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“We arrived at BDL to pick-up our car. I forgot to reserve one. The counter person, Dylan, was SUPER! He created a reservation, helped us select a vehicle and even put our luggage into the trunk. Way above and beyond what I have received at other locations (names withheld).”
“OMG! I loved the way Bradley International Airport (Hartford, CT) has all of the rental car companies in ONE place! And being able to complete my check in online and SKIP the counter is AWESOME! I will always use Enterprise!!”
“The check-in process was very easy. Mo at the Bradley Airport, CT location gave us exceptional service. He was very polite, friendly and let us know which vehicles in the fleet were newer to best suit our needs. The return process was also very easy.”
“I have been using your service since 2003 I believe and always had a smooth experience and appreciate your drop-off and pick-up service and your alway a pleasure doing business with you.”
“After visiting several shops that wouldn’t take my truck because of its size, I finally found a place that truly went above and beyond. Amber and Joe in the service department listened to my situation, took the time to understand my needs, and got right to work on fixing my truck’s alignment. Their service was exceptional from start to finish—professional, friendly, and efficient. Thanks to them, my truck now drives perfectly straight, and I couldn’t be happier with the results. Highly recommend!”
“Great Customer Service. A++++ Status. My bank card was left in a rental and I got a call from Dawn. Now that's Great Customer Service
Tina and Patrick are a Excellent team together.”
“The staff at this location are the kindest, sweetest, and most accommodating I've experienced not just within enterprise but all rental companies nationally. It's so refreshing to come here and they are always willing to go above and beyond for help, needs, pickup etc. Highly recommend. Ask for Connor and his associates, great humans!”
“Excellent service. Most important was the delivery of the rental to the CarStar shop, very convenient. The customer service rep. was very friendly and respectful. Thank you Max.”
“We ended up with a minimal Bed Bug problem and Quest was the only firm we felt comfortable with. Karen was very knowledgeable and put us at ease about the problem and what needed to be done. My wife and I had numerous questions and called regularly to confirm what actions we needed to take and what was required. In each case, Karen was patient and reassuring. The Tech arrived on schedule and completed the treatment professionally and and in a timely manner. We highly recommend Quest Pest Control.”
“Honestly, I couldn’t get over what excellent customer service I received at this location. This may have been the most professional and knowledgeable associate at any rental car agency anywhere. As I was waiting for my vehicle to be prepared, I heard this gentleman take calls from other associates. I heard them speak to their clients and customers. Knowledgeable, professional, Excellent communication skills. Truly blew me away. In addition to this, my car was very nice, suited my needs and a minimal wait time that was spent in an air-conditioned waiting room. A very special thing to Daniel for going above and beyond.
It’s one thing to do your job, and it’s another thing to do your job exceptionally well while being able to treat everybody with kindness and respect. Like I said, may just be a rental car experience, but it really set the tone for my day.”
“Customer service agent was very pleaseant.she was an older lady who advised and accommodated my rental needs. Sorry I didn't get her name.. we checked in on Thursday December 7th around 1230pm.. Please let her know of the awesome job she did...”
“Brain at the Windsor Locks lo action made my experience with Herrz seamless and painful. He was very knowledgeable and addressed all my concerns. He made Hertz look like they are a prestigious company!!! Brian has great customer service and interpersonal skills!”
“I dont know whats with the bad reviews. I reserved the car they day before, was the only rental that had one available. Honored the reservation, was quick, the clerk was polite and very helpful. Would highly reccomend. Dropped off the rental at Lebanon NH with no issues as well.”
“Ordered a Jeep Renegade but got allocated an inappropriate low profile car. However the Dollar rep at the car park exit, swapped it for a nice Chevrolet. The pick up and return process was straightforward”
“Have rented from this location many times. Have never had a problem. SUV's have always been clean and reliable. Pleasant staff. Will continue to use when we come to CT from AZ to visit family.”
“My pick up and drop off was so easy! I was able to pick up my car early and made it just on time for my drop off. The staff was so efficient! No extra charges! Will definitely be renting my cars from here moving forward!”
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“The best experience I’ve ever had with this company! They have great staff and they were very helpful, and they helped me with my insurance. I’ve never rented a car before and they made it easy and simple for me. I will definitely be coming back if I ever need to rent a car!”