“Many many thanks to Juvencio Orozco, a Verizon employee who took the time to figure out why my phone had stopped working properly. He was kind and awesome, and I appreciate him! Thank you, Verizon.”
“I’ve been going to My Cell Repair for years and the staff is always so helpful. The manager Mariah has always been so kind, She is very smart. Great pricing and fast service. They also offer insurance which beats the price from my current provider!”
9AM - 6PM
1791 Marlow Rd #2, Santa Rosa
Mobile Phones
“Robert, Angel and Rami are terrific. Sadly, my i-phone took a little water damage and Robert diagnosed, repaired and then stood behind the repair. I am a client for life!”
“I can not thank Mr Serrano enough for taking the time to help me!The day before I was at the AT&T store in Windsor 6500 Hembree Ln, Windsor desperately looking for help. The unkind man who would not help me just kept telling me “I can sell you a phone” and when I asked to use his phone to call AT&T he said no. He also said nothing could be done to get my AT&T account back. I don’t know if he was intentionally lying or lacked the knowledge of how to do it.I had switched from AT&T to T Mobile because reception had dissipated to the point that I was not getting calls. I brought my perfectly good working cell phone over to T-Mobile because they verified it would work. It didn’t end up working. :-( This is the only phone in my home. I am currently caring for my mom on hospice and it is crucial to have a working phone. I was desperate to get the working phone.I arrived at the Stony Point AT&T retail store braced for another bad experience but I received the exact opposite. Mr Serrano said no problem I can help you. It’s called a “Win Back”. He spent the next 2 hours jumping through AT&T and T-Mobile hoops to have my old account reinstated and working. There are privately owned retail stores and there are corporate stores. Usually if you are having technical difficulties the retail stores are not knowledgeable and don’t really want to help because all they want to do is make money by selling you a phone. Mr Serrano and the Stony Point AT&T store are not like that. The next time I need a new phone I will go to them. They earned my business with their generosity, experience and knowledge.Mr Serrano is my hero. Life is so hard for me right now caring for my dying mom. Kindness goes far in keeping me going and my chin up.”
“Alex was incredibly patient and understanding with my mom, who isn't fluent in English. He was a phenomenal sales representative who introduced the latest phones in an easy-to-understand manner. He facilitated and explained the entire process without getting frustrated despite how long it took. I'm amazed at the wonderful customer service we received and look forward to our next AT&T visit!”
“Customer service at AT&T on Mendocino in Santa Rosa has superior management compared to other locations I’ve experienced.Customers can tell whether or not you care to help by providing trustworthy information irregardless the fact that I’m a woman , I’ve been taken for a fool in the past but the Mendo location is up front as well as a courteous , throw in some true kindness and that right there will always win above and beyond any thing else .Thank you , Teddy and thank you to your team of cool people .Sincerely ,J. René”
“Super helpful and attentive. Sean was amazing and trying juggle multiple customers. The other employees were all super helpful and one in training did everything he could to learn everything throughout the process while trying to assist customers as best he could as well. Very professional store”
“Giovany was amazing, i completely didn't know what i was doing, he helped me fix my gmail password and he is an exciting sales person and smart. I will highly recommend Gio!”
9:30AM - 8PM
6265 Commerce Blvd Suite 162, Rohnert Park
Mobile Phones
“I am very grateful for the attention received by the boy who assisted us on Saturday morning, October 14. We had a serious problem caused through the management carried out by a young Metro telephone operator, and this boy helped us in the store in a selfless, efficient and fast manner. "He fixed our lives" in 10 minutes.Thank you very much, Yemen will always be in our hearts.”
“My boy Raul needs a raise he’s very straight forward and doesn’t try to beat around the bushes about prices he’s straight up he’s very cool and chill very nice and says just facts give my dude a raise bro he’s a really great employee great seller too.”
“Fernando to the rescue! He's a real treasure to the community. Hard to find tech accessories, cords you name it, he has it. Wonderful, reasonable prices. He has helped us multiple times and done superb work. Highly recommended.”
10AM - 7PM
6317 Commerce Blvd, Rohnert Park
Mobile Phones
“If there's a better cell phone store out there, I don't know about it. Better than the store itself is the shining star "Abdul"...literally the most experienced, well rounded, intelligent, and friendly cell pro you'll ever meet. This guy makes Elon Musk look like he's still in preschool. What can't I say about Abdul. The guy is amazing. He should be running the store. Better yet, he should be running a region. Even better, this guy should be the Corporate Trainer for all Cricket Stores. (I outta' know, I've been in Executive Management for 20+ years.). I certainly hope the owner of this store is reading this. **Abdul is amazing!** I highly recommend that if you're shopping for a cell or need any cell help, go here. Ask for Abdul. You won't be disappointed..”
