve used other ups stores for Amazon returns and they act like it’s a chore to scan the package or QR code. I love coming to this store. Always a pleasure.”
“Anthony, of the Sharon Heights, Menlo Park, CA Store, was Fantastic! He was extremely quick in service, and for product recommendations. Therefore, I can highly recommend him, and this Store.”
“The blond lady employee is rude, I had a pick up order since the app said so, blond lady said she can't find it even though on the app it clearly says it's ready for customer pick up. the Indian lady was trying to get my information and phone number so they can give me notifications when it's ready for pick up, but they didn't get any of my information. I'm upset, I even tried to call to check if the package is there and drops the call. Idk, if this is normal behavior but none of my issues were resolved, or even provided alternative approaches. I don't know who to believe, but this is not the service I expected. I even called off today to make time picking up the package. A wasted time off over picking up a package.
EDIT: Only editing it to 4 stars because the Indian lady was great and explained the situation hours later. She reached out to me, called me, and said they were having system issues. If only they said that at the beginning, I would have gladly returned at a different time. The blond lady blatantly lying to me about not receiving the package, instead of telling me they won't be able to accommodate me for an unknown amount of certain of time due to system issues, would have been better for me. She could have even suggested that I return later or tomorrow so they don't waste my time waiting for their system to work again. I may be upset or irritated but if they don't have the tools to assist me right now, I wouldn't have such a negative experience. Indian lady is great.”
“Great service every time! The staff is super helpful and friendly, and they make returns shipping easy and stress-free. Love their smiles! I have never had a single bad experience. This location has a-lot of parking which is a plus. 100% Recommend”
“The lady was very kind and read my mind what I needed. I safely mailed out my very important document with her help and saved my time to drive to usps and wait on the line for long.”
“I have used this service for decades. Family-run, fabulous attitude, nothing is too much trouble for them. I take my recycling stuff to them so they use it when mailing packages.”
“First time at this PO. Mind you, I've been to many, because I mail packages back home a lot. It was small but had all the necessary supplies for shipping, even a couple of local cards. Michael is not too friendly. I'd describe him as serious but polite, and that may have to do with him probably being the only clerk there. If you don't mind waiting and in no hurry, it's convenient for those of us who live in the area. He's a huge Warriors fan! From all the fan gear posted. Bay area sports represented, of course!”
“I visited for fingerprinting, and the staff member greeted me warmly, corrected the errors in my form, and checked everything thoroughly, which I was very grateful for.”
“I had a great experience shipping things today. Despite a busy crowd, things flowed smoothly as Nikki worked multiple registers at the counter for maximum efficiency; she zipped through all the slightly complicated things I needed and I was in and out before I knew it. I saw a few other competent team members working notary and fingerprint services too, with similar skill and efficiency. Excellent service, thank you!”
“The staff was amazing and very friendly. I went for a live scan and it was done in less than 10 minutes. Other places I have been too took a at least 20+ minutes.
High recommend this place”
“Just got passport photos done here for my baby and had the loveliest experience with Robert! He was so friendly, warm, and helpful. Truly went above and beyond with his kindness and recommendations. Service was also super quick and we got our pics completed in less than 20 mins. Highly recommend!”
“Peggy, Bryan, and Brandon were all very friendly, welcoming, and helpful from the moment I walked in. They made the experience easy and pleasant, answered my questions, and provided great customer service. I really appreciated how kind and attentive they were throughout my visit :1”
“I’ve been coming to this UPS Store for over six months now, and I have to say, the service here is always great. The staff is consistently friendly, helpful, and kind. Honestly, out of all the UPS Stores I’ve been to, this one is the best.
I have a P.O. Box here and I stop by almost every day, either to pick up packages or to ship something out. Not once have I seen the staff treat anyone poorly. I’ve had P.O. Boxes at other locations before, and the difference is huge. This place is on another level.
I truly recommend getting your P.O. Box here or using this location for your shipping needs. Wishing the whole team growth and success. Thank you for what you do.”
“This is my neighborhood UPS and every time I go in the team is super efficient from sending packages around the US to returning something from Amazon I have had a good experience so far. Thank you UPS Belmont”
9:30AM - 5:30PM
405 El Camino Real, Menlo Park
Mailbox Centers
“I cannot thank Andretti at the Menlo Park UPS Store enough for his incredible professionalism, empathy, and outstanding customer service today. I walked in dealing with a highly stressful digital security crisis and a pending police report that left me unable to safely access my email on my phone. To make things harder, the store’s customer computer was down.
While an employee at a different UPS Store completely turned me away under these exact same technical constraints, Andretti immediately stepped up to problem-solve. He safely accepted my files via AirDrop to ensure my urgent 12-page document and cover sheet could be printed, organized, and faxed immediately.
He was kind, patient, and completely focused on helping a customer in a tough spot. Andretti turned a terrible day around and showed what true customer service looks like. This store has earned a customer for life because of him!”
“Wow! What a difference! New ownership & staff have turned this UPS location into an excellent and hassle free service!
It was absolutely horrible prior to the change.Finally glad to add this stop into my routine again.”
9:30AM - 5:30PM
63 Bovet Rd, San Mateo
Mailbox Centers
“Alex was the most helpful person I have ever worked with. He honestly deserves a raise. I had a package issue and my sender talked to him on the phone for about an hour on a merged customer service call and Alex did everything he could to assist with the package.”
“Shout out to the manager Johan and his team at Mission Bay's UPS Store on 3rd Street! I'm really shocked by all the horrible reviews for this place because Johan and the previous manager Paul really took care of all my shipping needs, especially for important documents and invaluable items. They have helped me ship items across the globe and they have all safely arrived at their destinations, unharmed, all in one piece. Yes, the UPS Store and UPS shipping is more expensive than other shipping options, but I do feel you are paying for premium service and quality, as well as a guarantee. I just made a really big move and Johan and his team made sure I got every single box within a week. Given the distance I moved, I was really shocked at the pristine condition of my belongings once they arrived and also with how fast the shipping was! Thank you for all of your help and for staying overtime with my friends and I when we were manically shipping 10+ boxes that one night!! I'll never forget the great service you provided that helped with making at least part of my big move stress-free.”
“I’ve been renting a mailbox here since May 2021, It’s important to me knowing my mail and packages are safe from theft, and having 24/7 access to my mailbox is great. After hours the door is locked but if you rent a mailbox there, you get a door key.
Town & Country parking lot is a big headache at times, but I’ve always felt safe coming here. That is important to me.
The same team has been working here since I first rented my mailbox, and that kind of consistency is rare.I think that says a lot of good things about this store and the people working there.
I get my mail several times a week, and it’s always clean and well-staffed. The store has many convenient services and people are treated kind and helped quickly. They know what they’re doing. I’ve been to other ups locations/post offices and I’m glad
I chose the good one, since it is a part of my day.
Avoid becoming a victim of porch pirates, stolen mail or identity theft, and get yourself a mailbox in this SAFE location.”
“A conveniently located neighbor. The staff is always friendly and helpful. Great for package drop-offs and additional services (e.g., notary). Highly recommended.”
9:30AM - 5:30PM
2625 Middlefield Road, Palo Alto
Mailbox Centers
“They messed up and they made good. I had to pay something despite the fact that it was their mistake. But Jay, the owner was gracious and admitted their mistake. BTW: ask for him if you have something complex. His staff aren’t problem solvers like him.”
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“I'm in and out of the San Carlos UPS store often. The team working here are the best. Friendly, smart, and they really know what they are doing. Greatly appreciate all the effort and great service at this location. Thank you!”