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“We’ve used extra space for the last several years. We’ve had several times we needed to interface with staff and they are always responsive and helpful.”
“Rented for a whole year at this location and never had any issues. The property manager is always on site and maintains the facility nicely. There is ample parking around the building or even in the front lot/and even the street as well. It was a very simple process from start to finish when moving in, accessing the facility to my unit for the year I spent renting, and then the moving out process in the end. Thank you to Tiffany for everything :)”
“Kay and Richard made my visit really wonderful. They are both really friendly and helpful. Iwirh their king of customer service I feel obliged to reccomnened you guys to my friends”
“Destiny higher than five stars if I could give her 10 stars, I would She always smiling very professional help me with my situation of getting a storage went beyond what I was expecting outstanding customer service”
“Nene the manager at the Tully rd location was a great help!! and gave me a full walkthrough and made it extremely easy and pleasant for my move-in. Recommend anyone to come here”
“He was so nice and caring , explained it all and made it super easy fur my mom and I
It was quick process .
I believe his name was Jason, i really thank him, was so patient with us and helped us and gave us a good deal .”
“Mike and Erica were extremely helpful when I was making a payment at the office. They were kind, professional and provided a discounted rate!! Thank you! Very much appreciated in these difficult times♥️?”
“After visiting several storage facilities, this was the last one I toured, and I am very glad I chose it.
Manager Jerry welcomed me warmly and took the time to explain everything clearly and patiently. Since English is not my first language, I sometimes have difficulty understanding certain details. Jerry even used a translation app to communicate in my native language, which I truly appreciated.
He showed me all of the available storage units, explained the current promotions, and gave me helpful advice about which option would be the most beneficial for my situation. I never felt pressured and always felt that he genuinely wanted to help.
Most importantly, the facility was extremely clean, well-maintained, and secure. After moving my belongings in, I returned later that evening to check everything again. I am a very cautious person, and I like to double-check important decisions. The facility was still clean, organized, and well cared for when I returned.
I also appreciated the convenient access hours, which allowed me to move and organize my belongings later in the evening than many other storage facilities permit.
I would like to sincerely thank Jerry for his professionalism, kindness, patience, and outstanding customer service. He made what could have been a stressful experience much easier. I highly recommend this storage facility to anyone looking for a clean, secure, and well-managed place to store their belongings.”
“I had a really positive experience with this storage facility. The process was easy, the unit was clean and secure, and the staff was helpful and professional. Moving and storing your belongings can already be stressful, so I really appreciated how smooth everything was. I would definitely recommend this place to anyone looking for a reliable storage unit.”
“Highly recommend. Brianna was very good and went above and beyond to help us. Her helpfulness and professionalism made a big difference, and we’re grateful for the support.??????”
“Colby is very helpful, courteous, professional, and expedient. She provided guidance, clarification and positive resolution. Thank you, Colby, I appreciated your time. Spot on with your stellar performance.”
“I love walking into any public storage and seeing Teresa behind the counter she always has a smile on her face I'm normally in and out never leave with any questions unanswered thank you for always being so helpful your the bestest”
“I’m very satisfied with this storage facility. advanced security systems and impeccably maintained units. It met all my safety requirements, and I feel confident storing my belongings there long-term. Highly recommended.”
“We had an amazing experience with Juan’s team today! They were incredibly efficient, worked quickly, and took such great care of all of our belongings. They even went above and beyond by helping us move several items we had originally planned to handle ourselves, which we really appreciated.
Juan and his team were friendly, professional, careful, and provided excellent customer service from start to finish. Moving can be stressful, but they made the entire process so much easier. We couldn’t have asked for a better crew and would absolutely recommend Juan’s team to anyone looking for movers. Thank you guys for making our move such a great experience!”
“Very friendly and helpful. The process was super quick and easy, for someone who’s first time in storage usage, I am more than content and satisfied with the process and the customer experience!!”
“Teresa did an excellent job getting me all set up with a good space at a great rate. She explained everything and made feel very comfortable about renting with Public Storage.”
