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“I went into the store unsure of what phone I wanted to purchase and DJ approached me very respectfully and ask what phone I wanted . I was unsure so he recommended the new iPhone 17. I was very happy with my new phone and it’s capabilities. DJ was SUPER helpful and friendly 10/10 recommend his services & I’ll definitely be returning to this store when it’s time for my upgrade.”
“Stopped into the store to get a new phone today and Dre had me in and out within 20 minutes making the process extremely painless. He also was helping 2 other people at the same time, great customer service!”
“My mom and I went to upgrade our phones and had a stellar experience. Natasha was incredible! Normally the process of getting a new phone is cumbersome, tedious, and frustrating. It wasn’t like this at all, as Natasha was super efficient, pleasant, and made our experience enjoyable. We will be going back in the future and for sure requesting to work with Natasha!”
“Absolutely fantastic service! The staff here went above and beyond to help me find the perfect plan for my needs. I'm so impressed with their knowledge and friendliness—definitely my go-to place for all things mobile!”
“Went to have our phones switched from Verizon. The manager helped us and couldn't be more gracious, and helpful. It was a pleasure to see the courtesy he extended to incoming customers. T-mobile definitely #1 far exceeding Verizon. Thank you for your help, regards edith & richard”
“I went here yesterday and had a really great experience! Tyrese helped me with my iphone and how the benefits work he was really nice and patient to me. He’ll ask genuine questions but did not harrass thank you for helping me with a new iphone and being a new Tmobile costumer!”
“After a other store gave me wrong information I came here and Iris was amazing was very nice and respectful explained everything to me and made me feel comfortable the manager cj was there reassuring all my questions .. got the phone I wanted definitely happy …definitely would be coming back to this store for now on”
8:30AM - 5PM
8 N Main St, West Hartford
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“Came in to this location to get a protection screen out on, quick service only waited ten minutes. Ashley helped and put the screen on quickly with no bubbles. She was super friendly and made it a quick and positive experience!”
“I normally don’t write reviews but I had an excellent experience with Angel. Very helpful, respectful and likeable guy. Got me in and out with an upgraded iPhone in no time. Longest process was updating and transfer I could have done that on my own at home but Angel had no problem doing it for me and keeping good conversation. Shout out to Angel I will be recommending this store from now on. ??”
“This is a corporate store (not a franchise DBA). It's better attended and offers better service than the others.
Side note: if you're seeking repairs (w/w/o insurance, they use UBREAKIFIX (review forthcoming).”
“I just had the best costumer service I've ever been through, Ever since i went through the door Rifa attended me and put a lot of time and respect while helping me with an account issue i had. Answered any questions i had and through the entire thing she was very well spoken and straight to the point. HUGE thanks I'll be coming to this T-Mobile from now on.”
“It was time for mom to finally join TMobile and I chose this location. Axel was very patient her. He was knowledgeable, fast, attentive & accommodating. Thank you very much for a pleasant transaction!!??”
“I can’t say enough wonderful things about the team at this Xfinity store. Every single one of them has different strengths. They communicate well, and work together seamlessly. Ceejay is incredibly patient and detail oriented. Janellie is warm and welcoming. Isaiah is thorough and efficient. Kat is super knowledgeable and Tati is kind, calm and professional. It’s very rare to walk into a store and feel this supported and respected. This entire team deserves recognition for outstanding customer service! You can tell that they genuinely care about their customers and the people they’re helping. Thank you all so much for making every visit a great experience!”
“A franchised location....usually not the best place to go but this one was a gem. The woman was knowledgeable and helpful about my questions. I'd do business there if I needed something.”
“Service was fast friendly employees the only thing that I didn't like was that I went with my brother to return his equipment and they couldn't give him a receipt for it. They only said that they would send him a email but as of last Saturday they didn't send him one. Other than that everything else was good”
“Here's a draft for a positive review of a T-Mobile store:
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I recently visited the T-Mobile store at [OVERLOOK TERRACE] and had an outstanding experience. From the moment I walked in, I was greeted warmly by the staff. They were incredibly knowledgeable and took the time to understand my needs and preferences.
The representative who assisted me, [ANGIE], was particularly helpful. They patiently explained the different plans and options available, ensuring I found the best fit for my budget and usage. They also helped me set up my new phone and transferred all my data seamlessly.
The store was clean, well-organized, and had a great selection of devices and accessories. I appreciated the efficient service and the friendly atmosphere. Overall, my visit to the T-Mobile store was a pleasant and hassle-free experience. I highly recommend this location to anyone in need of excellent customer service and reliable mobile solutions.”
“My daughter and I were shopping around to switch over our service. Ended up popping into this Verizon where we were immediately greeted by staff members. Abigail did it big with us. She made sure we were satisfied with not only her wonderful customer service but with our purchase as well. Finally new phones! LOL!!! There were a few customer that popped in while we were waiting for everything to situate itself and were also in and out with little wait time. Highly recommend for anyone to stop in and check it out! Thank you Abigail! We appreciate you! (Fenn Rd Location, Newington)”
“Cox has a very impressive selection of products and world-class service. My representative was knowledgeable, but one thing none of us could wrap our head around is why they spell "Cocks", like "Cox". The dictionary says it's spelled "cocks", not "cox".”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
“I've always seen Frontier at Walmart trying to get me to switch. I haven't stopped and listened because I'm always with my daughter and want to be in and out. But coming in contact at Walmart has influenced my decision to switch. One day I looked at my Cox bill and compared it to what Frontier had to offer and I had no choice but to switch. Frontier has better monthly deals. So thank you to the employees that showed up at Walmart, sorry I didn't give you guys the time to listen to you then.”
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“I had service today on our Samsung S90D and I must say that this was the best repair we have ever received. The technician was professional and though and cleaned up after himself. I am a very happy customer and would absolutely use them again.”