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“I was very impressed with Rileys help and throughness with my situation. He went above and beyond the call of duty, the best service I have ever received. Thank you so much.”
“Niko made my experience really easy. I had to go in to trade in my phone from a trade-in and he got it all taken care of. He printed the label for me. Told me exactly where to go which was nearby and he even had a box for me so it was a really smooth experience and it was perfect amount of friendly”
“5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an amazing shop. Many times this shop has been just the right help at the right price and time.
During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time.
Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time.
Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap.
At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed.
A Galaxy Watch that was a gift the charging contact separated from the back. Wasn’t sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free.
Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.”
“Angel gave me great customer service!
I had just bought a new iPhone and had an android so he did the data switch for me. Everything works perfectly!
Fast and efficient!”
“I came in for an upgrade on my phone. The assistant manager Jose was extremely helpful and gave excellent service. Jose made my experience a pleasant one. I highly recommend this store and Jose the assistance manager.”
“Thank you Yarra for the amazing customer service, and for helping me with my new phone. I deff recommend coming to this location. Super accommodating and efficient.”
“Carlo has always been a wonderful help to our family whenever we needed support and/or new phones. He is the best Verizon staff in Coddingtown Mall. Thank you again, Carlo, for all your assistance. :)”
“Mo was very helpful. Great customer service. He deserves a raise for his patience and integrity.
Verizon the corporation is not so great. Corporate was zero help in sorting out the issue.”
10AM - 8PM
56 Mission Cir, Santa Rosa
Mobile Phones
“Exodus and Jordan worked with us to transfer service from AT&T and they were so helpful we also upgraded my partners mobile phone. I want to acknowledge them for the efficient teamwork and customer service in a timely manner!”
“I can't express enough how wonderful my experience was. Hannah at the Sebastopol location in CA was an absolute pleasure to work with. She was calm, patient, and extremely well knowledge about the process. What a great hire on your company's part. Thank you so much, been with you for 16 years and plan to be with your company for many years to come. Good job Verizon!!!”
“I highly recommend this location! I tried another location earlier and they said it would take an hour to transfer everything to my new phone, but the staff at this location was able to do it half the time. They were super helpful helping me find the right fit with my price range when I originally came for a different phone. I got a super good deal and ended up walking away with more electronics besides my new phone<3”
“Shout-out to Victor, who helped me today. Dude was efficient, professional and most of all, EXTREMELY helpful. Figured out my problem within literal seconds and saved my day. He’s the man!”
“I've been in a few times in the last few weeks helping g a friend who has had a few issues with his phone. He's not tech savvy and the staff have been incredibly gracious and helpful. They resolved the issues quickly and. A special thanks to Alfredo.”
“I rarely leave reviews, but I’m happy to recommend Myra to anyone needing fast, dependable help. Myra was exceptional, She has great customer service and was very attentive and efficient.”
“That guy Jose is great very knowledgeable let me know what promos they got going on. I went in for a new cell line and walked out with internet at a better price because of him. Give that guy a Raise…. Fernanda helped me get a month of service for free to try the new internet and see if it’s the same or better than what I currently have.”
“I don't care what anyone says I believe phones worked much better and had less problems 5 years ago. But if you do end up with your phone acting crazy take it to the t mobile on college and Mendocino. They are well trained and very helpfull.”
10AM - 7PM
977 Sebastopol Rd B, Santa Rosa
Mobile Phones
“Fernando to the rescue! He's a real treasure to the community. Hard to find tech accessories, cords you name it, he has it. Wonderful, reasonable prices. He has helped us multiple times and done superb work. Highly recommended.”
“The guy that helped me at this boost mobile he was very good and fast I was only there for many 15 minutes maybe less I saw this phone company before and I finally decided to give this phone company boost mobile and I am very impressed by the service”
“I went in and purchased a new phone with Porter. as my representative, who was wonderful and excellent. The store is spacious, well air conditioned with abundant free parking on the east side of Santa Rosa. As a longtime verizon customer, this is the only place to go.”
“Chris helped me and was extremely polite and courteous. I could have used my insurance to replace my phone, but Chris helped get me into a new phone and made the process very easy while giving me good advice on various protective cases.
Thanks Chris!”
“This is my second time coming here with the first to buy my S24 eight months ago. This time I came to have my screen protector replaced as when you buy one from Tmobile and have insurance, you can get it replaced without additional fees. Steph helped me and he was quick and friendly. I'm glad I stopped by! Thank you, T-mobile.”
“Ruben was amazing at helping us. We came in very informed but had a lot of questions because our situation was atypical. He was very knowledgeable, friendly and thorough. Highly recommend. Juan also assisted us and was great. The Samsung representative at the store was also stellar. All around great experience”
“To whom it may concern: Santiago is very professional employee, I known him for three years and I believe he will go far with your company ( Cricket). He knows his technology and he is a hands on employee. I truly believe in him. Sincerely, Karren Brock”
“Rafa at the Verizon store on fourth Street was a huge help. He was able to help me when I was having the over and over again. Extremely helpful and professional man, if it was up to me employee of the year award goes to him! He gave 10/10 service. Overall I’m very satisfied with his service.”
“Gabriel, Esme, and Austin made my experience great!! Highly recommend this store for excellent customer service they really went above and beyond calling all the different departments to help me get what I needed !”
“Tessa was amazing!! Helped me understand the different options between the Apple Watches. Super knowledgable and so sweet. Pretty much 0 wait time to get help. Excellent experience 🙏🏽”
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“I wanted to share my amazing experience with Chad Wilson, I recently changed phone carriers and with that I also bought a new phone. Some changes needed to be made to our plan and Chad immediately took care of our needs . He was fast professional and understanding. I would highly suggest coming to Chad for any new plans or adding family + friends to a current plan . We appreciate having Chad at this location and will always travel from Santa Rosa to Windsor for his care .”