“Gabby is an exceptional manager for the storage units at 3620 Snell Ave. She is friendly and is responsive and helpful with any issue I have brought up so far, whether it is a run-down on storage expenditures, info on changing units, or personally demonstrating how to lift an outside unit door without destroying my back. Thanks, Gabby!”
“I had an absolutely wonderful experience renting a unit at this Extra Space Storage location, all thanks to the manager, Bilal! He made the entire online booking process incredibly smooth and stress-free. Bilal was extremely helpful, took the time to explain everything clearly, and went above and beyond to make sure I got a great price and discount. Excellent customer service is rare these days, but Bilal truly cares about his customers. If you need storage in San Jose, I highly recommend this place—ask for Bilal!”
“Today was a day that ended on a high note and I owe that exclusively to Courtney! Thank you so very much Courtney for all of your help this evening ???...”
“Stopped by 10 minutes before office was to close and the person in charge Missy worked over time to show me around various size storage rooms and then settled the contract with me. Great customer service!”
“Finding a long-term storage unit in the Bay Area that doesn’t raise prices sky-high is nearly impossible. I moved to this Extra Space Storage location after shopping around and explaining my past experiences with other companies. The staff was friendly, professional, and gave me helpful advice about calling when rate increases happen so they can try to freeze your rate—something I’d never heard of before but appreciated the transparency.
I rented an 8x14 unit for around $140/month, which felt fair—until about 4–5 months later when it jumped to $248. That kind of increase was exactly what I was hoping to avoid, which was frustrating after being a long-term renter at other locations that stayed steady for years.
Aside from pricing, the facility itself is great. The property is clean, secure, and easy to access, though parking at the front gate can get a little tight. They’ve also made noticeable upgrades to the doors and locks, which are smoother and much easier to use now.
Overall, my experience as a customer was positive—the staff and security setup are solid—but the rapid price increases make long-term storage tough to justify. If you only need storage short-term, this is a great option.”
“I am writing to share how incredible my experience was at your storage facility, entirely thanks to Jediah. Moving can be highly stressful, and I was feeling completely overwhelmed when I walked in, but Jediah immediately helped me feel at ease. She is an absolute treasure and a vital asset to your team. Jediah made the entire process seamless, demonstrating an impressive depth of knowledge while maintaining a warm, friendly demeanor. It is clear that she takes great pride in her work and truly knows her stuff. Employees of her caliber are rare, and she deserves high recognition for her outstanding customer service!”
“Eric!!!! Is Awesome!!!! Now think about it who would go out of their way call you or text you and let you know you’re gonna be late. Does that really really exist? I don’t think so. A1 Storage is definitely smart to hire this young man because his customer service is above and beyond! And I’m so thankful for this young man! And no, he did not make me write this. I’m doing it from my heart. I am a school teacher. I don’t take bribes and I’m very impressed with this young man over 35 years in education. I think I know what I’m talking about.! Customer service the old-fashioned way comes see Eric at A1 Storage You won’t be sorry?”
“Rashawn gave us a tour of a few different options and was able to answer all our questions. He made us feel the most comfortable compared to the other nearby storage locations. He's a great asset for this location! Ended up booking space here due to him!”
“Shelia was amazing! Her customer service was excellent and she was very informative. She showed us how to use the gate code, and even opened the gate for us as we were leaving, making our experience seamless!”
“This has been the best storage unit company I have ever used. Their front desk attendant Leilani was super friendly and helpful. I’d recommend everyone to use this location.”
“Adriana Lara and Nathan are so patient, thorough, and helpful. Anytime I’ve needed information from them, or even if they’ve needed any from me, they’ve been courteous and very professional.
I definitely recommend Brokaw Self Storage if you’re looking for a clean, easy-to-access, well-maintained storage facility.”
“I have rented here for years and found out about them through a friend who recommended them ,they are friendly and trustworthy, and they go above and beyond to help their customers”
“The place is clean, and your property is safe, no storage break in.
unlike public storage which is ghetto and dirty and some storage units have been burglarized. The price here is decent but it only lasts 3 months, after that you gotta almost double the price.”
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“Solid experience overall. The move ran a bit longer than planned because of traffic, but they kept me updated and everything showed up in one piece. I'd use them again without hesitation.”