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“Luis was super helpful after one of his co-workers had messed up a document submission for LiveScan. The initial mistake has cost me weeks of headache but Luis was able to help fix my issue and made sure to take care of things for me. Appreciate his calm and polite demeanor ? he gets 5-stars but wouldn’t have had this problem to begin with if the other guy hadn’t messed up initially:/”
“I’ve been coming to this UPS location for years, and it honestly feels like family when I walk in. PJ is always so sweet and goes out of the way to make sure I’m taken care of, and the whole team is just wonderful. They’re always on top of everything, super attentive, and you can tell they genuinely care about their customers. I’m so grateful for the kindness and consistency they’ve shown me over the years — it really makes all the difference. ?”
“As Newman said, ‘The mail never stops.’ Somehow this UPS keeps up anyway—fast, reliable, and unfazed by the nonstop flow. The staff is always efficient and professional.”
“Such a pleasant experience coming in here. The owner was very helpful. It relieved me of the stress in fulfilling my purpose. Just wish all business are as helpful.”
“I always have such an easy transaction when coming to this store. The manager Kristen is fantastic, always gets the job gone and never makes you feel rushed even if the store is busy. She takes the time to make sure I get what I need and because of her I drive out of my way to come to this location. I know I’ll receive the best customer service if I come to her.”
“The staff are friendly, professional, and work efficiently without long wait times. Most importantly, they helped us pack our boxes, which USPS cannot do. The service from UPS is outstanding. Greatly appreciated all your help.UPS is the best.”
“I did a printing job and I was amazed at the turnaround time. The staff were so polite and helpful. I would definitely go back for my printing requirements. They also do other things like shipping , fingerprinting and notary.”
“Noel & Laura were very helpful assisting with setting up our new business & personal private PO Box at AIM Mail Center Laguna Niguel. Very professional, courteous, and eager to help. Full service with sending and receiving for all logistics carriers. Thank you.”
“I had such a fantastic experience at this post office thanks to a truly outstanding young man named Mohammed. From the moment I walked in, he greeted me with genuine kindness and professionalism. He went above and beyond to help me ship out my package, making the whole process easy and stress-free.
Mohammed was patient, knowledgeable, and incredibly courteous. He took the time to double-check everything, ensured my package was secure, and even offered helpful advice to make sure it arrived on time. It’s rare to come across someone who takes such pride in their work and genuinely cares about helping others.
This level of service is something you don’t see every day, and it absolutely made my day better. The post office is lucky to have him—thank you, Mohammed, for your kindness and excellent service!”
“I put in a very detailed print order and assembly a few days ago. Ethan was communicative, trustworthy, and even went above and beyond by making sure his location had all the items we needed and emailed photos of the final products. Definitely a great location to get items printed!”
“Michael at postal annex had great customer service went out of his way to help me on a tracking issue when you didn't even have to I appreciate it all of his help and great customer service you guys should come for all your USPS FedEx needs here”
“The young man who assisted at the counter was polite and courteous. He was also efficient with processing the transaction. Would highly recommend this location for your shipping needs and any Amazon returns.”
“Great place to get boxes. Fantastic service, best place for service in the area! They located my package that I lost months ago, super unexpected and helpful. Super happy with everything, and can't beat the prices!”
“Mason, the store manager working today was so helpful. I feel that he went the extra mile to help me with a challenging and difficult return to China.
The merchant return address was in Chinese characters. I was able to get some of the address translated into English, but the rest Mason was able to translate in Google. Also, USPS rejected the address format and Mason had to resolve this by continuously reformatting and submitting the return address until it was finally accepted.
I just want to publicly thank and recognize Mason‘s efforts and highly recommend this store
Thank you !”
“Excellent customer service experience. Vince was quick, kind, professional and amazing in multi tasking! Very little wait time even though few clients ahead of me. Thank you ?”
“I’ve owned a box at this location for 12 years. Now on the third franchise owner and he is best one yet. We had many issues in the past of not getting our mail or getting other box owners mail. Since the most recent owner bought this location about 6 years ago it has been so much better. Always very nice, attentive and prompt with outgoing packages too.”
“Shoutouts to Paul! Been dropping off USPS & FedEx packages here for almost 3 years now and always been smooth. Also, balikbayan boxes are always delivered within the promised timeframe”
“Incredibly nice and helpful. I needed help bringing a large + heavy package from my car inside and they didn’t hesitate to help. They also secured the package/wrapped it for me! Really great work!”
