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“I had an outstanding experience at this UPS location thanks to Devonta Stevenson, the General Manager. From the moment you walk in, his positive energy is contagious. His smile truly lights up the entire store. The store also smells amazing which is weird and also cool at the same time.
What impressed me most was the personal care and attention he gave to each and every customer. He took the time to be informative, patient, and genuinely kind, making sure everyone felt heard and helped. It was incredible to watch people come in clearly stressed or upset and walk out smiling simply because they interacted with him.
Devonta sets the standard for exceptional customer service which seems so rare these days. His attitude, professionalism, and warmth create an environment that makes a real difference. Great job, Devonta. UPS is lucky to have you!”
8:30AM - 6:30PM
2897 N Druid Hills Rd, Atlanta
Mailbox Centers
“The staff are always so kind and helpful! Any office need I have, they make it happen. Today, they helped me print an affidavit, take a passport photo, get a notary, and ship out a USPS package. I was in-and-out in 10 minutes! There is another UPS close by that doesn’t come close to this customer service. Highly recommend!”
8:30AM - 7:30PM
6010 Singleton Rd Ste 213, Norcross
Mailbox Centers
“The employees at this store are so kind, I like coming here. The process is always a quick here. No hassle just speedy and gr8 customer service. Thanks Bhumit you were very accommodating. Keep up the good work”
“Charles was very helpful, when we needed documents notarized. A great customer service! Me and my husband enjoyed talking with him. He offers other services too! We will tell others about him and we found our notary guy!!!”
“Southern Post and Box transformed my outdated mailbox into the best one on the block—I've been flooded with compliments all week. The custom box really accent my home. Thank you SO much!”
“The guy who took my package did not look like he wished he was somewhere else, doing something else. He did not speak fast like he was trying to get by me and move onto the next person that needed help. He actually looked at me when he was talking to me. His choice of words did not sound like they came from a computer or that he had said it 1000 times already that day. It seemed like he was talking to me, not to a practice bot for Improving customer service skills.”
“Couldn’t have had a better experience! This location is impeccably clean! The staff are very professional and courteous. They are literally smiling sincerely and they seem to like to help. I highly recommend this location. Back home, I will use the same UPS store for this very reason. I will pass others and go to the store that I know I’m gonna have a good experience. They’re doing a great job over here so please head here for any of your shipping.”
“First time at the Clarkeston FedEx location! The customer service was superb! I think ? the young man that helped me went out his way to give great customer service!! He helped me with loading and uploading my merchandise!! I definitely would go back again!”
“Karl was very sweet and helped my with my field printing appointment. The soft classical music was a very nice touch and he was very professional. I will definitely be back for my printing and shipping needs!”
“I love this place especially Bella shop
She owns the U-Haul truck company the mail company and also the smoke shop everything you need. You can go right to Bella.”
8AM - 6:30PM
3050 Five Forks Trickum Rd SW, Lilburn
Mailbox Centers
“This UPS store is the best one in the area
Give five stars, especially to Cody
For helping me out and going above and beyond service
Really appreciate it
Thank you for being here and being so available and respectful”
“If you’ve ever had to return anything to Amazon, you’ve been to the UPS store. Most of the time my experience is just “meh” or unpleasant at almost any other location. This is my place. It is locally owned and operated and the employees and ownership are part of the neighborhood. They are super helpful and go above and beyond. I was there today and had another great experience. Thanks guys!”
8:30AM - 6:30PM
4426 Hugh Howell Rd Ste B, Tucker
Mailbox Centers
“This store is a whole vibe!
I’ve been to quite a few UPS Stores over the years, but this location is hands down my favorite. The team at this store has created something special. It’s not just a place to ship packages, it’s a whole vibe.
From the moment I walk in, I’m greeted by name, and that level of personal care never goes unnoticed. Manager Roderick Wagner clearly leads with intention because his team reflects it. Davonte, London, Katrina, and Nimsi each bring their own personality, but they all consistently deliver top-tier service.
And let me say this, no matter what kind of mood I walk in with, it never lasts long. The energy in this place will turn you around quickly. Katrina, in particular, has a way of lifting your spirit the moment she says, “Hey, Ms. Freeman.” She’s like the “get your package together, auntie” in the best way possible. Full of joy, full of knowledge, and always on point.
Every visit feels personal, efficient, and genuinely welcoming. This team doesn’t just do their job; they take pride in it, and it shows every single time.
If you’re anywhere near Tucker, this is the UPS Store you want to visit.”
“⭐⭐⭐⭐⭐ Exceptional Service & True Professionalism!
I am writing this to express my deepest gratitude for the exceptional experience I consistently have at this location. The postal worker
( Towanna)here is incredibly knowledgeable, efficient, and thorough. What stands out the most is her remarkable consistency—no matter who is in front of her in line, every single customer is greeted with the same high level of respect, patience, and professional care. It is a beautiful reminder of what excellent community service looks like. Thank you for your hard work and dedication! ??”