“Isiah is the best! It was a busy day and they were understaffed, but he made sure everyone was taken care of in a timely manner. He gave me the information I needed in order to decide on a new phone and the accessories, as well as transferred my information to my new phone. He did all of this while helping 7 other people who came in the store and was kind and courteous to everyone!”
“Sarah was great ? I wanted a new phone she's very knowledgeable, very helpful I went to the store 3 times and she help me each time. I hope she gets recognized for the great customer service she provides”
“To whom it may concern: Santiago is very professional employee, I known him for three years and I believe he will go far with your company ( Cricket). He knows his technology and he is a hands on employee. I truly believe in him. Sincerely, Karren Brock”
“Oh yeah we got our new phones there and loved them ever since so yeah do I recommend this place oh of course ok and yeah the staff was very helpful and we left there with smiles on our face...”
“They are really very good nice n helpful peopleHighly knowledgeable staffGuy who take care me I am impressed with himI bought a new I phone 14 pro n new connection from T mobileI am happy a lot with their serviceHighly recommended T-Mobile store n carrier”
9:00 AM - 5:00 PM
1455 N Dutton Ave # A, Santa Rosa
Mobile Phones
“From the time I called recently for a satellite phone til I dropped it off, these guys were great, professional, friendly and reasonable rates for a sat phone.. I've never rented one and googled companies, their reviews were great so I called.. Great equipment, local give them a call for your sat phone needs.. thanx guys!”
10AM - 7PM
1552 Santa Rosa Ave, Santa Rosa
Mobile Phones
“Thank you Yarra for the amazing customer service, and for helping me with my new phone. I deff recommend coming to this location. Super accommodating and efficient.”
“I started in MARCH to pay my niece cell. The 2 employee girls went beyond customer service. Today I came in to pay my niece cell and to ask about internet for my home. PAO SHE is a total asset to Metro and this unit. She impress me with the knowledge of Metro products. I had lost a little interest and went to t-mobile. The worse service I have had. My monthly bill was only to be 55.00 senior. But since I just moved into my home no internet using my hit shot my bill is now 265.00 how does this happen no customer service no offers no monthly. So I made the decision to pay off my balance and anything else close my account came back to Metro. Especially this unit. So I personally Thank Pao. Marie M”
“My family and I had a very satisfactory experience with the customer service at this location. Joaquin. G, was very patient and polite in answering all my questions and helped me get a new phone in no time. The young lady who was also present on 8/31/22 (please forgive me I'm not the best at remembering names) was very kind and sweet with my daughter. If we ever need another phone we know exactly where we are going. Thanks again you two, you both deserve a raise.”
“I’ve been with att almost 4 years , a little expensive compared to competitors but I always had reception comparison with people around me with different carriers-services !!”
“Alex made my upgrade so much easier he was very patient with me and talked to me about all the options I had for monthly payments, transferred my other phone with new one I was very happy with the customer service. Will definitely let people know to go metro!”
“I always like prompt service and good answers to my questions, and I received that here. I needed a new charging kit and a new set of ear buds. They gave me the information on the various products they had available so I could make an informed selection within my target budget. So far, I am very happy with the products I purchased. Thanks!”
“Good store, went to upgrade phone and there was a line but the wait was overall short - they seem to know what they are doing and were very helpful with my upgrade - even gave me some advice on which phone and line was best for us. I’ll keep this store in mind next time I have to upgrade or get my phone fixed.”
“Miguel and team are super helpful and extremely knowledgeable on T-Mobile network, services and the products they sell and support. I am very happy I switched and so glad he explained everything that comes with my sign up!”
“I've rolled with metro for years and this last expeience was a perfect example of why ive been loyal to them. I pulled up followed the covid protocol by waiting in line and almost instantly an employee came out n said hed wait outside in order formus to come in. Once inside i was greeted by Gio, i showed gio my phone and let him know i needed another but that.i was limited in my purchases because my money was hurting. Gio treated me like wed been friends for years man. He was helpful, enjoyable to work with, and made me feel like i was valued. I walked out of there super happy and feeling like I had made a new friend. Give the dude a raiseeee Thanks big dawg!!??”
“Need a basic not crap phone or very inexpensive tablet w service? iPhones too!!! I'm signaling out this specific store for going the fill distance involving a Government discount. I've read w some competition, I'd have been talking up a wall! Metro handled this situation w kid gloves and utmost professionalism, I'd like to Compliment Jeff the Mgr and his assistant Marco , especially. My situation, took a "detective ", to resolve and saved me 300 dollars every year forward. I'm probably the longest standing Metro customer in Sonoma County having been w them 20 yrs from a small company in Florida when they were only in the South! Thanks for being loyal to your long standing customer! It's a important issue in today's business climate.”
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“LUIS was amazing. Definitely went above and beyond for me. Was extremely patient and very smart about resolving my problems. He made the process as good as it could possibly have been.”