“I come here all the time! They are really great help! The ladies behind the counter are quick, efficient, friendly and very knowledgeable! I come here to take care of all my printing, copying, faxing and scanning. The rates are super fair and affordable!”
“The staff at this mailbox office is top-notch! Always friendly, helpful, and quick to assist. Their excellent customer service makes managing my business mail a stress-free experience”
“James here is SO kind and helpful. He’s helped me tremendously with amazon returns and massive sized items. He is innovative, helpful, thoughtful and has a great sense of humor. I come here from riverside county because the young men who work here (led by James) are always so quick, thorough and pleasant. Seriously they’re the quickest moving ups store I’ve witnessed.
Thank you to you all!”
“The best Notary service in Lake Forest/Irvine/Mission Viejo area.
Super friendly, went to next level to help us for our notary requiring two witnesses on it.
Many thanks!”
“The Post Stop is a hidden gem!
If you’re tired of long lines and corporate coldness at the big-name shipping centers, do yourself a favor and head over to The Post Stop! Not only do they handle all your shipping, packaging, and notary needs with speed and professionalism—they do it with personality.
Julie, the rock’n’roll queen who runs the place, is an absolute legend. She’s got the energy of a concert headliner and the charm of someone who clearly should’ve been crowned Miss Teen USA. Friendly, fast, and fierce—she makes errands something to actually look forward to.
Support local, skip the hassle, and let Julie show you how it’s done. ???”
“This UPS Store location is the best! The owner and staff are always so nice, helpful, and fast. The store is clean and organized. I also love that they always have little touches like flowers or seasonal décor; it makes the place feel so welcoming.”
“This UPS store is always efficient, well staffed, and the employees are friendly. It's a very well managed store. We have purchased items there, had documents notarized, and brought in many Amazon returns. Today I had an Amazon return that they had to help me with because I didn't have the right QR code. They went through the prompts with me on my app and helped me find the right QR code. They went above and beyond with their customer service to assist me. I truly appreciate their extra effort.”
“What a joy and a pleasure to do business here! I just needed to do an Amazon. The are no longer The UPS Store but they still do the returns. Thank you for making it so easy and doing all the work for me! You are a blessing!”
“I think we can all agree that UPS is a great shipping and printing alternative for many other places in a more smaller environment where people may want something done quickly and are short on time.
In my city, we have quite a few shipping locations for packages (like the 12x12x12 I sent out today). For me, this location is very close to where I live and typically has 3-4 employees working on prime shipping days. The process is quick, there's no b.s., and the employees are honest. The reason I chose this location today is because I wanted a dependable way to ship internationally - from San Clemente, California to Ontario, Canada. The package hasn't shipped yet (since I just dropped it off) but I have full confidence in this store and UPS's capable fleet of workers.
In terms of specifically this store, the layout is simple and the upkeep is very clean. Everything clearly marked and zoned-out into sections where customers won't run into much confusion. Great work. In the past, I have used this store for many things other than international shipments such as small batch printing and short-hand office supplies - mainly because I used to work in the plaza.
The only recommendation I give to customers is just be aware that the parking lot can be a hassle due to many other businesses needing the space, so be careful when navigating the parking lot in your vehicle and on foot. This is not something this UPS location can fix - this is just something I hope people considering when using the OCP at any time.”
“Great UPS store! These are individually operated and managed from what I gather, and this team stands out from the 3 or 4 others I use. They always promptly greet with a smile, are efficient, the store is clean & tidy, and pack my belongs in my absence after leaving with zero issues.”
11:30AM - 4:30PM
23052 Alicia Pkwy H, Mission Viejo
Mailbox Centers
“I have never had any issues with this store. 90% of my visits are usually postage-paid returns. They scan my shipping label, hand me my receipt, and I'm out the door.”
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“Short Story: YES! GO HERE!!! OWNER IS AN EVERYDAY HERO. Long Story: While traveling through the area last weekend I had true emergency need for a notary and overnight mail. I went to not one but TWO nearby competitors who could NOT help me... and then, Mission Wrap & Mail to the rescue! Friendly, Helpful, Professional, Fair Price, Open Saturday... and above all... there when I needed them. I am thrilled to report my emergency need was met and problem was solved AS A DIRECT RESULT of having found Mission Wrap & Mail... had I not found this place and this solution, my deadline would have missed and I and my family might have suffered a significant hurt as a result.”