8AM - 6:30PM
375 Rockbridge Rd NW Suite 172, Lilburn
Mailbox Centers
“I have been going to this store for almost 2.5 years. They are fantastic! The employees are always pleasant and they never give me a hard time with any Amazon returns compared to other UPS stores that hassle you with the taping. I only come to this store for all Amazon returns!”
“It was expensive to ship my 2 boxes to Japan, but they worked with me throughout the entire process on the US side and Japanese side even as the package traversed Japanese customs and ensured my packages arrived safely.”
Open 24 hours
3088 Briarcliff Rd NE, Atlanta
Mailbox Centers
“I've used this location for years. I've always had great customer service and its generally a pleasant experience.I saw some comments saying the owner is rude. I have NEVER known him to be or witnessed him to be rude to anyone. I've lived in the area for 8 years and use his establishment regularly.”
8:30AM - 7PM
3631 Chamblee Tucker Rd Ste A, Atlanta
Mailbox Centers
“The folks working here have always been super nice, and today's experience was no different. Went in to drop off some Amazon returns, and the staff member (I didn't catch his name, but he was a kind gentleman with a beard) was patient as I pulled up the QR codes and even warned me about some issues he's seen with Amazon returns lately. Encouraged me to take a picture of my receipt just in case, which is going the extra mile to care for the customer. Fantastic service!”
8:30AM - 6:30PM
2107 N Decatur Rd, Decatur
Mailbox Centers
“I'm going to add on that this is an EXCEPTIONAL location! I had a horrible mess up printing some very important brochures with Staples, and it looked like I was just out of luck. I came into this location on a whim and not only did they stop and drop what was going on to help me, they did it in 15 minutes! Every person on the floor was weighing in and helping, and the manager was stand out superb. I'm a retail innovation and customer experience consultant, so I REALLY notice both the big and the little things...and this location sets the bar. I hope they are recognized for how awesome they are. Customers like me are so very appreciative, and it will be awarded with our ongoing business!”
9AM - 7:30PM
3904 N Druid Hills Rd, Decatur
Mailbox Centers
“I’ve been visiting this location for years, and I've always had a great experience. The staff are knowledgeable, kind, and efficient, and the store has a peaceful, welcoming atmosphere. I was shocked to see its low rating on Google, but I suppose most folks only write reviews when they want to complain. I'm grateful to have this reliable UPS nearby”
“It's the best run place I've been in. They are very profession and helpful. In everything they do. I'm 73 old i really enjoy myself knowing I will be taken care of. I give them a 5 star ?.”
“This store is particularly well run and organized for transactions. they have specific instructions for how to stand in line for simple drop off such as Amazon. They have counter level instructions of where to hold your phone to scan your code, which is extremely efficient. The staff are very professional.”
8:30AM - 6:30PM
235 Ponce De Leon Pl Suite M, Decatur
Mailbox Centers
“Top shelf. Customer service, product availability, consistency of service delivery, universality of positivity across associates—all 5-star. They could teach the class!”
9AM - 2PM 3 - 5PM
3631 Chamblee Tucker Rd suite c, Atlanta
Mailbox Centers
“I have been using this location for many years and yes sometimes there are back logs to the counter but usually during lunch hours . The two people who presently working there are very professional and goes the extra mile to assist you . I see customers showing up and are not prepared correctly to mail something but they are treated well and given the opportunity to correct whatever and get their stuff mailed . This takes a lot of patience on the associates there. I give the PO a 100% rating . Their front should swing in vice out due to some customers carrying a load to mail.”
8:30AM - 5PM
3035 Stone Mountain St, Lithonia
Mailbox Centers
“I recently had a not so pleasant experience with two of the staff members at the counter. Because I care and believe in holding people and institutions that I spend money with accountable, I filed a complaint. I fully expected the complaint to disappear and never actually hear back on it. But thankfully, I was wrong.
The reason I am now leaving a 5-star review is because the new manager of this office- Rochelle (hope I’m spelling it right) called me not once, but twice over a holiday weekend to address my concerns. She made no excuses for how I was treated and took full accountability. Sad to say this is growing rare nowadays, but made me appreciate the effort even more. She took over this office months ago and is up for the challenge of turning things around to ensure clients have a more pleasant experience going forward because she acknowledges that the clients are who keep the doors open and payroll coming.
To anyone reading this that has had issues w these particular office over the years, I challenge you to reach out to her or file a complaint instead of leaving a negative review (if you want something done about it).
Rooting for you Rochelle and looking forward to receiving quality client service in the future!”
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“Updating my review from negative to positive! I came in a few weeks ago, it was pouring down raining and there was only one young lady in here assisting us, and I am incredibly impressed with how she handled my transaction ar one register along with a frww other customers transactions under pressure being all alone while it was pouring down raining. She really held it down and I am incredibly impressed and grateful that she was here to assist me so KUDOS to her and thank you guys for hiring such a phenomenal young lady to deliver exceptional customer service! Also, my package was delivered on time and it was just a phenomenal experience altogether from inception to completion. Kudos to the young lady working!! I”