Department Stores in San Mateo, CA

“A great Ross location I'm Foster City near VISA headquarters, easy accessible via HWY-92 & 101. As it was the Thanksgiving week, it was somewhat more crowded than usual. They got so much more stuffs than the one in South Bay, I got lucky as I came up to see have my annual physicals at the San Mateo Medical Center. I was able to pick up an enameled cast iron Dutch oven, and a couple of loose stretchable knit shirts. Happy Camper?”

“Exceptional Service From Jacob — He Saved the Day

I want to recognize Jacob in the Men’s Suits department at Nordstrom Hillsdale Shopping Center for providing one of the best customer service experiences I have ever had.

I came into Nordstrom around 3:15 PM in an absolute rush. I was on my way to a formal wedding at San Francisco City Hall for a close friend of mine from the Marine Corps, and I had a serious problem: I had absolutely nothing to wear. No suit, no dress shoes, no belt—and very little time before I needed to be in San Francisco.

Then Jacob asked if I needed help.

The moment I explained my situation and the time crunch I was under, Jacob immediately sprang into action. He was calm, patient, polite, knowledgeable, and incredibly professional. While I was stressed and watching the clock, Jacob knew exactly what to do. He helped me select and coordinate an entire outfit and ultimately put me in the best suit I have ever worn.

What impressed me most was that Jacob never made the experience feel rushed, even though he understood that every minute mattered. He made sure everything worked together properly, helped get my pants measured and tailored to fit me, and paid attention to details I wouldn’t have even thought about in that moment.

He even made sure the tags were removed and that there were no obvious signs that I had just purchased everything, because I literally needed to walk out of Nordstrom wearing the outfit and head straight to the wedding.

I walked into that store with nothing and walked out wearing an approximately $1,500 complete outfit, ready for one of the most important formal events I have attended. I genuinely don’t believe I could have pulled this together on my own even if I had been given an entire day.

Jacob didn’t just sell me a suit. He saved the day for me. Because of him, instead of arriving at my friend’s wedding stressed, late, or improperly dressed, I was able to walk into San Francisco City Hall feeling confident and appropriately dressed for the occasion.

Jacob represents exactly what exceptional customer service is supposed to look like: professional, knowledgeable, attentive, patient, and genuinely committed to helping the customer.

To Jacob: Thank You!!! I sincerely appreciate what you did for me. You took what could have been a disaster and turned it into an experience I will remember every time I wear that suit.

Nordstrom Hillsdale is extremely fortunate to have you. Five stars aren’t enough.

I will certainly be returning for all my needs in men’s clothing.”

“I love shopping here, it reminds me of my mom, she would always shop there since I was young and now I'm older with my own kids we come here to get there shopping and we love it there especially the clearance section”

“Absolutely love this store! The variety of finds is amazing, and I always leave with fantastic deals on clothes and home decor. The staff are super friendly and helpful, making every visit a joy!”

“If you’re looking for a place to find some good clothes for a very good price. Then you might want to check out this Ross. They have a ton of clothes to choose from.”

“I want to give a giantttttt shout out to Risela- the manager! This new dumpling craze has been insane with giant lines and she has managed the whole situation so well and with great professionalism. She limits quantities to ensure that people in line are able to get one, the process is fair and it really made my daughter's day! I appreciate it so much! Also a shout out to Nick for helping us! We are grateful for you!”

“We found ourselves here because my dad and I needed a quick turnaround time for tux measurements for an upcoming wedding. Without an appointment we walked in and had the most amazing service from Karla! She has been working in the Men’s department her entire career and helped guide us through measurements, fit styles, try-ons, and accessories. Her advice and care put our minds at ease; thank you Karla!”

“I had a nice experience at this Ross Dress for Less location. There were decent selections and I managed to find some great deals. The place itself was also cozy and the staff (including the security staff) were quite friendly and welcoming. Overall, I think it is a great Ross Dress for Less location.”

“I like Macy's in general, and this is one of the stores where I really enjoy shopping in. It's a smaller Macy's store but it has everything that you need and great selection. Numerous options of clothing, shoes, bags. This Macy's is part of the Hillsdale Mall and that makes it even more enjoyable when you can shop at other stores after you're done at Macy's. I especially like the jewelry department at this Macy's. I purchased unique pieces of jewelry here that I did not see at other Macy's stores. The store is well maintained and is in good shape and I hope will remain open for many many years. I don't want retail stores to go away, they are a great asset in our lives.”

“This is a nice store to shop at with friendly staff. The parking lot in front gets crowded quickly with cars appearing to arrive and leave simultaneously in the afternoon.”